Comprehensive health plans

Paid volunteer time

Healthy food and snacks

Generous parental and family leave

Learning and development

Annual travel and experiences credit

Large

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Travel & Leisure

Airbnb

Hotel & Tourism

Airbnb is a community based on connection and belonging.

You need 2+ years in backend/full-stack development, a degree in CS (or equivalent), exposure to Java/Kotlin, and solid skills in large-scale service-oriented architectures.

You will architect complex features, collaborate with teams on technical needs, stay updated on industry trends, and enhance coding standards and development processes.

Software Engineering

IT & Cybersecurity

San Francisco

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners. A Typical Day * Architect and implement complex features, focusing on data-driven decision making and performance optimizations. * Collaborate with other engineers and cross-functional partners across the organization to understand and prioritize technical requirements. * Proactively grow knowledge of leading edge practices and trends involving workflow orchestration systems. * Help define and improve coding standards, development processes and best practices. Your Expertise * 2+ years of experience in a hands-on software engineering role in backend/full-stack development. * Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience. * Exposure to Java and/or Kotlin. * Passionate about efficiency, availability, technical quality and system quality. * Excellent communication and collaboration skills. * Exposure to backend systems within large-scale service-oriented architectures. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care Of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $157,000—$180,600 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will JoinThe Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.A Typical Day * Architect and implement complex features, focusing on data-driven decision making and performance optimizations. * Collaborate with other engineers and cross-functional partners across the organization to understand and prioritize technical requirements. * Proactively grow knowledge of leading edge practices and trends involving workflow orchestration systems. * Help define and improve coding standards, development processes and best practices.      Your Expertise * 2+ years of experience in a hands-on software engineering role in backend/full-stack development. * Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience. * Exposure to Java and/or Kotlin. * Passionate about efficiency, availability, technical quality and system quality. * Excellent communication and collaboration skills. * Exposure to backend systems within large-scale service-oriented architectures.      Our Commitment To Inclusion & BelongingAirbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care Of YouOur job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Pay Range$157,000—$180,600 USD

Software Engineer, Hotels - Airbnb

Software Engineer, Hotels

You need 8+ years in sales/account management, hospitality experience, strong communication, CRM proficiency, and fluency in English and German. Charismatic self-starter with excellent time management.

You will manage partner relationships, oversee sales goals, optimize host accounts, provide client support, analyze data for opportunities, and represent the company at industry events. Frequent travel required.

