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Senior Learning and Development Operations Specialist

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Rivian

2mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Irvine

AI generated summary

  • You should have 5+ years in LMS admin, 3+ in L&D, instructional design experience, expertise in CSOD, strong project management skills, and the ability to communicate technical info clearly.
  • You will manage the LMS, resolve technical issues, coordinate training launches, implement system updates, train admins, develop training materials, and monitor system performance and user groups.

Requirements

  • Minimum of 5 years of experience in LMS administration
  • Minimum of 3 years working in a Learning and Development department
  • Instructional design background with proven experience with authoring software (Articulate Rise, Camtasia, AI video tools, Gsuite and Adobe products etc.)
  • Expert with Learning Management Systems, particularly Cornerstone on Demand (CSOD)
  • Proven success executing against day to day operations of an LMS
  • Demonstrated ability to manage learning technologies and APIs that integrate with the LMS
  • Proven success resolving technical support tickets related to the LMS
  • Ideal candidates should have strong consultative, program and project management skills
  • Proven success in the development and execution of system communication plans related to the implementation of new training, systems, enhancements, and/or process changes
  • Proven ability to uncover gaps that lead to technical training resources development supporting a decentralized LMS population
  • Skilled at communicating, verbally and in writing, technical information in terms understandable to non-technical end users
  • Experience implementing complex system automation to support unique business conditions
  • Proven experience building training materials for systems and general training programs
  • Ability to manage ambiguity, apply problem-solving skills, adapt, and pivot quickly in an ever-changing environment
  • Experience creating requests for proposals and demoing new systems that meet defined business requirements

Responsibilities

  • Responsible for overseeing and executing the day-to-day management, supervision, administration, and governance of Rivian’s LMS and skills platforms
  • Program manage LMS integrations with internal and external systems, working across technical teams to meet defined outcomes
  • Identify, diagnose, and resolve technical problems related to the LMS including errors, login difficulties, integration problems, and other system issues affecting end users
  • Coordinate and implement training launches for combined enterprise and manufacturing compliance training
  • Launch enterprise-wide compliance and general training programs, automating them whenever possible
  • Plan, test, implement, and support system design changes, modifications, and updates for existing and new learning management system features
  • Change manage new system features occurring in the LMS
  • Consult and advise the business to bridge business problems with learning technology solutions
  • Maintains relationships and collaborates with our chosen vendors to drive system adoption, awareness and ROI
  • Upload, publish, test, enroll, deploy and report on content including, but not limited to, online courses, tests, surveys, evaluations, documents, and instructor-led training
  • Train other LMS administrators for intermediate and advanced skill building (acting as the SME for our LMS)
  • Design and develop general training materials to support systems, tools programs and curricula across Rivian
  • Document and implement LMS standards to maintain consistency and accountability for system admins
  • Develop visual training data reporting for enterprise stakeholders
  • Monitor system performance, utilization, and system configurations to ensure uninterrupted operations and proper access for end users
  • Manage and monitor enterprise user groups
  • Make recommendations for system enhancements based on user feedback, surveys, and new technology offerings

FAQs

What is the primary responsibility of the Senior Learning and Development Operations Specialist at Rivian?

The primary responsibility is to oversee the administration and technical management of Rivian’s Learning Management System (LMS) and to support the day-to-day operations of the enterprise learning technology.

What qualifications are required for this position?

The position requires a minimum of 5 years of experience in LMS administration, 3 years working in a Learning and Development department, and expertise with Learning Management Systems, particularly Cornerstone on Demand (CSOD).

Will I be involved in training other LMS administrators?

Yes, one of the responsibilities includes training other LMS administrators for intermediate and advanced skill building, acting as the subject matter expert (SME) for the LMS.

Is there an emphasis on instructional design within this role?

Yes, an instructional design background with proven experience using authoring software is highly preferred for this role.

What are the expected outcomes related to system performance in this position?

The expected outcomes include monitoring system performance, utilization, and configurations to ensure uninterrupted operations and proper access for end users.

What kind of training programs will I be responsible for managing?

You will be responsible for coordinating and implementing training launches for combined enterprise and manufacturing compliance training, as well as launching enterprise-wide compliance and general training programs.

Do candidates need to have experience with API management?

Yes, candidates should have a demonstrated ability to manage learning technologies and APIs that integrate with the LMS.

What kind of benefits does Rivian offer for full-time employees?

Rivian provides robust medical/Rx, dental, and vision insurance packages for full-time employees, their spouses or domestic partners, and children up to age 26.

How does Rivian ensure accessibility in its hiring process?

Rivian is committed to ensuring that the hiring process is accessible for persons with disabilities and provides accommodations upon request.

What is the salary range for this position for California applicants?

The salary range for California-based applicants is $107,800 — $134,800, with actual compensation determined based on experience, location, and other factors permitted by law.

Keep the world adventurous forever.

Manufacturing & Electronics
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.