Senior Specialist

Texas Tech University

1mo ago

Job
Full-time
Senior Level
People, HR & Administration
Education & Teaching
Lubbock

AI generated summary

You need a high school diploma and five years of experience, with prior administrative and preferred Residence Life or higher education experience. Additional education can substitute for experience.
You will manage daily office operations, supervise student staff, maintain records, communicate with stakeholders, and provide customer service while supporting departmental initiatives and administrative tasks.

Requirements

High school plus five years experience. Additional education may substitute for experience on a year for year basis.
Previous experience working within an administrative role; experience working within Residence Life or other area of Higher Education preferred.

Responsibilities

Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.
Manage daily operations of assigned office area
Provide indirect supervision of Residence Life Student Assistants, providing direction and feedback as appropriate
Work with Student Assistants to ensure a clean and orderly front desk area
Provide indirect supervision through accountability of student leaders and residence life staff for administrative and related tasks
Document and communicate effectively with direct supervisors regarding staff performance concerns
Process and ensure accuracy of all office processes and record keeping, including PD cards, lock-out cards, key audits, etc.
Maintain accuracy of rosters and coordinate with Client Relations regarding occupancy of hall; utilize HEN system to effectively communicate room change needs with appropriate parties
Oversee complex mail operations, ensuring accurate tracking and delivery of mail from USPS, UPS, Fed-Ex and other carriers/vendors
Understand and appropriately utilize online departmental systems including EZ Track-it, Mercury, Cognos, etc.
Communicate facilities and housekeeping needs via the Fix-it system including, but not limited to room cleaning requests, lock changes, new key requests, etc.
Support, provide guidance for, and implement the departmental customer service model
Actively participate in regular one-on-one meetings with supervisor, communicating on-going updates of hall office functions, accomplished tasks, student concerns, etc.
Assist in the collection and processing of complex budget paperwork from student staff and leaders as assigned
Provide internal and external customer service via the phone, e-mail and in-person
Be knowledgeable of campus resources and refer students, faculty, staff, and guests as appropriate
Communicate necessary information to internal and external stakeholders as assigned
Ensure accurate reporting and provide follow-up as necessary with student and parent concerns
Provide administrative support to summer camps and conferences, Red Raider Orientation housing, or summer school as assigned.
Support departmental initiatives within Residence Life including but not limited to In-Hall, Student Leadership and Academic Development and Student Support and Staff Operations.
Coordinate assigned reports including but not limited to monthly reports, time tracking, etc.
Provide administrative support to departmental initiatives as requested
Develop and maintain relationships with all areas of University Student Housing including Housing Services, Administration & Business Services and Residence Life
Attend and actively participate in monthly Senior Specialists meetings

FAQs

What is the required level of education for the Senior Specialist position?

The required education is a high school diploma plus five years of experience; additional education may substitute for experience on a year-for-year basis.

Is previous experience in Residence Life preferred for this role?

Yes, previous experience working within an administrative role in Residence Life or another area of Higher Education is preferred.

What are the primary responsibilities of the Senior Specialist?

The primary responsibilities include managing daily operations, processing and ensuring accuracy of office records, providing customer service, and supporting departmental and campus initiatives.

What is the work schedule for this position?

The work schedule is Monday to Friday, from 8:00 AM to 5:00 PM, with duties required during the Opening Weekend.

Is this position grant funded?

No, this position is not grant funded.

What is the minimum hire rate for the Senior Specialist role?

The minimum hire rate for the position is $16.43 per hour.

Are there any travel requirements for this position?

No, there are no travel requirements for this position.

Does this position involve working in a research laboratory?

No, this position does not work in a research laboratory.

What are the safety responsibilities associated with this job?

All employees are responsible for adherence to robust safety practices and compliance with all applicable health and safety regulations.

What documents are required when applying for this position?

Required attachments include a cover letter, professional/personal references, and a resume/CV.

Texas Tech University

From Here, It's Possible.™

Education

Industry

1001-5000

Employees

Mission & Purpose

A new era of excellence is dawning at Texas Tech University as it stands on the cusp of being one of the nation's premier research institutions. Research and enrollment numbers are at record levels, which cement Texas Tech's commitment to attracting and retaining quality students. In fall 2020, the university achieved a goal more than a decade in the making, reaching a total student population of more than 40,000. In 2018, the Carnegie Classification of Institutions of Higher Education again placed Texas Tech among its top doctoral universities in the nation in the “Very High Research Activity” category. Texas Tech is one of 94 public institutions nationally and 131 overall to achieve this prestigious recognition. Quality students need top-notch faculty. Texas Tech is home to a diverse, highly revered pool of educators who excel in teaching, research and service. The university strives to foster an environment that celebrates student accomplishment above all else. Texas Tech is large enough to provide the best in facilities and academics but prides itself on being able to focus on each student individually. The momentum for excellence at Texas Tech has never been greater.