Customer Relations

Sales & Business Development

Berlin

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The "Beyond the Core Products" team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world. The Difference You’ll Make As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Berlin, Germany by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success. A Typical Day Account Management * Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts * Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals * Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region * Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts * Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders * Hold regular optimization calls and business reviews with your partners * Develop strong and long-lasting partnerships * Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance * Partner cross functionally to address optimization bottlenecks. Quality * Proven ability to handle operational complexity and ability to maximize the impact of resources * Support host community programs in your region * Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales * Audit supply quality in the field, addressing areas for improvement. * Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners * Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success Supply Acquisition * Prospect and onboard new, high-quality supply in your assigned geography * Experience designing regional sales plans Demand * Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market * Frequent travel is required for this role Your Expertise * 8+ years of experience in new sales, account management, and partner support * 2+ years of hospitality/travel industry experience is a plus * Strong time management and prioritization skills * Proven track record of being able to effectively work a leads pipeline or book of business * Proven skillsets at delivering sales growth. * Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person * Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work * Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus * The ability to get things done with constantly changing priorities, projects, and deadlines * Able to travel to assigned markets (when business travel resumes) * Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus * Proven experience working cross-functionally * Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments; * Well developed priorities and time management skills. * Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives; * Charismatic self-starter who is resourceful and self-sufficient * Fluency in English and German Location * This position needs to be based in Berlin, Germany due to business demand. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will JoinEvery day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The "Beyond the Core Products" team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.The Difference You’ll MakeAs a Senior Market Manager, you will be responsible for the supply health, quality and growth in Berlin, Germany by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.A Typical DayAccount Management * Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts * Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals * Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region * Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts * Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders * Hold regular optimization calls and business reviews with your partners * Develop strong and long-lasting partnerships * Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance * Partner cross functionally to address optimization bottlenecks.      Quality * Proven ability to handle operational complexity and ability to maximize the impact of resources * Support host community programs in your region * Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales * Audit supply quality in the field, addressing areas for improvement. * Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners * Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success      Supply Acquisition * Prospect and onboard new, high-quality supply in your assigned geography * Experience designing regional sales plans      Demand * Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market * Frequent travel is required for this role      Your Expertise * 8+ years of experience in new sales, account management, and partner support * 2+ years of hospitality/travel industry experience is a plus * Strong time management and prioritization skills * Proven track record of being able to effectively work a leads pipeline or book of business * Proven skillsets at delivering sales growth. * Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person * Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work * Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus * The ability to get things done with constantly changing priorities, projects, and deadlines * Able to travel to assigned markets (when business travel resumes) * Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus * Proven experience working cross-functionally * Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments; * Well developed priorities and time management skills. * Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives; * Charismatic self-starter who is resourceful and self-sufficient * Fluency in English and German      Location * This position needs to be based in Berlin, Germany due to business demand. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Senior Market Manager, Experiences, Berlin - Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.&lt;br&gt;&lt;br&gt;&lt;strong&gt;The Community You Will Join&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The "Beyond the Core Products" team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.&lt;br&gt;&lt;br&gt;&lt;strong&gt;The Difference You’ll Make&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Berlin, Germany by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;A Typical Day&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; Account Management&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts &lt;/li&gt;&lt;li&gt;Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals &lt;/li&gt;&lt;li&gt;Create and deploy scaled strategies to effectively manage &amp;amp; optimize the long tail of thousands of Professional Hosts in your region &lt;/li&gt;&lt;li&gt;Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts&lt;/li&gt;&lt;li&gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders&lt;/li&gt;&lt;li&gt;Hold regular optimization calls and business reviews with your partners&lt;/li&gt;&lt;li&gt;Develop strong and long-lasting partnerships&lt;/li&gt;&lt;li&gt;Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance&lt;/li&gt;&lt;li&gt;Partner cross functionally to address optimization bottlenecks.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt; Quality&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Proven ability to handle operational complexity and ability to maximize the impact of resources&lt;/li&gt;&lt;li&gt;Support host community programs in your region&lt;/li&gt;&lt;li&gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales&lt;/li&gt;&lt;li&gt;Audit supply quality in the field, addressing areas for improvement.&lt;/li&gt;&lt;li&gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners &lt;/li&gt;&lt;li&gt;Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Supply Acquisition&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Prospect and onboard new, high-quality supply in your assigned geography&lt;/li&gt;&lt;li&gt;Experience designing regional sales plans&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Demand&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market &lt;/li&gt;&lt;li&gt;Frequent travel is required for this role&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Your Expertise&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;8+ years of experience in new sales, account management, and partner support&lt;/li&gt;&lt;li&gt;2+ years of hospitality/travel industry experience is a plus&lt;/li&gt;&lt;li&gt;Strong time management and prioritization skills&lt;/li&gt;&lt;li&gt;Proven track record of being able to effectively work a leads pipeline or book of business&lt;/li&gt;&lt;li&gt;Proven skillsets at delivering sales growth.&lt;/li&gt;&lt;li&gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person&lt;/li&gt;&lt;li&gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work&lt;/li&gt;&lt;li&gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus&lt;/li&gt;&lt;li&gt;The ability to get things done with constantly changing priorities, projects, and deadlines&lt;/li&gt;&lt;li&gt;Able to travel to assigned markets (when business travel resumes)&lt;/li&gt;&lt;li&gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus&lt;/li&gt;&lt;li&gt;Proven experience working cross-functionally&lt;/li&gt;&lt;li&gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;&lt;/li&gt;&lt;li&gt;Well developed priorities and time management skills.&lt;/li&gt;&lt;li&gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;&lt;/li&gt;&lt;li&gt;Charismatic self-starter who is resourceful and self-sufficient&lt;/li&gt;&lt;li&gt;Fluency in English and German&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Location&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;This position needs to be based in Berlin, Germany due to business demand. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.&lt;/li&gt;&lt;/ul&gt;

Senior Market Manager, Experiences, Berlin

You need 4+ years in customer support or account management, German and English fluency, strong problem-solving and communication skills, conflict resolution experience, and proficiency in Salesforce and G-Suite.

