Logo of Huzzle

Home

Matches

Explore

Manage

Senior Manager, Field Operations, Americas, Experiences & Services

image

Airbnb

Dec 3

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Business, Operations & Strategy
  • California
    Remote

AI generated summary

  • You need 12+ years in global field operations, leadership in high-growth settings, consumer-centric expertise, strong market knowledge in the Americas, and exceptional cross-functional relationship skills.
  • You will lead a team, cultivate host communities, develop market strategies, oversee performance, drive collaboration across functions, and direct innovations for localized experiences.

Requirements

  • 12+ years of global field operations or similar experience, with 5+ years managing teams in high-growth environments.
  • Tenacious in details; proven ability to build and improve the infrastructure inside a business through rapid growth.
  • Meaningful experience leading a consumer-oriented and customer-centric business or brand
  • Consumer-centric mindset and evidence of delivering world class product/service.
  • Proven ability to scale high-performing teams, driving growth while balancing entrepreneurial market-driven approaches with structured management.
  • Extensive experience in executing large-scale programs with a focus on local market knowledge, including partnerships with institutions, businesses, and tourism boards.
  • Expertise in market-level growth strategies, supply acquisition, and performance optimization.
  • A strong track record of managing cross-functional relationships and influencing senior stakeholders to support revenue growth and market innovation.
  • Exceptional leadership skills in fostering a positive, high-performing team culture and coaching team members for current and future success.
  • Ability to work within fast-paced, data-driven environments, driving results through others and aligning market operations with long-term business objectives.
  • Skilled at navigating organizational barriers and leading cross-functional alignment to overcome challenges and drive business growth.
  • Deep knowledge of the Americas market, with a strong network and understanding of key market drivers, trends, and challenges.
  • Track record of working closely with senior leadership and acting as a thought partner to Directors, Regional Directors, and VPs to inform strategy and decision-making yielding positive outcomes.

Responsibilities

  • Build, lead and mentor a team of Market Managers across the US, Mexico and Brazil, driving operational excellence and accountability.
  • Curate a world-class community of hosts that share their passion with our customers.
  • Develop and implement comprehensive supply acquisition, host quality, and market optimization strategies.
  • Ensure the alignment of local initiatives with broader business goals and performance metrics.
  • Oversee the growth and success of key markets, ensuring robust host performance and local partnerships that contribute to market leadership.
  • Drive high-impact cross-functional collaboration with Product, Policy, and Community teams to ensure seamless market operations.
  • Provide operational oversight and strategic direction for market-specific innovations that support scalable and localized experiences.

FAQs

What is the location requirement for this position?

This position is US - Remote Eligible, but you must live in a state where Airbnb, Inc. has a registered entity.

What are the primary responsibilities of the Senior Manager, Field Operations?

The primary responsibilities include leading a team of Market Leaders, overseeing supply acquisition and host quality, developing performance optimization strategies, and ensuring alignment with Airbnb's business goals across diverse markets.

What qualifications are preferred for this role?

The preferred qualifications include 12+ years of global field operations experience, 5+ years managing teams, experience in a consumer-oriented business, expertise in market-level growth strategies, and exceptional leadership skills.

What is the pay range for this position?

The pay range for this position is $192,000—$240,000 USD.

Does this role require experience in partnership building?

Yes, the role requires meaningful experience in forging partnerships with institutions, businesses, and tourism boards to support market growth.

Is there an emphasis on team culture in this role?

Yes, fostering a positive, high-performing team culture and coaching team members for future success is a key responsibility of this role.

How does Airbnb approach inclusion and diversity in hiring?

Airbnb is committed to working with a broad talent pool, believing that diverse ideas foster innovation. All qualified individuals are encouraged to apply, and they strive to provide a disability-inclusive application process.

Will I need to collaborate with other teams in the organization?

Yes, high-impact cross-functional collaboration with teams such as Product, Policy, and Community is essential for seamless market operations.

What kind of market knowledge is required for this position?

A deep knowledge of the Americas market, including key drivers, trends, and challenges, is required to effectively navigate and lead market strategies.

Is there support for candidates with disabilities during the application process?

Yes, Airbnb provides a disability-inclusive application and interview process, and candidates requiring reasonable accommodations can contact the company for assistance.

image

Airbnb

Airbnb is a community based on connection and belonging.

Travel & Leisure
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Benefits

  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit