FAQs
What is the role of a Service Delivery Specialist at H&M?
The Service Delivery Specialist is responsible for ensuring effective and cost-efficient service delivery and support for H&M Support Services, overseeing service processes, improving workflows, managing local stakeholders, and driving continuous improvement initiatives.
What are the key responsibilities of the Service Delivery Specialist?
Key responsibilities include implementing Support Services’ vision and principles, assessing service needs, improving service procedures, monitoring service deliveries, managing vendors and contracts, and acting as a local point of contact for stakeholders.
What qualifications are required for this position?
Candidates should have 4+ years of experience in IT services/operations, knowledge of ITIL principles, project and stakeholder management skills, familiarity with Agile methodologies, experience in Change Management, and excellent language skills in English (C1) and German (C2).
What type of work environment does this position involve?
The role involves working in a dynamic environment where employees can confidently deal with challenges, make directional decisions, and collaborate with various teams across the company to achieve common goals.
Are there any specific methodologies that are preferred for this role?
Yes, familiarity with Agile methodologies such as SAFe, Scrum, and Kanban is preferred, alongside a problem-solving mindset.
Is this position remote-friendly?
Yes, this is a full-time position based in Germany, and remote work is possible within Germany.
What are the benefits offered to employees in this role?
Employees receive attractive benefits including a staff discount card usable across all H&M Group brands, inclusion in the H&M Incentive Program, and various competitive perks and benefits specific to local markets.
How should applicants submit their application?
Applicants should submit their application through Smart Recruiters, as due to data policies, applications cannot be accepted through other means.
What is H&M's stance on inclusion and diversity?
H&M is committed to creating and maintaining inclusive, diverse, and equitable workplaces. The recruitment process takes all dimensions of diversity into consideration to ensure a fair and equal process.
When is the application deadline for this position?
The latest application deadline is August 25, 2024.