FAQs
What is the primary responsibility of a Senior Technical Success Engineer at Splunk?
The primary responsibility of a Senior Technical Success Engineer at Splunk is to ensure the technical health of customers by providing guidance on best practices for Splunk Cloud and Enterprise deployments, offering product support, assisting with customer adoption, and handling critical issues.
What educational qualifications are preferred for this position?
While a BA/BS technical degree is a nice-to-have qualification, it is not strictly required for the role. Candidates should focus more on experience and skills relevant to technical support and customer relationships.
What is the required security clearance for this position?
This position requires a TS/SCI CI or Full Scope Poly security clearance.
How many years of experience are required for applicants?
Applicants need to have 5+ years of experience in technical support, professional services, systems administration/engineering, or related fields, as well as 5+ years of experience building customer relationships and handling enterprise accounts.
What kind of travel may be required for this job?
The role may require travel up to 30%.
What certification must be achieved within six months of starting the position?
The Splunk Architect Certification must be achieved within six months of starting the position.
Are strong communication skills necessary for this job?
Yes, strong verbal and written communication skills are essential for explaining technical concepts to non-technical audiences, including individual contributors and senior leaders.
Is familiarity with Splunk-related products a requirement for this role?
Yes, familiarity with all Splunk-related products is a must-have qualification for this position.
What are some nice-to-have qualifications that can enhance a candidate's application?
Nice-to-have qualifications include knowledge of the software development process and technical environments, a solid understanding of the Splunk Core Platform, and additional industry certifications from AWS, Google, and Azure.
How does Splunk approach diversity and inclusion within its hiring practices?
Splunk is committed to creating a culture of belonging and prioritizes diversity, equity, inclusion, and belonging. They provide equal employment opportunities without regard to various characteristics, including race, gender, age, and more, ensuring all qualified applicants are considered.