You will support Hosts through inquiries, resolve issues, manage escalations, improve listing quality, and assist with events, ensuring high service levels and effective communication.

Description: This temporary assignment will be working at Airbnb, and may involve working at an Airbnb site, you will however be contracted through Magnit Global, a UK registered employment business with the company registration number 05537535. Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work. Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way. Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: * Our community is based on connection and belonging. * Our creativity allows us to imagine new possibilities for people. * Our responsibility is to all of our stakeholders. * It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company. Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company. The Market Coordinator plays a pivotal role in supporting Airbnb’s Field Team and Key Accounts Team by managing high value Host-related inquiries and escalations. Acting as a critical liaison between Hosts and internal teams, the Market Coordinator ensures timely resolution of issues while delivering exceptional service. You support the Market Management Field Teams for the DACH & CEE region by sharing your ideas and recommendations and by building good relationships with those you work with, both inside and outside of your team. Key Responsibilities: * Serve as an additional Host-facing support for the Market Management Team and Key Accounts Team. * Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics * Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity * Conduct in-depth research to address and resolve Host issues * Triage and assign escalations tickets and and provide recommendations for efficient resolution * Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment * Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets * Support In-Market events for your territory, when required * Effective communication in the context of stakeholders management * Proven track record of meeting or exceeding SLA response times Skills: * 4+ years as a Customer Support Representative or Account Management * German mother tongue, fluent English * Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills. * Exceptional written and verbal communication abilities. * Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment. * Proven ability to analyze and assess challenges with a track record of solving complex issues * Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations. * Strong analytical skills that will enable you to support your peers, Lead and Market Managers * Proficiency in tools like Salesforce, and G-Suite, and Jira (preferred) **Pay Rate: 25.96 - 42.33 EUR/hour ** Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

Description:This temporary assignment will be working at Airbnb, and may involve working at an Airbnb site, you will however be contracted through Magnit Global, a UK registered employment business with the company registration number 05537535.Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work.Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb: * Our community is based on connection and belonging. * Our creativity allows us to imagine new possibilities for people. * Our responsibility is to all of our stakeholders. * It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.      Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.The Market Coordinator plays a pivotal role in supporting Airbnb’s Field Team and Key Accounts Team by managing high value Host-related inquiries and escalations. Acting as a critical liaison between Hosts and internal teams, the Market Coordinator ensures timely resolution of issues while delivering exceptional service. You support the Market Management Field Teams for the DACH & CEE region by sharing your ideas and recommendations and by building good relationships with those you work with, both inside and outside of your team.Key Responsibilities: * Serve as an additional Host-facing support for the Market Management Team and Key Accounts Team. * Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics * Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity * Conduct in-depth research to address and resolve Host issues * Triage and assign escalations tickets and and provide recommendations for efficient resolution * Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment * Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets * Support In-Market events for your territory, when required * Effective communication in the context of stakeholders management * Proven track record of meeting or exceeding SLA response times      Skills: * 4+ years as a Customer Support Representative or Account Management * German mother tongue, fluent English * Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills. * Exceptional written and verbal communication abilities. * Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment. * Proven ability to analyze and assess challenges with a track record of solving complex issues * Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations. * Strong analytical skills that will enable you to support your peers, Lead and Market Managers * Proficiency in tools like Salesforce, and G-Suite, and Jira (preferred)      **Pay Rate: 25.96 - 42.33 EUR/hour **Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

