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Senior Operations Associate

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Gopuff

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Logistics
  • London
  • Quick Apply

AI generated summary

  • You should have experience in restaurant, retail, or warehouse settings, be tech-savvy, dependable, communicate well, and be flexible with shifts from 7am to 3am.
  • You will train staff, pick and pack orders, manage delivery partners, resolve issues, receive goods, oversee stock, maintain warehouse standards, and ensure health and safety compliance.

Requirements

  • You have experience working in a restaurant, retail or warehouse environment
  • General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
  • Strong work ethic, punctual, responsible and honest
  • Effective communication skills
  • Organised, team-oriented, positive attitude and helpful
  • Flexible and available to cover shifts during operational hours (7am - 3am)

Responsibilities

  • Leading: showing the warehouse team how it’s done, leading by example and being responsible for the management of Staff on shift. Training new team members and being confident on process and product
  • Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
  • Delivery Partners: Support with managing the Delivery Partners to ensure a slick delivery experience
  • Issue resolution: Contacting customers for substituted or out-of-stock items
  • Goods Inbound: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
  • Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
  • Warehouse management: keep the warehouse compliant, clean, organised and aligned with Operating Standards
  • Health and Safety: Supporting Onsite Health & Safety compliance and testing

FAQs

What are the main responsibilities of a Senior Operations Associate at Gopuff?

The main responsibilities include leading the warehouse team during shifts, picking and packing orders accurately, managing Delivery Partners, resolving issues with customers regarding out-of-stock items, handling inbound goods, managing stock and waste, ensuring warehouse compliance, and supporting health and safety standards.

What qualifications are needed for this position?

Candidates should have experience working in a restaurant, retail, or warehouse environment, a general working knowledge of basic web-based software applications, effective communication skills, a strong work ethic, and a positive, team-oriented attitude.

What are the operational hours for this role?

The operational hours are from 7 am to 3 am, and flexibility to cover shifts during these hours is required.

What benefits are offered for this position?

Benefits include holiday and sick pay, a weekly pay cycle, and career growth opportunities.

Is experience in a specific industry required for this role?

While not specific to one industry, experience in a restaurant, retail, or warehouse environment is highly beneficial.

What is the work environment like at Gopuff?

The work environment is fast-paced and team-oriented, focusing on meeting operational standards and delivering excellent service to customers.

Does Gopuff provide equal employment opportunities?

Yes, Gopuff is committed to an inclusive workplace and does not discriminate based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws.

How important is effective communication in this role?

Effective communication is very important, as Senior Operations Associates must interact with warehouse teams, Delivery Partners, vendors, and customers regularly.

What does "leading by example" mean for this position?

"Leading by example" means that the Senior Operations Associate should set a standard for the team by demonstrating the expected behaviors, work ethic, and adherence to processes and product knowledge.

Are there opportunities for career growth within Gopuff?

Yes, Gopuff offers career growth opportunities for employees who show dedication and professionalism in their roles.

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Gopuff

Groceries, Alcohol, Home Essentials & more. Order in seconds, delivered in minutes.

Technology
Industry
5001-10,000
Employees
2013
Founded Year

Mission & Purpose

Groceries, Alcohol, Home Essentials & more. Order in seconds, delivered in minutes. Gopuff is the go-to instant commerce platform, fulfilling consumers’ evolving, everyday needs. With an unmatched assortment that includes cleaning and home products, medicine, pet care, office supplies, beauty and wellness items, baby products, food and drinks, local brands, as well as alcohol and fresh prepared food in some markets, Gopuff brings a unique, reliable and magical experience to customers around the world. Founded in 2013 by co-founders and co-CEOs Rafael Ilishayev and Yakir Gola, Gopuff created the instant needs category and continues to build the rails that define the future of commerce. To learn more, visit www.gopuff.com.