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Senior Resource Manager

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Freshfields Bruckhaus Deringer

2mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
  • London
  • Quick Apply

AI generated summary

  • You must have senior resource management experience, strong communication and organizational skills, data analysis capability, commercial acumen, and discretion in handling sensitive matters.
  • You will manage work allocation, develop stakeholder relationships, oversee global practice utilization, drive improvements, and support career development and trainee placements while handling resourcing conflicts.

Requirements

  • Essential:
  • Demonstrated experience of performing a senior work allocation / resource management role or similar.
  • Highly effective interpersonal communicator, with the ability to listen, manage expectations and adapt approach accordingly.
  • Strong organisation skills with the ability to manage multiple priorities concurrently and act on own initiative to meet tight deadlines.
  • Demonstrated experience of analysing and interpreting data to make sounds business recommendations and provide business insights.
  • Strong commercial acumen.
  • Flexibility and proactivity in approach and an ability to manage through change.
  • Able to manage confidential and sensitive people matters discreetly.
  • Strong attention to detail.
  • Ability to learn and utilise new technologies effectively.
  • Desirable:
  • Prior experience working in a legal, professional services or large corporate environment, with exposure to a partnership is ideal.
  • The ability to build strong working relationships with Partners, lawyers and business services colleagues and to persuade, influence and diplomatically challenge a range of stakeholders at varying levels across the firm.
  • Sound judgement skills in anticipating and addressing challenging situations, taking a pragmatic and considered approach to analyse the issues and generate effective solutions, knowing when to flag issues and when to manage them independently.
  • A diplomatic, collaborative and supportive team working style.
  • Resilient and able to remain calm under pressure and when dealing with ambiguity.
  • Dedication to meet/ exceed stakeholder expectations, with a focus on continuous improvement.
  • Delivery focus and drives forward quality of service.
  • Identifies opportunities and champions process improvement.
  • Ability to delegate and manage work through others.
  • Ability to coach and mentor junior team members.
  • Highly competent with the Microsoft Suite, particularly Word, Outlook, Excel, PowerPoint, Teams and Visio.
  • Actively manages personal learning and development.

Responsibilities

  • Responsibility for fee-earner work allocation for designated practice group(s), including, but not limited to, resourcing options for client and non-chargeable work, directing work to suitable associates, trainees, London paralegals or the Client Delivery Group, as appropriate.
  • Develop and sustain strong business relationships with key stakeholders and act as a trusted advisor to partners and associates, ensuring a sound understanding of client, practice group and individual needs to facilitate effective resourcing decisions.
  • Be the RM team lead for a designated global practice group, implementing the change management programme to implement ReMit across the various jurisdictions, and drive adoption of the same.
  • Oversee the global utilisation for a designated global practice group, in conjunction with those responsible for work allocation locally. Ensure that pockets of capacity around the network are directed to suitable work on global mandates, as appropriate.
  • Identify and drive forward areas for improvement and work allocation change initiatives in consultation with the Head of Legal Resource Management, taking the lead on individual projects and working with key business services stakeholders to deliver more efficient operational practices.
  • Oversee the designated global PG associate population capacity and identify opportunities to optimise productivity and profitability.
  • Maintain oversight of forecasted associate stakeholder hours, and track the same against actuals, highlighting inconsistencies and adjusting workloads as necessary.
  • Maintain oversight of associate stakeholder annual leave requests to avoid pinch points in matter lifetimes and ensuring suitable holiday cover is in place where necessary.
  • Analyse fee-earning utilisation data, highlighting over- or under- utilisation, and present at / chair meetings with Partner groups to provide effective recommendations for resolving or mitigating resourcing issues/gaps. Pro-actively engage relevant partners and HR leads with specific resourcing issues and/or associate performance management issues as necessary.
  • Act as an escalation point for resourcing conflicts and issues, providing effective solutions and/or recommendations for challenges that may arise, in consultation with the Head of Legal Resource Management, as necessary.
  • Conduct individual conversations with associates to understand work preferences, and maintain oversight of their career development goals, ensuring skills matrix is updated and relevant.
  • Liaise with HR, and other applicable business service functions, to support fee-earner new joiners/movers/leavers/secondments, ensuring suitable work is allocated to fee-earners in or around those periods.
  • Work closely with the Early Careers (EC) team (and Trainee Partners as applicable) to facilitate and support Trainee seat and supervisor allocations within the practice group(s) for each Trainee seat move, solicitor qualification process, and alignment of trainee utilisation with learning and development goals.
  • Support the placement and management of client secondments, identifying suitable candidates and opportunities. Review business cases for proposed secondments and prepare analysis of relevant costs / benefits.
  • Attend associate appraisal moderation meetings and provide feedback from the RM team.
  • Oversee ad hoc recruitment of FTC lawyers in consultation with internal and external recruitment teams.
  • Support junior member(s) of the team through training, coaching and delegating work.
  • Other ad hoc responsibilities that may be required from time to time.