Market Coordinator (contract) - Airbnb

Berlin, Deutschland

&lt;strong&gt;Description:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This temporary assignment will be working at Airbnb, and may involve working at an Airbnb site, you will however be contracted through Magnit Global, a UK registered employment business with the company registration number 05537535.&lt;br&gt;&lt;br&gt;Temporary work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit Global that provides top talent directly to industry leading clients who have flexible temporary assignments that work on a variety of projects and unlock opportunities for exciting work.&lt;br&gt;&lt;br&gt;Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.&lt;br&gt;&lt;br&gt;Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Our community is based on connection and belonging. &lt;/li&gt;&lt;li&gt;Our creativity allows us to imagine new possibilities for people. &lt;/li&gt;&lt;li&gt;Our responsibility is to all of our stakeholders. &lt;/li&gt;&lt;li&gt;It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.&lt;br&gt;&lt;br&gt;The Market Coordinator plays a pivotal role in supporting Airbnb’s Field Team and Key Accounts Team by managing high value Host-related inquiries and escalations. Acting as a critical liaison between Hosts and internal teams, the Market Coordinator ensures timely resolution of issues while delivering exceptional service. You support the Market Management Field Teams for the DACH &amp;amp; CEE region by sharing your ideas and recommendations and by building good relationships with those you work with, both inside and outside of your team.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Serve as an additional Host-facing support for the Market Management Team and Key Accounts Team. &lt;/li&gt;&lt;li&gt;Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics&lt;/li&gt;&lt;li&gt;Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity&lt;/li&gt;&lt;li&gt;Conduct in-depth research to address and resolve Host issues&lt;/li&gt;&lt;li&gt;Triage and assign escalations tickets and and provide recommendations for efficient resolution&lt;/li&gt;&lt;li&gt;Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment&lt;/li&gt;&lt;li&gt;Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets&lt;/li&gt;&lt;li&gt;Support In-Market events for your territory, when required&lt;/li&gt;&lt;li&gt;Effective communication in the context of stakeholders management&lt;/li&gt;&lt;li&gt;Proven track record of meeting or exceeding SLA response times&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;4+ years as a Customer Support Representative or Account Management&lt;/li&gt;&lt;li&gt;German mother tongue, fluent English&lt;/li&gt;&lt;li&gt;Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills. &lt;/li&gt;&lt;li&gt;Exceptional written and verbal communication abilities. &lt;/li&gt;&lt;li&gt;Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment. &lt;/li&gt;&lt;li&gt;Proven ability to analyze and assess challenges with a track record of solving complex issues&lt;/li&gt;&lt;li&gt;Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations. &lt;/li&gt;&lt;li&gt;Strong analytical skills that will enable you to support your peers, Lead and Market Managers&lt;/li&gt;&lt;li&gt;Proficiency in tools like Salesforce, and G-Suite, and Jira (preferred)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;**Pay Rate: 25.96 - 42.33 EUR/hour **&lt;br&gt;&lt;br&gt;Magnit Global is a leading, global professional services and technology company. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more. To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.&lt;br&gt;&lt;br&gt;

Market Coordinator (contract)

You have 10+ years in insurance claims, strong analytical skills, communication proficiency, and experience in complex claims resolution. Deep knowledge of policies, legal aspects, and global regulations is essential.

You will manage complex claims, engage with insurers, craft resolution plans, mentor teams, ensure compliance, and collaborate across departments to mitigate risk and enhance claims handling.

