FAQs
What is the main responsibility of the Senior Hardware Reliability Engineer?
The main responsibility is to deliver root cause analysis for hardware failures, improve the reliability of hardware components, and develop methods to test and deploy reliability updates.
What kind of degree is required for this position?
A Bachelor’s degree in Computer Science or a related field, or equivalent work experience is required.
How many years of experience are needed for this role?
A minimum of 3 years of experience supporting enterprise hardware at scale, as well as 3 years of experience working in Linux environments and with enterprise-grade server hardware, is required.
Is experience with trend analysis tools necessary?
Yes, a working knowledge of trend analysis tools such as Splunk is required.
Does the role require documentation maintenance?
Yes, the role includes developing and maintaining documentation such as repair guides and process documentation.
Will the engineer work with external vendors?
Yes, the role involves working directly with industry-recognized Tier 1 vendors.
Are unique experiences and non-traditional paths considered in the application process?
Yes, unique experiences are valued, and the company encourages candidates from diverse backgrounds to apply.
What kind of work environment does ServiceNow offer?
ServiceNow offers a flexible work environment, with different work personas assigned based on the nature of the work.
What should candidates do if they require accommodations during the application process?
Candidates should contact talent.acquisition@servicenow.com for assistance if they need reasonable accommodations to complete any part of the application process.
Does ServiceNow comply with equal opportunity employment practices?
Yes, ServiceNow is an equal opportunity employer and considers all qualified applicants without regard to various protected categories.