Logo of Huzzle

Home

Matches

Explore

Manage

Senior Market Manager, Experiences, Berlin

image

Airbnb

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Berlin

AI generated summary

  • You need 8+ years in sales/account management, hospitality experience, strong communication, CRM proficiency, and fluency in English and German. Charismatic self-starter with excellent time management.
  • You will manage partner relationships, oversee sales goals, optimize host accounts, provide client support, analyze data for opportunities, and represent the company at industry events. Frequent travel required.

Requirements

  • 8+ years of experience in new sales, account management, and partner support
  • 2+ years of hospitality/travel industry experience is a plus
  • Strong time management and prioritization skills
  • Proven track record of being able to effectively work a leads pipeline or book of business
  • Proven skillsets at delivering sales growth.
  • Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
  • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
  • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
  • The ability to get things done with constantly changing priorities, projects, and deadlines
  • Able to travel to assigned markets (when business travel resumes)
  • Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
  • Proven experience working cross-functionally
  • Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
  • Well developed priorities and time management skills.
  • Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
  • Charismatic self-starter who is resourceful and self-sufficient
  • Fluency in English and German
  • This position needs to be based in Berlin, Germany due to business demand. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.

Responsibilities

  • Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
  • Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
  • Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
  • Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts
  • Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
  • Hold regular optimization calls and business reviews with your partners
  • Develop strong and long-lasting partnerships
  • Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
  • Partner cross functionally to address optimization bottlenecks
  • Support host community programs in your region
  • Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
  • Audit supply quality in the field, addressing areas for improvement
  • Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
  • Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success
  • Prospect and onboard new, high-quality supply in your assigned geography
  • Experience designing regional sales plans
  • Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
  • Frequent travel is required for this role

FAQs

What is the primary responsibility of the Senior Market Manager, Experiences role?

The primary responsibility is to manage supply health, quality, and growth in Berlin by overseeing professional host accounts and acquiring high-quality inventory for Airbnb.

How many years of experience are required for this position?

A minimum of 8+ years of experience in new sales, account management, and partner support is required.

Is experience in the hospitality or travel industry necessary?

While it’s not mandatory, 2+ years of hospitality/travel industry experience is considered a plus.

What skills are emphasized for this role?

Strong time management, prioritization skills, excellent communication and presentation skills, and proficiency in quantitative analysis are emphasized.

What software experience is preferred for candidates?

Candidates should have strong proficiency in using CRM software, with Salesforce experience being a plus.

Will there be opportunities for travel in this role?

Yes, frequent travel is required to support in-person meetings and guidance for partners in the market.

What languages are required for this position?

Fluency in English and German is required.

How does the role contribute to Airbnb's market presence?

The role involves collaborating with cross-functional teams as the local in-market expert to drive supply acquisition, maintain experience quality, and nurture strategic relationships with hosts.

What kind of data analysis will be involved in this position?

The role will involve analyzing data for strategic opportunities to increase sales and auditing supply quality in the field.

Will the Senior Market Manager be responsible for onboarding new hosts?

Yes, the manager will prospect and onboard new, high-quality supply within the assigned geography.

image

Airbnb

Airbnb is a community based on connection and belonging.

Travel & Leisure
Industry
5001-10,000
Employees
2007
Founded Year

Mission & Purpose

Airbnb is an online platform that connects travellers with unique lodging options and experiences offered by hosts worldwide. The company allows hosts to rent out their properties, whether it's a spare room, an entire house, or even an unusual accommodation like a treehouse or boat, to travellers seeking a more personalised and local experience. Airbnb's ultimate mission is to create a world where anyone can belong anywhere, fostering a sense of belonging and cultural exchange among travellers and hosts. Their purpose is to enable people to explore new places, immerse themselves in different cultures, and build connections with local communities while offering hosts an opportunity to share their spaces and stories. By facilitating peer-to-peer hospitality, Airbnb aims to make travel more accessible, authentic, and enriching for people from all walks of life, while contributing to economic opportunities and sustainable tourism in various destinations.

Benefits

  • Comprehensive health plans

  • Paid volunteer time

  • Healthy food and snacks

  • Generous parental and family leave

  • Learning and development

  • Annual travel and experiences credit