FAQs
What is the primary role of a Service Administrator?
The primary role of a Service Administrator is to serve as the first point of contact with customers to promote quality customer service and assist with increasing business within the branch location.
What competencies are important for this position?
Important competencies for this position include financial acumen, effective communication, customer focus, conflict management, diagnostics application, electronic service tool application, service documentation, technical escalation, understanding the warranty process, and valuing differences.
What qualifications are required for the Service Administrator role?
A high school diploma or certificate of completion of secondary education or equivalent experience is required, along with significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
Is there any licensing required for this position?
Yes, this position may require licensing for compliance with export controls or sanctions regulations.
What types of customer interactions does a Service Administrator handle?
A Service Administrator handles customer interactions both over the phone and in-person at the branch, building positive relationships and assessing customer needs.
What are the primary responsibilities of a Service Administrator?
Primary responsibilities include creating basic work orders, providing status updates to customers, documenting troubleshooting results, and escalating technical issues as necessary.
Is prior experience in a similar role necessary?
Yes, significant relevant work experience or specialized skills are required for this role.
What type of work environment does this role require?
The Service Administrator role is primarily an on-site position, performed in an office setting.
Does Cummins Inc. offer a relocation package for this position?
Yes, there is a relocation package offered for this position.
How does the Service Administrator contribute to customer satisfaction?
The Service Administrator contributes to customer satisfaction by building strong relationships, delivering customer-centric solutions, and providing timely updates and appropriate responses to customer inquiries.