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Senior Operations Associate

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Gopuff

13d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • London
  • Quick Apply

AI generated summary

  • You must have experience in a restaurant, retail, or warehouse, know basic web applications, communicate well, be organized and flexible, and have a strong work ethic.
  • You will lead the warehouse team, train members, pick/pack orders, manage delivery partners, resolve issues, oversee stock, maintain warehouse standards, and ensure health and safety compliance.

Requirements

  • You have experience working in a restaurant, retail or warehouse environment
  • General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
  • Strong work ethic, punctual, responsible and honest
  • Effective communication skills
  • Organised, team-oriented, positive attitude and helpful
  • Flexible and available to cover shifts during operational hours (7am - 3am)

Responsibilities

  • Leading: showing the warehouse team how it’s done, leading by example and being responsible for the management of Staff on shift. Training new team members and being confident on process and product
  • Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
  • Delivery Partners: Support with managing the Delivery Partners to ensure a slick delivery experience
  • Issue resolution: Contacting customers for substituted or out-of-stock items
  • Goods Inbound: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
  • Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
  • Warehouse management: keep the warehouse compliant, clean, organised and aligned with Operating Standards
  • Health and Safety: Supporting Onsite Health & Safety compliance and testing

FAQs

What is the role of a Senior Operations Associate at Gopuff?

The Senior Operations Associate is responsible for leading the operations team during shifts, ensuring high operational standards at the MFCs, training new team members, managing delivery partners, and maintaining warehouse compliance.

What type of experience is required for this position?

Candidates should have experience working in a restaurant, retail, or warehouse environment.

What are the working hours for this position?

The working hours for the Senior Operations Associate position are flexible and require availability to cover shifts during operational hours, which are from 7 am to 3 am.

Are there opportunities for career growth at Gopuff?

Yes, Gopuff offers career growth opportunities for employees within the organization.

What benefits are provided for this role?

Benefits include holiday and sick pay, a weekly pay cycle, and opportunities for career growth.

Is Gopuff an equal opportunity employer?

Yes, Gopuff is committed to an inclusive workplace and does not discriminate based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws.

Gopuff

Groceries, Alcohol, Home Essentials & more. Order in seconds, delivered in minutes.

Technology
Industry
5001-10,000
Employees
2013
Founded Year

Mission & Purpose

Groceries, Alcohol, Home Essentials & more. Order in seconds, delivered in minutes. Gopuff is the go-to instant commerce platform, fulfilling consumers’ evolving, everyday needs. With an unmatched assortment that includes cleaning and home products, medicine, pet care, office supplies, beauty and wellness items, baby products, food and drinks, local brands, as well as alcohol and fresh prepared food in some markets, Gopuff brings a unique, reliable and magical experience to customers around the world. Founded in 2013 by co-founders and co-CEOs Rafael Ilishayev and Yakir Gola, Gopuff created the instant needs category and continues to build the rails that define the future of commerce. To learn more, visit www.gopuff.com.