FAQs
What is the primary role of a Senior Technical Services Representative?
The primary role of a Senior Technical Services Representative is to provide technical direction and assistance to customers regarding the use of product lines, facilitate account management with sales, and assist customers in improving operational quality and efficiency.
What qualifications are required for this position?
A high school graduate or equivalent education and experience is required, while a preferred qualification is a Bachelor’s degree in Chemistry, Operations Management, or a related field.
How many years of experience are required for this role?
At least 5 years of previous experience as a Technical Service Representative is required for this position.
Is experience in a multicultural environment preferred?
Yes, experience in a multinational/multicultural company is preferred for this position.
What percentage of travel is expected for this role?
The position requires 50-60% travel or as required.
What types of challenges may be faced in this role?
Challenges may include working across different time zones and cultures, managing time effectively to meet monthly deadlines, and navigating varied ERP systems within the European Division.
Is knowledge of English a requirement?
Yes, good knowledge of English is required for this position.
Will I be managing other staff members in this role?
Yes, the role may include serving as a lead to medium level technical service representatives or other staff, which involves prioritizing and assigning work.
Can I submit my application through a recruitment agency?
No, Sherwin-Williams is unable to accept CVs or applications from recruitment agencies.
What is the company's stance on equal opportunity employment?
Sherwin-Williams is an equal opportunity employer and will not discriminate against applicants based on race, color, religion, gender, sexual orientation, disability, age, or any other protected characteristic prohibited by law.