Government & Politics

Legal

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit, and our fast-moving team is committed to leading as a 21st century company. The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community. The Difference You Will Make As a Complex Claims Manager in the Complex Claims, you will play a vital role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and managing the risk and mitigation strategies in resolution of Complex and Large Loss claims. You'll manage partners to influence prioritization, drive accountability, deliver improvements, and scale changes on claims which impact Airbnb. You'll work with internal and external partners to influence prioritization, drive accountability, and deliver improvements. You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Platform Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform. You will be reporting at Monthly, Quarterly and Annual Business Reviews for your area. You will serve as a thought leader with stakeholders such as Trust, Legal, Privacy, Safety, Product Management, Policy, and understand how the policy/product roadmap impacts risk mitigation of emerging threats. A Typical Day * Management, Policy, and understanding how the policy/product roadmap impacts risk and exposure mitigation. * Builds partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market. Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive. * Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier and/or TPA to resolve the claim while meeting the needs of internal stakeholders. * Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority. * Accountable for performance and results Insurance Carrier and Partners worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies. * Mentorship of L6 and L7 Host Damage Protection and Host Liability Protection Specialist on claims. Works to upskill L6 and L7 partners for growth and development. Supports the team by guiding through complex claims and changes. * Management of claims which impact Airbnb Financials and the Captive. * Work closely with cross-functional teams to manage the Risk and Exposure on Complex and Large Loss Claims. * Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share claim insights, improve claim handling by our Carriers and TPA’s while developing a Resolution Plan to bring a claim to the correct conclusion. * Ensure compliance with company policies, procedures, and legal requirements related to claims handling * Mentor to others by simplifying complex information which includes claims knowledge, data analysis, business information, and process obstacles. Your Expertise * Analytical: Possess excellent analytical and problem-solving skills, allowing you to navigate Complex and Large Loss claims identifying the Risk and Exposure to Airbnb. * Strong knowledge complex complex resolution: Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution * Strong communication: Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, with the ability to analyze large data sets and draw reasonable conclusions. * Influence Airbnb cross-functional teams globally: Proven ability to collaborate effectively across disciplines, regions, and seniority levels. Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders. * Judgement * Proactively work towards achieving a fair and suitable resolution for claims in a timely manner by employing effective conflict resolution strategies. * Evaluate and interpret policy language and relevant case law alongside specific loss details to make informed coverage decisions. * Coordinate loss investigations with external experts across various exposures and manage the adjustment process until final resolution. * Determine liability swiftly and judiciously based on available information, showcasing effective critical and strategic thinking along with sound decision-making. * Be an advocate of high quality standards, innovation, resolution conflict and customer experience excellence. * High attention to details, detailed-oriented when working on complex cases * Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner. * 10+ years of Insurance Claims Coverage and Litigation experience with an emphasis on liability and property * Strong Insurance Policy experience. * Mentor to others by simplifying complex information which includes claims knowledge, data analysis, business information, and process obstacles. * Builds partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market. Ability to be on call and/or work weekends and evenings. * Demonstrated ability to identify and resolve issues through effective problem solving skills. * Proven ability to negotiate skillfully in difficult situations with both internal and external groups. Preferred Experience * BA/BS degree in business or technical field preferred. * Deep technical claim, legal, and risk knowledge. * Knowledge and understanding of Casualty and Property Insurance Policies and Claims * Knowledge and understanding of Legal and Claims complexities in North America, LATAM, and EMEA * Strong Regulatory experience. * Ability to be on call and/or work weekends and evenings. * Ability to work cross-functionally with leaders on Community Support, Platform Product, Finance, Legal and Data Science * Understanding of Captive Insurance * Understanding of FINC claims Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care Of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $100,000—$115,000 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will JoinAirbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit, and our fast-moving team is committed to leading as a 21st century company. The AirCover team is charged with ideating, building, launching, and managing the AirCover business inside of Airbnb. We have a huge responsibility to our community of Hosts and guests to be there when things don’t go exactly as planned with their reservations. We have a lot of work to do in the coming years and we are looking for someone who will help us manage all of the things that need to be done to deliver best-in-class services to our community.The Difference You Will MakeAs a Complex Claims Manager in the Complex Claims, you will play a vital role in safeguarding the integrity of our Aircover platform by effectively identifying, investigating, and managing the risk and