FAQs
What is the primary purpose of the Senior Manager-Retail Sales role?
The primary purpose of the Senior Manager-Retail Sales role is to drive retail sales of Passenger Electric Vehicles (EVs) to personal customers in assigned regions, achieving business objectives related to volumes, market share, and customer experience.
What kind of experience is required for this position?
The desired candidate should have 5-6 years of Sales & Marketing experience with a focus on EV/PV sales.
What educational qualifications are preferred for this role?
A B.E/B. Tech and an MBA in Sales & Marketing are preferred educational qualifications for this role.
What are the key responsibilities associated with this position?
Key responsibilities include driving EV retail sales volumes and market share, managing customer relationships, team management, and stakeholder engagement.
What skills and competencies are necessary for success in this role?
Necessary skills include effective communication and influencing skills, the ability to drive teams to meet targets, a result-oriented approach, accountability, ownership, and being data-driven.
How does this role interact with internal stakeholders?
The Senior Manager will interact with various internal stakeholders including the Regional Customer Care Manager, Sales Planning, Zonal Retail Marketing, Charging Solutions, and Product Line Managers to align on sales forecasts, service issues, and EV-specific offers.
What kind of external relationships will the Senior Manager be responsible for managing?
The role will involve managing relationships with channel partners for direct feedback and support, as well as with financial institutions for offering financial solutions to retail customers.
How important is team management in this role?
Team management is very important as the incumbent will monitor the sales funnel, direct product specialists, onboard relevant sales channel staff, and drive the overall achievement of retail sales targets.
Is knowledge of the EV/PV sales process crucial for this role?
Yes, having knowledge of the EV/PV sales process and resource allocation is crucial for effectively achieving the retail sales objectives.
What type of customer feedback is important for this position?
Feedback related to customer service campaigns, product features, and overall customer experience is important for communicating improvements to the Charging Solutions and Customer Experience teams.
What is the expected communication proficiency for this role?
Strong oral and written communication skills in both English and the local language of the relevant city/region are expected for effective engagement with customers and stakeholders.
What approach should the candidate have toward sales?
A data-driven, result-oriented approach focusing on value selling and having the ability to influence and lead teams is essential for achieving targets in this role.