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Senior IT Engineer

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Linesight

2mo ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You need a BSc or relevant certs, 5+ years' experience, ITIL understanding, advanced MS Desktop OS and Azure skills, PowerShell, networking knowledge, and strong troubleshooting abilities.
  • You will provide advanced support to global users, manage incidents, ensure process adherence, coach team members, and contribute to IT projects and infrastructure changes.

Requirements

  • A BSc or certification in a relevant discipline, or necessary industry certifications and experience.
  • An understanding and / or certification in ITIL methodology
  • A minimum 5 years’ experience in a similar role
  • Advanced proficiency with Microsoft Desktop OS
  • Strong knowledge of MS Azure / Office365 and PowerShell Scripting
  • Strong knowledge of group policy concepts and methods
  • Broad knowledge of applications in the Microsoft ecosystem: Intune & WSUS.
  • Familiarity/Working knowledge of networking/network features and technologies including Enterprise firewalls, TCP/IP.
  • Experience with VMWARE and VSphere operations.
  • Exceptional troubleshooting skills and a commitment to delivering excellent service to our colleagues, through consistent process improvements.
  • An eagerness to learn new technologies and stay up-to-date with cutting-edge industry trends.
  • Detail-oriented, with strong organizational, time management and prioritisation capabilities.

Responsibilities

  • Provide second and third level support to our global end-users.
  • Play a crucial part in the day-to-day operations of the IT Department, while also take ownership of some large-scale, strategic projects in the department.
  • Share best practices with team members to enhance the quality and efficiency of support services.
  • Assist and coaching other team members resolving complex technical issues under tight deadlines.
  • Deliver services adhering to Incident, Problem, and Change Management processes.
  • Manage issues or outages to resolution, communicating with both delivery and customer teams.
  • Resolve assigned Incident, Request, Problem, and Change tickets in the ticketing system.
  • Maintain relevant Asset and Configuration Item records in the system.
  • Analyse, plan, and deliver infrastructure changes.
  • Proactively manage regular tasks and respond to alerts.
  • Maintain configuration and process documentation.
  • Handle issues and challenges that have been escalated from Level 2 support.
  • Contributing to IT and business projects.
  • Assist the broader business with ad-hoc requests related to device and data security and IT policies.

FAQs

What are the primary responsibilities of the Senior IT Engineer at Linesight?

The Senior IT Engineer will provide second and third level support to global end-users, manage IT department operations, lead strategic projects, and assist in resolving complex technical issues while adhering to Incident, Problem, and Change Management processes.

What qualifications are needed for this position?

Candidates should have a BSc or relevant certification, understanding of ITIL methodology, a minimum of 5 years’ experience in a similar role, and advanced proficiency with Microsoft Desktop OS, among other technical skills.

Is experience with Microsoft Azure and Office 365 required?

Yes, strong knowledge of MS Azure, Office 365, and PowerShell scripting is required for the Senior IT Engineer role.

Will I be working on large-scale projects in this position?

Yes, you will take ownership of some large-scale, strategic projects within the IT Department.

What is the company culture like at Linesight?

Linesight fosters an open culture and a flat structure, treating employees with genuine care, respect, and empathy, while encouraging teamwork and fresh thinking.

How does Linesight prioritize diversity and inclusion?

Linesight is committed to transparent, equal opportunity employment practices and aims to build a diverse and inclusive organization that enables all employees to be their true selves.

Are there opportunities for professional development?

Yes, Linesight supports career progression and empowers employees to take responsibility in their roles, which helps expand skillsets and perspectives.

What kind of support will I get from my team?

You will have the opportunity to share best practices with team members and will be involved in coaching others to resolve complex technical issues.

How does the ticketing system work at Linesight?

You will be expected to resolve assigned Incident, Request, Problem, and Change tickets in the ticketing system, and maintain Asset and Configuration Item records.

Will there be a focus on process improvements in this role?

Yes, exceptional troubleshooting skills and a commitment to delivering excellent service through consistent process improvements is a key expectation of this role.

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Linesight

Providing professional services and strategic support to the global construction industry

Real Estate
Industry
1001-5000
Employees
1974
Founded Year

Mission & Purpose

Linesight is a global construction consultancy firm that offers a comprehensive range of services to clients in the built environment. Their ultimate mission is to support and enhance their clients' projects by providing expert advice in areas such as cost management, project management, and sustainability. With a focus on delivering value, innovation, and sustainability, their purpose is to help clients achieve successful outcomes by effectively managing costs, schedules, and risks throughout the lifecycle of construction projects. Operating in the UK and worldwide, Linesight aims to contribute to the development of sustainable and efficient built environments while fostering strong client relationships.