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Senior Product Designer

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Bupa

22d ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • Salford
  • Quick Apply

AI generated summary

  • You must have deep UX experience, strong research and storytelling skills, facilitate workshops, champion customer needs, and be proficient in design tools like Figma and UserTesting.com.
  • You will lead user-centered design projects, provide UX direction, mentor team members, advocate for design standards, create design assets, and promote a customer-centric culture throughout the organization.

Requirements

  • You are a product designer who is passionate about designing great customer experiences across multiple products and services.
  • A deep and varied UX experience and comfortable across an end to end, double diamond process.
  • You are confident conducting research and making sense of the insight, engage in creative exploration, prototype, test and validate your ideas and deliver a final design outcome.
  • Comfortable facilitator who can bring stakeholders together in a workshop, extract information and use to define a direction.
  • A champion of the customer throughout whilst staying in touch with the business requirements.
  • You set the standard for your peers and the organisation.
  • Established ‘design thinker' with empathy for user needs, a willingness to explore ideas and implement a ‘test and learn' approach before launch.
  • Strong storytelling skills, capable of influencing and encouraging stakeholders and peers to adopt and buy into something that was previously unfamiliar.
  • Accustomed to working in an FCA regulated business is a bonus.
  • Adept in managing complexity across multiple streams of work.
  • Knowledgeable across our toolkit that includes Figma, UserTesting.com and Progression App.
  • A champion for accessibility who acknowledges the needs of users with different backgrounds, abilities, cultures, and environments.

Responsibilities

  • You'll be hands on across project work within your squad, involved in every stage of a user centred design process from Discovery to Launch
  • You'll provide UX direction across Bupa's digital assets (App, Mobile, Desktop & connected devices) to drive a consistent approach to UX and a seamless experience for customers across products and business units.
  • Contribute to and improve our existing UX toolkit & playbooks.
  • Help build a re-usable framework and templates that other parts of the business can use to adopt a customer centric culture.
  • Educate the business on how to adopt a customer centric culture.
  • Showcase the UX team and our process at external design events and conferences.
  • You'll mentor, coach and inspire other members of the experience design team, helping to shape the product design discipline.
  • As an experienced voice of the customer and you'll build advocacy amongst key stakeholders evangelising the principles, standards and processes of UX design.
  • You will contribute to playbacks, design crits and other communities of practice sessions to highlight your discipline's work, enable constructive feedback and elevate the quality of the craft.
  • Helping to maintain and improve the inherent pillars of our team's culture; psychological safety, celebrating success, and learning from each other.
  • Advocacy for the adoption of the organisation's Design System, ‘Anatomy' and contribution to the community.
  • Create assets for our design system, including helping to document UX research and insight to provide rationale for the teams' design decisions.

FAQs

What is the job title for this position?

The job title is Senior Product Designer.

Where is the location of the job?

The job is located at Bupa Place, Salford Quays M50 3SP, and is offered in a flexible, hybrid format.

What is the employment type for this position?

This is a permanent, full-time position requiring 37.5 hours of work per week.

What is the salary for the Senior Product Designer role?

The salary is circa £55K, depending on experience.

What qualifications do I need to apply for this position?

You should have a deep and varied UX experience, be comfortable across an end-to-end double diamond process, and be proficient with tools like Figma, UserTesting.com, and Progression App.

What are the primary responsibilities of the Senior Product Designer?

Responsibilities include designing unique, customer-centric experiences, collaborating with experience design peers, mentoring other designers, and contributing to the UX toolkit and playbooks.

Is experience in an FCA regulated business required for this role?

While it is considered a bonus, experience in an FCA regulated business is not mandatory.

How does Bupa promote a customer-centric culture?

Bupa promotes a customer-centric culture by educating the business, creating reusable frameworks, and advocating for design principles and standards.

What benefits are offered to employees?

Benefits include 25 days of holiday (increasing with length of service), Bupa health insurance, an enhanced pension plan, life insurance, and various other benefits.

Does Bupa encourage applications from diverse backgrounds?

Yes, Bupa encourages applications from individuals with diverse backgrounds and experiences, emphasizing the importance of representation in the communities they serve.

Is there support for health and wellbeing programs?

Yes, Bupa has a global wellbeing program called Viva, which supports mental, physical, financial, social, and environmental wellbeing.

Do we support mentoring for employees?

Yes, there is an employee mentoring program available to support your development.

What is the team structure of the design department?

The design team is composed of user researchers, product designers, content designers, and design operations professionals working together in product squads.

How important is storytelling in this role?

Strong storytelling skills are crucial for influencing stakeholders and encouraging them to adopt new ideas and practices.

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Bupa

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.