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Senior Service Designer

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Reach plc

2mo ago

  • Job
    Full-time
    Senior Level
  • Design
    Product
  • London
    Remote
  • Quick Apply

AI generated summary

  • You must be a systems thinker, proficient in Design Thinking, skilled in user research, workshop facilitation, and service design outputs, while engaging stakeholders and using data effectively.
  • You will identify user-centric opportunities, deliver solutions, collaborate with teams, optimize processes, provide UX consultancy, and stay updated on trends to enhance service delivery.

Requirements

  • Systems thinker with the ability to analyse interconnected elements, diagnose issues, and recommend solutions
  • Proficient in Design Thinking, aligning user needs with business goals
  • Builds collaborative relationships and engages stakeholders in human-centred design
  • Skilled in facilitating workshops and creating service design outputs like journey maps and prototypes
  • Experienced in user research and UI design best practices
  • Investigates internal processes to identify constraints
  • Utilises research and data analytics effectively

Responsibilities

  • Collaborating with the Head of Service Design and stakeholders, this role focuses on identifying and executing insights-driven work-streams to help teams achieve key business metrics.
  • It involves exploring problem areas to find user-centric opportunities that align with business goals.
  • The role requires delivering solutions that are desirable, usable, feasible, and viable, ensuring their seamless integration into the broader service ecosystem.
  • This is essential for maintaining a user-focused service delivery that meets company objectives.
  • Fostering a culture of alignment and collaboration across multidisciplinary teams is crucial.
  • This enhances the efficiency and effectiveness of service delivery, improving how users experience Reach products.
  • The position supports refining internal systems and processes to optimise the user experience.
  • By providing UX design consultancy, it ensures all user interaction aspects are in line with strategic goals.
  • Staying informed about emerging technologies and trends is also vital, allowing the role to contribute to forward-thinking strategies that keep the company competitive and innovative.

FAQs

Do we support remote work?

Yes, this is a remote position, and we are open to candidates based across the UK.

What company am I applying to?

You are applying to Reach Plc, the largest commercial publisher in the UK, known for its iconic digital platforms, magazines, and newspapers.

What qualifications are required for the Senior Service Designer role?

The ideal candidate should be a systems thinker, proficient in Design Thinking, skilled in facilitating workshops, experienced in user research and UI design, and capable of utilizing research and data analytics effectively.

What kind of experience should I have?

You should have a solid background in user research and UI design, along with experience in creating service design outputs like journey maps and prototypes.

Is there an opportunity for career development?

Yes, we offer awesome career opportunities with support from your line manager and a range of learning and development programs.

How many holidays do I get?

You will receive 25 days of holiday per year upon joining, with additional days accrued after three, five, and ten years of service.

What employee benefits are offered?

Benefits include a pension scheme, private healthcare cash plan, enhanced family leave, wellbeing support, a giving back day, and more.

Is there a focus on diversity and inclusion at the company?

Yes, Reach Plc is committed to being an inclusive employer and encourages applications from all suitable candidates, promoting diversity within the workplace.

Can I expect to work independently in this role?

Yes, the position requires you to work independently and manage your time effectively to meet deadlines.

How does the company view stakeholder engagement?

Building strong relationships with stakeholders through people skills and empathy is considered key for this role, focusing on human-centered design.

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Reach plc

Reach plc - The UK and Ireland's largest commercial news publisher

Technology
Industry
1001-5000
Employees
1832
Founded Year

Mission & Purpose

Reach is the largest commercial publisher in the UK and Ireland. We own over 130 of the most trusted and popular national, regional and local media brands, with a combined print and digital monthly reach of 48m. With over 10 million registered customers, we are proud to be campaigners, champions and changemakers in our communities.