mitigation strategies in resolution of Complex and Large Loss claims. You'll manage partners to influence prioritization, drive accountability, deliver improvements, and scale changes on claims which impact Airbnb. You'll work with internal and external partners to influence prioritization, drive accountability, and deliver improvements. You will work closely with cross-functional teams to manage emerging risks / threats while enabling business growth in various markets. Philosophy will be to identify intelligence / risk gaps and work with other internal risk management teams (such as Trust team, and Safety team), third party adjusters, our partners, Platform Product Management, Global Crisis Management, Community support, Policy, Privacy Legal teams to strengthen Airbnb’s platform. You will be reporting at Monthly, Quarterly and Annual Business Reviews for your area. You will serve as a thought leader with stakeholders such as Trust, Legal, Privacy, Safety, Product Management, Policy, and understand how the policy/product roadmap impacts risk mitigation of emerging threats.A Typical Day * Management, Policy, and understanding how the policy/product roadmap impacts risk and exposure mitigation. * Builds partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market. Ensure we are managing insurers claim handling and potential coverage/relationship issues as well as material reserve changes that could impact Airbnb and the Captive. * Craft a Resolution Plan for Complex and Large Loss Claims driving the Carrier and/or TPA to resolve the claim while meeting the needs of internal stakeholders. * Partner with Legal, GCM, Trust and our Brokers, Insurers, Outside Counsel, and TPA’s on complex claims resolution which may also involve coverage issues and settlement authority. * Accountable for performance and results Insurance Carrier and Partners worldwide over Complex Claims which may impact policy limits or trigger need of notice to Brokers and Carriers under the insuring policies. * Mentorship of L6 and L7 Host Damage Protection and Host Liability Protection Specialist on claims. Works to upskill L6 and L7 partners for growth and development. Supports the team by guiding through complex claims and changes. * Management of claims which impact Airbnb Financials and the Captive. * Work closely with cross-functional teams to manage the Risk and Exposure on Complex and Large Loss Claims. * Collaborate with internal departments, such as other Aircover Ops teams, legal, Trust, CS safety to share claim insights, improve claim handling by our Carriers and TPA’s while developing a Resolution Plan to bring a claim to the correct conclusion. * Ensure compliance with company policies, procedures, and legal requirements related to claims handling * Mentor to others by simplifying complex information which includes claims knowledge, data analysis, business information, and process obstacles.      Your Expertise * Analytical: Possess excellent analytical and problem-solving skills, allowing you to navigate Complex and Large Loss claims identifying the Risk and Exposure to Airbnb. * Strong knowledge complex complex resolution: Understand techniques, investigative methodologies, and legal aspects related to complex, severe claims resolution * Strong communication: Strong verbal and written communication skills, with the ability to explain complex topics to diverse audiences. Skilled in presenting complex and sensitive customer issues, with the ability to analyze large data sets and draw reasonable conclusions. * Influence Airbnb cross-functional teams globally: Proven ability to collaborate effectively across disciplines, regions, and seniority levels. Strong negotiating skills and experience in communicating recommendations to both internal and external stakeholders. * Judgement    * Proactively work towards achieving a fair and suitable resolution for claims in a timely manner by employing effective conflict resolution strategies.    * Evaluate and interpret policy language and relevant case law alongside specific loss details to make informed coverage decisions.    * Coordinate loss investigations with external experts across various exposures and manage the adjustment process until final resolution.    * Determine liability swiftly and judiciously based on available information, showcasing effective critical and strategic thinking along with sound decision-making. * Be an advocate of high quality standards, innovation, resolution conflict and customer experience excellence. * High attention to details, detailed-oriented when working on complex cases * Experience working with internal stakeholders and/or third party providers to resolve complex disputes in a detailed, effective and timely manner. * 10+ years of Insurance Claims Coverage and Litigation experience with an emphasis on liability and property * Strong Insurance Policy experience. * Mentor to others by simplifying complex information which includes claims knowledge, data analysis, business information, and process obstacles. * Builds partnerships and is responsible for engaging in the Large Loss Claim reviews with our insurers on a monthly / quarterly basis depending upon the insurer/market. Ability to be on call and/or work weekends and evenings. * Demonstrated ability to identify and resolve issues through effective problem solving skills. * Proven ability to negotiate skillfully in difficult situations with both internal and external groups.   Preferred Experience * BA/BS degree in business or technical field preferred. * Deep technical claim, legal, and risk knowledge. * Knowledge and understanding of Casualty and Property Insurance Policies and Claims * Knowledge and understanding of Legal and Claims complexities in North America, LATAM, and EMEA * Strong Regulatory experience. * Ability to be on call and/or work weekends and evenings. * Ability to work cross-functionally with leaders on Community Support, Platform Product, Finance, Legal and Data Science * Understanding of Captive Insurance * Understanding of FINC claims      Your Location:This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.Our Commitment To Inclusion & BelongingAirbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care Of YouOur job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Pay Range$100,000—$115,000 USD

