You need a technical background, experience in a data center environment, affinity with technology, knowledge of IT infrastructure, networking, TCP/IP, server operating systems, and the ability to undergo high-level security clearance.

You will monitor ticketing queues, troubleshoot cabling issues, supervise customer implementations, handle remote hands requests, perform technical work, receive goods, monitor systems, issue work permits, provide facility support, conduct visual inspections, and supervise suppliers.

IT & Cybersecurity

Data

Germany

Frankfurt

Large

Iron Mountain is a leading information management company that specializes in secure storage and data protection solutions. Their ultimate mission is to help businesses and organisations manage and protect their critical information assets, including physical records, digital data, and sensitive documents. With a focus on security and compliance, Iron Mountain offers secure storage facilities, data backup and recovery services, and information governance solutions to safeguard valuable information from loss, theft, or unauthorised access. Their purpose is to empower clients with reliable and efficient information management solutions, enabling them to focus on their core business and confidently navigate the challenges of the digital age while adhering to regulatory requirements.

Consulting

Iron Mountain

We protect and manage physical and digital assets from creation to disposition so you can transform your business.

<ul><li>The Service Delivery Technician provides physical support of data centre equipment in a critical environment. This role has a high level of engagement with our customers, employees, and vendors at all levels and will perform requested installations and troubleshoot tasks.</li><li>IMDC is looking for team members who are open to learning and growing in a fast-paced and evolving environment. High-energy, organized, a strong sense of urgency and dedication to your team, our customers, and IMDC’s vision is required to be a success in this role. This is a&nbsp;full-time&nbsp;shift position.</li></ul>Responsibilities:<ul><li>Monitoring various ticketing queues and follow-up of tickets;</li><li>Construction, labelling and recording of cabling and cross connects;</li><li>Troubleshooting of cabling issues;</li><li>Supervising customer implementations and deliverables;</li><li>Handle&nbsp;remote&nbsp;hands customer requests;</li><li>Perform basic technical work (electrical, mechanical, civil);</li><li>Receiving and registration of incoming goods;</li><li>Monitoring of the Building Management System;</li><li>Coordinate and issue work permits;</li><li>Handling 1st line support of facility installations;</li><li>Making visual inspection rounds and follow-up on findings;</li><li>Supervise supplier activities;</li></ul>Key Skills, Requirements and Competencies:<ul><li>A technical background;</li><li>Experience in a data centre environment within a similar role</li><li>Affinity with technology and the Internet;</li><li>Knowledge in the field of IT infrastructure and cabling standards;</li><li>Knowledge of IT equipment (servers / switches / firewalls / etc.);</li><li>Knowledge of Networking and TCP / IP;</li><li>Knowledge of Server Operating Systems (Windows / Linux) is a plus;</li><li>Familiarity with work processes and standards ISO and BS standards is a plus;</li><li>Undergo high level security clearance (SC)</li></ul>

The Service Delivery Technician provides physical support of data centre equipment in a critical environment. This role has a high level of engagement with our customers, employees, and vendors at all levels and will perform requested installations and troubleshoot tasks.IMDC is looking for team members who are open to learning and growing in a fast-paced and evolving environment. High-energy, organized, a strong sense of urgency and dedication to your team, our customers, and IMDC’s vision is required to be a success in this role. This is a full-time shift position.Responsibilities:Monitoring various ticketing queues and follow-up of tickets;Construction, labelling and recording of cabling and cross connects;Troubleshooting of cabling issues;Supervising customer implementations and deliverables;Handle remote hands customer requests;Perform basic technical work (electrical, mechanical, civil);Receiving and registration of incoming goods;Monitoring of the Building Management System;Coordinate and issue work permits;Handling 1st line support of facility installations;Making visual inspection rounds and follow-up on findings;Supervise supplier activities;Key Skills, Requirements and Competencies:A technical background;Experience in a data centre environment within a similar roleAffinity with technology and the Internet;Knowledge in the field of IT infrastructure and cabling standards;Knowledge of IT equipment (servers / switches / firewalls / etc.);Knowledge of Networking and TCP / IP;Knowledge of Server Operating Systems (Windows / Linux) is a plus;Familiarity with work processes and standards ISO and BS standards is a plus;Undergo high level security clearance (SC)

Service Delivery Technician, Data Center

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Iron Mountain

Mission & Purpose