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Service Advisor

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Inchcape

29d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Melbourne

AI generated summary

  • You need automotive knowledge, strong communication skills, exceptional customer service, multitasking ability, attention to detail, problem-solving skills, and computer proficiency for records.
  • You will greet customers, conduct vehicle assessments, recommend repairs, explain services, manage appointments, ensure accurate billing, and maintain high customer satisfaction.

Requirements

  • Automotive knowledge, Aftersales and a passion for cars.
  • Strong interpersonal and communication skills.
  • Exceptional customer service abilities.
  • Ability to multitask in a fast-paced environment.
  • Attention to detail and problem-solving skills.
  • Computer proficiency for record-keeping and invoicing.

Responsibilities

  • Greeting and assisting customers promptly and professionally.
  • Conducting vehicle assessments and diagnosing issues.
  • Recommending necessary repairs and maintenance.
  • Explaining service recommendations in a clear and understandable manner.
  • Coordinating service appointments and managing work orders.
  • Ensuring accurate billing and payment processing.
  • Maintaining a high level of customer satisfaction and loyalty.

FAQs

What is the primary role of a Service Advisor at Subaru?

The primary role of a Service Advisor is to be the face of the service department, providing essential guidance and support to customers, conducting vehicle assessments, recommending repairs and maintenance, coordinating service appointments, and ensuring customer satisfaction.

What qualifications or skills are necessary for this position?

Candidates should possess automotive knowledge, strong interpersonal and communication skills, exceptional customer service abilities, multitasking capability in a fast-paced environment, attention to detail, problem-solving skills, and computer proficiency for record-keeping and invoicing.

What kind of work environment can I expect as a Service Advisor?

You can expect a supportive team environment that fosters a positive and collaborative culture, focusing on delivering an incredible customer experience.

What benefits are offered to employees in this role?

Employees have access to an employee benefits program, including a company car rental program, discounts on vehicle purchases and services, free annual flu vaccinations, a corporate health care plan with Bupa, financial services support, and a comprehensive employee wellbeing program.

Are there opportunities for career development?

Yes, there are career and development opportunities within the company, allowing employees to drive their own professional growth and direction.

How do I apply for the Service Advisor position?

To apply for the Service Advisor position, you should submit your application through the company's job portal or website, ensuring you highlight your relevant skills and experience.

Will I receive recognition for my contributions in this role?

Yes, the company emphasizes recognition and rewards for individual and team accomplishments, appreciating contributions made by employees.

What brands does Subaru represent under Inchcape Automotive Retail?

Subaru is part of Inchcape Automotive Retail, which represents nine brands, including Subaru, Peugeot, and Citroën.

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Inchcape

Automotive
Industry
10,001+
Employees

Mission & Purpose

Inchcape is the world's leading independent automotive distribution partner. We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK.