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Senior Landside Agent

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City of Houston

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Business, Operations & Strategy
    Legal
  • Houston

AI generated summary

  • You need a bachelor's in a related field, 2 years of airport experience, a valid Class C Texas driver’s license, customer service skills, and proficiency in Microsoft Office. Bilingual skills are a plus.
  • You will inspect and report on terminal areas, ensure compliance, enforce regulations, support during emergencies, manage traffic, and assist in training other agents.

Requirements

  • Minimum Requirements:
  • Education Requirements:
  • Requires a bachelor's degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.
  • Experience Requirements:
  • Two years of experience in airport operations, airport security, airport safety and/or any other related field is required.
  • Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.
  • License Requirements:
  • Requires a valid Class C Texas Driver’s license and compliance with COH policies on driving.
  • Preferences:
  • Preference will be given to applicant with direct related experience in operations, budget management and administrative skills within an aviation setting preferred. Knowledge in administrative regulatory/statutory guidelines in a large hub setting a plus.
  • Excellent customer service skills highly desirable. The ability to create and write safety reports a plus. Candidates with the ability to communicate effectively orally and in writing when using bilingual or multilingual skills to communication with customers a plus. Proficient in Microsoft Office Suite.

Responsibilities

  • Inspects airport terminal areas, the perimeter, and tenant facilities to ensure safe and secure operations. Prepares inspection reports. Reports unsafe conditions and policy/procedure violations to the appropriate personnel and takes corrective action as needed.
  • Observes and reports tenant and airline activities to ensure compliance with airport leases, contracts, standards and policies/procedures. Reports violations to supervisor and takes corrective action as needed.
  • Inspects and enforces applicable regulations and policies by performing required safety and compliance inspections of commercial vehicles and may issue citations as needed.
  • Acts as field liaison during emergencies. Supports operational activities and maintains order during aeronautical-related emergencies, following the Airport Emergency Plan and other airport rules and regulations.
  • May performs security activities and maintains reports.
  • May perform traffic and curbside management duties as needed.
  • May assist in training of Landside Agents.
  • Contributes to the team by performing other duties as assigned.

FAQs

What is the primary purpose of the Senior Landside Agent position?

The primary purpose of the Senior Landside Agent position is to ensure a safe, secure, and efficient operational movement for passengers, baggage, and motor vehicle flow at the airport, while complying with all federal, state, and local regulations.

What are some of the key duties of a Senior Landside Agent?

Key duties include conducting inspections of airport terminal areas, reporting unsafe conditions, overseeing tenant and airline activities for compliance, responding to emergencies, and enforcing safety regulations.

What educational background is required for the Senior Landside Agent position?

A bachelor’s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration, or a related field is required.

How much experience is necessary for this role?

A minimum of two years of experience in airport operations, airport security, or airport safety is required, although directly related professional experience may substitute for the education requirement on a year-for-year basis.

Are there any specific licensing requirements for the Senior Landside Agent position?

Yes, the position requires a valid Class C Texas Driver’s license and compliance with City of Houston policies on driving.

What skills or qualifications are preferred for candidates applying for this role?

Preference will be given to candidates with experience in airport operations, budget management, excellent customer service skills, and the ability to communicate effectively in writing and orally, particularly in a bilingual or multilingual capacity. Proficiency in Microsoft Office Suite is also preferred.

What kind of working conditions should be expected in this role?

The role involves occasional stooping or bending, light lifting, and exposure to varying environmental conditions such as heat, cold, and moisture. There may also be routine exposure to soiled materials and light chemical substances.

Does this position involve training responsibilities?

Yes, the Senior Landside Agent may assist in training Landside Agents as part of their duties.

Is there a requirement for a background check for this position?

Yes, candidates must be able to pass a criminal background check and obtain and maintain federally mandated security clearances for working at an airport.

What other responsibilities might a Senior Landside Agent have?

In addition to the primary duties, a Senior Landside Agent may perform traffic and curbside management duties, assist in maintaining security reports, and contribute to team efforts by performing other assigned tasks.

Are there opportunities for advancement in this role?

While the job description does not explicitly mention it, positions such as Senior Landside Agent typically open pathways for advancement within airport operations and management as experience is gained and skills are developed.

City of Houston

"HOUSTON: THE CITY WITH NO LIMITS"

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Mission & Purpose

Home to a respected and energetic cultural arts scene, celebrated restaurants featuring flavors from 35 countries, world-renowned theater groups and the brains behind U.S. space exploration, Houston is a diverse metropolis brimming with personality. With nearly 21,000 concerts, plays, exhibitions and other arts programs presented in Houston annually, residents and visitors have access to a wide variety of cultural programs. On any given night, it's a safe bet that there's a show somewhere in Houston's Theater District. More than 2 million people visit the Downtown area each year to attend one of the city's world-class performances. Within the Museum District you will find eighteen world-class institutions, including the Menil Collection, Museum of Fine Arts, Houston and the Houston Museum of Natural Science are clustered in this area, drawing a reported seven million visitors to the district each year. Houston’s restaurant scene is as ethnically diverse as its 4 million residents. ForbesTraveler.com ranked Houston as one of the best restaurant cities in America. The city is jam-packed with more than 8,000 tempting eateries that feature culinary flavors from more than 35 countries. With 56,405 acres of total park space, Houston rates first among the nation's 10 most populous cities in total acreage of park land. The 165 public and private golf courses around the city and teams in nearly every major professional sport keep sports fever high year-round.