Complex Claims Manager - Airbnb

United States

Complex Claims Manager

You need 8+ years in sales/account management, strong communication skills, CRM proficiency (Salesforce preferred), hospitality experience, and a passion for travel. Frequent travel required.

You will manage partner relationships, drive sales, optimize host accounts, analyze data, provide support, and represent the company at meetings and conferences in your region.

Chicago

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The "Beyond the Core Products" team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world. The Difference You Will Make As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Chicago, IL by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success. A Typical Day Account Management * Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts * Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals * Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region * Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts * Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders * Hold regular optimization calls and business reviews with your partners * Develop strong and long-lasting partnerships * Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance * Partner cross functionally to address optimization bottlenecks. Quality * Proven ability to handle operational complexity and ability to maximize the impact of resources * Support host community programs in your region * Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales * Audit supply quality in the field, addressing areas for improvement. * Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners * Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market succes Supply Acquisition * Prospect and onboard new, high-quality supply in your assigned geography * Experience designing regional sales plans Demand * Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market Your Expertise * 8+ years of experience in new sales, account management, and partner support * 2+ years of hospitality/travel industry experience is a plus * Strong time management and prioritization skills * Proven track record of being able to effectively work a leads pipeline or book of business * Proven skillsets at delivering sales growth. * Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person * Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work * Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus * The ability to get things done with constantly changing priorities, projects, and deadlines * Able to travel to assigned markets (when business travel resumes) * Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus * Proven experience working cross-functionally * Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments; * Well developed priorities and time management skills. * Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives; * Charismatic self-starter who is resourceful and self-sufficient * Fluency in English * Frequent travel is required for this role Your Location: This position needs to be based in Chicago, IL due to business demands. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care Of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $136,000—$161,500 USD

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will JoinEvery day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The "Beyond the Core Products" team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.The Difference You Will MakeAs a Senior Market Manager, you will be responsible for the supply health, quality and growth in Chicago, IL by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.A Typical DayAccount Management * Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts * Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals * Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region * Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts * Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders * Hold regular optimization calls and business reviews with your partners * Develop strong and long-lasting partnerships * Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance * Partner cross functionally to address optimization bottlenecks.      Quality * Proven ability to handle operational complexity and ability to maximize the impact of resources * Support host community programs in your region * Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales * Audit supply quality in the field, addressing areas for improvement. * Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners * Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market succes      Supply Acquisition * Prospect and onboard new, high-quality supply in your assigned geography * Experience designing regional sales plans      Demand * Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market      Your Expertise * 8+ years of experience in new sales, account management, and partner support * 2+ years of hospitality/travel industry experience is a plus * Strong time management and prioritization skills * Proven track record of being able to effectively work a leads pipeline or book of business * Proven skillsets at delivering sales growth. * Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person * Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work * Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus * The ability to get things done with constantly changing priorities, projects, and deadlines * Able to travel to assigned markets (when business travel resumes) * Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus * Proven experience working cross-functionally * Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments; * Well developed priorities and time management skills. * Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives; * Charismatic self-starter who is resourceful and self-sufficient * Fluency in English * Frequent travel is required for this role      Your Location:This position needs to be based in Chicago, IL due to business demands. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.Our Commitment To Inclusion & BelongingAirbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.How We'll Take Care Of YouOur job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Pay Range$136,000—$161,500 USD

Senior Market Manager, Experiences, Chicago - Airbnb

Chicago, Illinois, United States

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.&lt;br&gt;&lt;br&gt;&lt;strong&gt;The Community You Will Join&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. The "Beyond the Core Products" team is a unique, multidisciplinary team responsible for partnering with our Hosts to conceptualize and develop high-quality, repeatable and commercially viable experiences that are in alignment with our brand values. In partnership with our cross-company peers, we invent novel ways to foster human connection and belonging in our shared physical world.&lt;br&gt;&lt;br&gt;&lt;strong&gt;The Difference You Will Make&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a Senior Market Manager, you will be responsible for the supply health, quality and growth in Chicago, IL by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;A Typical Day&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; Account Management&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts &lt;/li&gt;&lt;li&gt;Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals &lt;/li&gt;&lt;li&gt;Create and deploy scaled strategies to effectively manage &amp;amp; optimize the long tail of thousands of Professional Hosts in your region &lt;/li&gt;&lt;li&gt;Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts&lt;/li&gt;&lt;li&gt;Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders&lt;/li&gt;&lt;li&gt;Hold regular optimization calls and business reviews with your partners&lt;/li&gt;&lt;li&gt;Develop strong and long-lasting partnerships&lt;/li&gt;&lt;li&gt;Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance&lt;/li&gt;&lt;li&gt;Partner cross functionally to address optimization bottlenecks.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Quality&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Proven ability to handle operational complexity and ability to maximize the impact of resources&lt;/li&gt;&lt;li&gt;Support host community programs in your region&lt;/li&gt;&lt;li&gt;Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales&lt;/li&gt;&lt;li&gt;Audit supply quality in the field, addressing areas for improvement.&lt;/li&gt;&lt;li&gt;Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners &lt;/li&gt;&lt;li&gt;Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market succes&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Supply Acquisition&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Prospect and onboard new, high-quality supply in your assigned geography&lt;/li&gt;&lt;li&gt;Experience designing regional sales plans&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Demand&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Your Expertise&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;8+ years of experience in new sales, account management, and partner support&lt;/li&gt;&lt;li&gt;2+ years of hospitality/travel industry experience is a plus&lt;/li&gt;&lt;li&gt;Strong time management and prioritization skills&lt;/li&gt;&lt;li&gt;Proven track record of being able to effectively work a leads pipeline or book of business&lt;/li&gt;&lt;li&gt;Proven skillsets at delivering sales growth.&lt;/li&gt;&lt;li&gt;Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person&lt;/li&gt;&lt;li&gt;Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work&lt;/li&gt;&lt;li&gt;Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus&lt;/li&gt;&lt;li&gt;The ability to get things done with constantly changing priorities, projects, and deadlines&lt;/li&gt;&lt;li&gt;Able to travel to assigned markets (when business travel resumes)&lt;/li&gt;&lt;li&gt;Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus&lt;/li&gt;&lt;li&gt;Proven experience working cross-functionally&lt;/li&gt;&lt;li&gt;Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;&lt;/li&gt;&lt;li&gt;Well developed priorities and time management skills.&lt;/li&gt;&lt;li&gt;Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;&lt;/li&gt;&lt;li&gt;Charismatic self-starter who is resourceful and self-sufficient&lt;/li&gt;&lt;li&gt;Fluency in English&lt;/li&gt;&lt;li&gt;Frequent travel is required for this role&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Your Location:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This position needs to be based in Chicago, IL due to business demands. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our Commitment To Inclusion &amp;amp; Belonging&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.&lt;br&gt;&lt;br&gt;We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.&lt;br&gt;&lt;br&gt;We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.&lt;br&gt;&lt;br&gt;&lt;strong&gt;How We'll Take Care Of You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.&lt;br&gt;&lt;br&gt;Pay Range&lt;br&gt;&lt;br&gt;$136,000—$161,500 USD