FAQs

What are the primary responsibilities of the Senior Resource Manager?

The Senior Resource Manager is responsible for fee-earner work allocation for designated practice groups, developing strong business relationships with stakeholders, implementing change management programs, overseeing global utilization, identifying areas for improvement, maintaining oversight of associate stakeholder hours and leave requests, analyzing fee-earning utilization data, acting as an escalation point for resourcing conflicts, conducting individual discussions with associates regarding career development, and supporting various HR coordination activities.

What qualifications and experience are essential for this role?

Essential qualifications include demonstrated experience in a senior work allocation or resource management role, effective interpersonal communication skills, strong organizational abilities, experience in analyzing and interpreting data, strong commercial acumen, flexibility and proactivity, ability to manage sensitive matters discreetly, attention to detail, and the ability to learn and utilize new technologies effectively.

What are the desirable qualifications for candidates applying for this position?

Desirable qualifications include prior experience in a legal or professional services environment, the ability to build strong working relationships with partners and colleagues, sound judgment skills for addressing challenging situations, a collaborative working style, resilience under pressure, dedication to meeting stakeholder expectations, a focus on continuous improvement, ability to delegate effectively, coaching and mentoring experience for junior team members, and competency with Microsoft Suite applications.

How does the Senior Resource Manager contribute to the training and development of junior team members?

The Senior Resource Manager supports junior team members through training, coaching, and delegating work, thereby helping them to develop their skills and navigate challenges in resource management.

Will the Senior Resource Manager be required to attend meetings and provide feedback?

Yes, the Senior Resource Manager will attend associate appraisal moderation meetings and provide feedback from the resource management team, ensuring that insights from the team are considered during the appraisal process.

Is the Senior Resource Manager expected to handle confidential matters?

Yes, the Senior Resource Manager is expected to manage confidential and sensitive people matters discreetly while maintaining professional integrity.

What role does data analysis play in the responsibilities of the Senior Resource Manager?

The Senior Resource Manager is responsible for analyzing fee-earning utilization data, identifying over- or under-utilization, presenting findings in meetings with partner groups, and making sound business recommendations based on data insights to address resourcing issues effectively.

How does the Senior Resource Manager support the integration of the ReMit tool?

The Senior Resource Manager acts as the RM team lead for a designated global practice group, implementing change management programs to integrate ReMit across various jurisdictions and drive adoption of the tool.

Are there any specific technologies that the Senior Resource Manager should be familiar with?

The Senior Resource Manager should be highly competent with the Microsoft Suite, particularly applications such as Word, Outlook, Excel, PowerPoint, Teams, and Visio, and must also be adept at learning and utilizing new technologies effectively.

How does the Senior Resource Manager assist with preparing for client secondments?

The Senior Resource Manager supports the placement and management of client secondments by identifying suitable candidates and opportunities, reviewing business cases for proposed secondments, and preparing analyses of relevant costs and benefits associated with those placements.

Freshfields Bruckhaus Deringer

Law
Industry
5001-10,000
Employees
1743
Founded Year

Mission & Purpose

Freshfields Bruckhaus Deringer is a global law firm with a long-standing track record of successfully supporting the world's leading national and multinational corporations, financial institutions and governments on ground-breaking and business-critical mandates. Our 2,800-plus lawyers deliver results worldwide through our own offices and alongside leading national firms. Our commitment and business know-how mean our clients rely on us when it matters most. Freshfields Bruckhaus Deringer has offices in Austria, Bahrain, Belgium, China, England, France, Germany, Hong Kong, Italy, Japan, the Netherlands, Singapore, Spain, the United Arab Emirates, the United States of America and Vietnam.