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Service Delivery Expert: Billing

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DHL

26d ago

  • Job
    Full-time
    Junior Level
  • Logistics
  • Johannesburg

AI generated summary

  • You need Matric, 2 years in a similar role, strong relationship skills, attention to detail, team leadership, customer focus, and proficiency in English. Degree preferred.
  • You will manage billing processes, resolve inquiries, ensure timely invoicing, report on unbilled revenue, and maintain relationships with customers and internal teams.

Requirements

  • Essential: Matric
  • Desirable: Degree or equivalent
  • Minimum of 2 years of experience in a similar role.
  • Demonstrated ability to represent the company professionally.
  • Strong relationship management skills with key players.
  • Proficiency in language skills and aptitude.
  • Ability to perform duties and responsibilities with minimal supervision.
  • Team player with strong attention to detail.
  • High drive to meet strict deadlines.
  • Proven team leadership and development skills.
  • Strong customer focus and problem-solving abilities.
  • Ability to support and adapt to change.
  • Proficiency in English, both verbal and written.

Responsibilities

  • Reviewing, processing, and uploading of Billings into Oracle Cloud.
  • Communication with internal finance team on invoices completed or not completed and thereafter resolution of queries on incomplete billing.
  • Full administration of the billing process at month-end to ensure we meet the WD2 Billing deadline for respective countries.
  • All billings are captured timeously.
  • Assist in ensuring that all valid transactions are accurately recorded and invoiced timeously.
  • Billing process exception in line with Uploading of credit notes and approval requests.
  • Weekly and monthly face to face meetings with customer on billing query resolution based on escalation.
  • Managing Supplier Financing via the Supplier Financing Portal.
  • Completion of Unbilled reports monthly and follow upon with respective accountants on pending unbilled revenue.
  • Weekly download of Power Bi report and analysis of ageing items and follow up with respective customers.
  • Administration of monthly customer shortfall report and thereafter consulting with respective customers on payment.
  • Monthly Icon review including collating of supporting documents for compliance and local and external audit review.
  • Completion, review, and submission of Bad debt reports to business.
  • Ahoc credit reports to be downloaded for new customers, review of customers and BCA analysis.
  • Yearly credit limit review and update of all customers.
  • Monthly Intercompany billing and reconciliation of balance sheet recon account for recharges.
  • Supporting legal team and business with resolution of customer accounts that are under review.
  • Remittance follow up and assisting Accenture team with payment confirmations.
  • Monthly Crest balancing of Inter-Companies.
  • Assisting Accenture and the Hub on escalated customers with outstanding payments.
  • Ensuring that Statements are sent out timeously by the Accenture team and managing site sensitive customers.
  • Credit notes and queries cleared timeously.
  • Loading Customers in Apex and follow up with the MDM team to ensure Customer details are captured correctly and on time in Oracle Cloud.
  • Maintain the relationship between Accenture, the Hub, business, and the Customers.
  • Preparing various monthly and yearly reporting needed for business.
  • Support internal and external audits for Country.
  • Weekly conference calls with outsourced party on performance and KPIs.
  • Responsible for the follow up of agreed KPIs.
  • Help in ensuring that all system and process documentation is up to date on SSC level.
  • Consistently clarify service requirements and obtain relevant inputs.
  • Support Integration and optimization with other process Towers and areas of the business.
  • Perform internal controls and ensure that all change initiatives adhere to company quality standards.
  • Special Handling processes to support business for most optimized process flow.
  • Contribute to projects as active project member.
  • Responsible for one oracle modules.
  • Motivation of and role model for all indirect staff (Accenture/Hub).
  • Efficient Customer Relationship, respecting cultural environment and history.
  • Operational Context.
  • Systems Requirements.
  • Operational Documentation.
  • Customer Specific Procedures.
  • Quality Standards.

FAQs

What is the primary role of the Service Delivery Expert: Billing?

The primary role involves reviewing, processing, and uploading billings into Oracle Cloud, managing the billing process, resolving queries, and ensuring timely invoicing and documentation.

What qualifications are required for applicants?

Essential qualifications include a Matric certificate, while a degree or equivalent is desirable.

How much experience is required for this position?

A minimum of 2 years of experience in a similar role is required.

What are the main responsibilities of this position?

Responsibilities include managing the billing process, ensuring timely dispatch of invoices and customer statements, resolving billing queries, and preparing various monthly and yearly reports.

Is proficiency in languages required for this job?

Yes, proficiency in English, both verbal and written, is required.

Are there opportunities for career development in this role?

Yes, the position requires strong leadership skills and offers opportunities to contribute to projects and support team development.

What systems and tools will the Service Delivery Expert use?

The role involves using Oracle Cloud, Power Bi for report downloads and analysis, and managing the Supplier Financing Portal.

What key performance indicators (KPIs) will be monitored in this role?

KPIs include management of Days Sales Outstanding (DSO), timely collection and application of cash, on-time creation and dispatch of invoices, and efficient resolution of queries.

Is teamwork emphasized in this position?

Yes, the role requires strong teamwork skills and the ability to collaborate with internal and external stakeholders, including the Accenture team and customers.

Will the role involve customer interaction?

Yes, the role entails face-to-face meetings with customers regarding billing query resolution and maintaining customer relationships.

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DHL

Transportation
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”. DHL is part of Deutsche Post DHL Group.