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Service Delivery Specialist - Mandatory German speaking

H

H&M

1mo ago

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Business, Operations & Strategy
  • Hamburg

Requirements

  • To be successful in this role, you need the ability to deal confidently with challenging situations and solve problems. You enjoy working in an environment where anything is possible and are able to make directional decisions and take ownership. You are an open and curious person and can work with different colleagues and your team across the company to achieve common goals.
  • What you need to succeed:
  • 4+ years of experience in IT services/operations and in delivering services with ITIL principle.
  • Project- & Stakeholder Management.
  • Agile Methodology (e.g., SAFe, Scrum, Kanban) and problem-solving mindset.
  • Experience in Change Management, Organizational Transformation & Compliance with local regulations
  • Service Delivery & Service Level Management.
  • Documenting test plans, test cases and test execution.
  • Very good English skills (C1) and excellent German skills (C2).

Responsibilities

  • Responsibility for following and implementing Support Services’ vision, guiding principles and ways of working (ITSM processes, tools, KPIs, roadmap, etc.).
  • Assess service needs and support realization of service roadmap.
  • Oversee and improve procedures for service processes/workflows, act as local point of contact and provide management of local stakeholders.
  • Monitor and review service deliveries and drive related continuous improvement initiatives.
  • Act as local point of contact and provide management of local stakeholders.
  • Manage and support delivery of vendors and globally procured contracts (suppliers, MTPs, locally procured software etc.) where needed.

FAQs

What is the role of a Service Delivery Specialist at H&M?

The Service Delivery Specialist is responsible for ensuring effective and cost-efficient service delivery and support for H&M Support Services, overseeing service processes, improving workflows, managing local stakeholders, and driving continuous improvement initiatives.

What are the key responsibilities of the Service Delivery Specialist?

Key responsibilities include implementing Support Services’ vision and principles, assessing service needs, improving service procedures, monitoring service deliveries, managing vendors and contracts, and acting as a local point of contact for stakeholders.

What qualifications are required for this position?

Candidates should have 4+ years of experience in IT services/operations, knowledge of ITIL principles, project and stakeholder management skills, familiarity with Agile methodologies, experience in Change Management, and excellent language skills in English (C1) and German (C2).

What type of work environment does this position involve?

The role involves working in a dynamic environment where employees can confidently deal with challenges, make directional decisions, and collaborate with various teams across the company to achieve common goals.

Are there any specific methodologies that are preferred for this role?

Yes, familiarity with Agile methodologies such as SAFe, Scrum, and Kanban is preferred, alongside a problem-solving mindset.

Is this position remote-friendly?

Yes, this is a full-time position based in Germany, and remote work is possible within Germany.

What are the benefits offered to employees in this role?

Employees receive attractive benefits including a staff discount card usable across all H&M Group brands, inclusion in the H&M Incentive Program, and various competitive perks and benefits specific to local markets.

How should applicants submit their application?

Applicants should submit their application through Smart Recruiters, as due to data policies, applications cannot be accepted through other means.

What is H&M's stance on inclusion and diversity?

H&M is committed to creating and maintaining inclusive, diverse, and equitable workplaces. The recruitment process takes all dimensions of diversity into consideration to ensure a fair and equal process.

When is the application deadline for this position?

The latest application deadline is August 25, 2024.

H&M

Fashion & Arts
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.