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Senior Manager of Operations, Claims

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Lemonade

Aug 28

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Germany, +11
    Remote

AI generated summary

  • You need 6+ years in P&C claims or tech, 3+ years managing, strong project management, problem-solving, data analysis skills, and a passion for AI, with effective communication and remote work abilities.
  • You will manage complex projects, strengthen stakeholder relationships, analyze finances, drive process improvements, communicate effectively, and mentor your team for high performance and growth.

Requirements

  • 6+ years in a similar role, within a P&C claims organization or mix of technology industry
  • 3+ years of experience in managing a team, required
  • Demonstrated capability in project management, with a track record of leading complex, cross-functional projects to successful completion
  • Strong problem-solving skills and the ability to analyze complex issues and find actionable solutions.
  • Exceptional communication and collaboration skills, with the ability to convey complex ideas effectively and influence stakeholders at all levels.
  • Advanced data analysis skills, including the ability to interpret and leverage data to make informed decisions.
  • Ability to work remotely
  • Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

Responsibilities

  • - Oversee the execution of intricate projects within CLX, ensuring alignment with business goals and timely project completion
  • - Build and maintain strong relationships with key stakeholders, including executive leaders and Product partners, to drive strategic initiatives for operational excellence
  • - Support comprehensive financial analysis and forecasting activities, contributing to the financial strategy of claims experience operations. Your insights will influence capacity and budgetary and financial planning, significantly impacting the department’s financial health
  • - Identify and implement continuous process improvements by leveraging feedback, data, and industry best practices
  • - Articulate complex ideas and project updates clearly and persuasively across all levels of the organization
  • - Provide leadership and mentorship to your team, fostering a culture of professional growth and high performance. Your guidance will help develop future leaders and contribute to the ongoing growth of the Claims Experience Operations team

FAQs

What is the primary responsibility of the Senior Manager of Operations, Claims?

The primary responsibility is to transform the approach to claims management by overseeing intricate projects, enhancing current processes, and fostering collaboration among various teams.

How many years of experience are required for this position?

A minimum of 6 years in a similar role within a P&C claims organization or a mix of technology industry is required.

Is team management experience necessary for this role?

Yes, at least 3 years of experience in managing a team is required.

What types of projects will be overseen in this role?

The Senior Manager will oversee complex, cross-functional projects that align with business goals and ensure timely project completion.

What skills are required for effective communication in this role?

Exceptional communication and collaboration skills are required, with the ability to convey complex ideas effectively and influence stakeholders at all levels.

Will there be opportunities for professional growth in this role?

Yes, the role includes providing leadership and mentorship to foster a culture of professional growth and high performance.

Are there specific states where applicants cannot be considered?

Yes, applicants from Colorado, California, Montana, Hawaii, New Mexico, and Puerto Rico cannot be considered.

What is the salary range for this position?

The starting base range for this position is between $130,000 and $150,000 per year.

Is Lemonade able to sponsor work visas for this position?

No, Lemonade is unable to sponsor applicants for work visas.

What specific technological solutions is the company interested in exploring?

The company is particularly enthusiastic about learning and adapting to the exciting world of AI and values a commitment to exploring this field.

What type of financial activities will the Senior Manager support?

The Senior Manager will support comprehensive financial analysis and forecasting activities that contribute to the financial strategy of claims experience operations.

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Lemonade

Digital insurance built on social impact – for your stuff, home, family, pet, and car.

Finance
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

Lemonade is an innovative insurance company that offers homeowners, renters, and pet insurance through a user-friendly digital platform. By leveraging artificial intelligence and a social impact model, Lemonade simplifies the insurance process, aiming to make it faster and more transparent. Their approach involves using technology to streamline claims processing and reduce costs, while also contributing to social good by allocating unused premiums to charitable causes chosen by their customers.