FAQs
What is the primary focus of the Senior Systems Engineer role?
The primary focus of the Senior Systems Engineer role is to develop, implement, and maintain contact center solutions while providing engineering support for the Contact Center platform, which connects associates to participants, members, and customers.
What enterprise platforms should candidates be familiar with?
Candidates should have experience with enterprise platforms such as Genesys, Avaya, Cisco, Amazon Connect, and other similar systems.
How many years of experience are required for this position?
A minimum of 5 years of experience in a systems engineering role is required for this position.
Is experience with Agile methodologies necessary?
Yes, expertise with Agile methodologies such as Scrum and Kanban is essential for this role.
What type of work environment does the team operate in?
The team operates in a 24/7 environment, supporting continuous availability and high stability of production systems.
Are strong leadership and communication skills important for this role?
Yes, demonstrated strong leadership, organizational abilities, and excellent communication and presentation skills are crucial for success in this position.
What practices is the team employing to enhance productivity?
The team employs practices such as automation and Agile methodologies to improve productivity and the quality of software.
Does the role involve collaboration with other teams?
Yes, the role requires collaboration with multiple teams within the organization to enhance delivery speed and improve production stability.
Is experience with Docker and CI/CD pipelines important?
Yes, familiarity with Docker, container-based development, and CI/CD pipelines is considered important for this position.
How does Fidelity promote diversity and inclusion in the workplace?
Fidelity promotes diversity and inclusion by creating a culture of belonging and valuing the unique perspectives and experiences of its associates.
Are there any accommodations available for applicants with disabilities?
Yes, Fidelity provides reasonable accommodations for applicants with disabilities who need adjustments to participate in the application or interview process.