Logo of Huzzle

Home

Matches

Explore

Manage

Find 51,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Service Design & Transition Lead

image

Currys plc

2mo ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • London

AI generated summary

  • You must have IT Service Management expertise, experience in Agile and DevOps, strong relationship management skills, knowledge of cloud services, proficiency in ServiceNow and Jira, plus ITIL and project management certifications.
  • You will design service transition plans, manage stakeholder relationships, ensure compliance with observability standards, oversee training, and coordinate go-live support while fostering collaboration.

Requirements

  • • Strong background in IT Service Management, including comprehensive knowledge of various service management processes and operational modalities, ensuring operational effectiveness and strategic alignment.
  • • Demonstrated experience in leading service design and transition within Agile frameworks and integrating services into a DevOps operating model, highlighting adaptability and innovation.
  • • Skilled in managing relationships with diverse stakeholders and multiple vendors, fostering a collaborative environment and cultivating strategic partnerships for mutual success
  • • Ability to oversee a diverse project portfolio
  • • Well-versed in key technologies, particularly cloud services and DevOps practices, along with proficiency in essential tools like ServiceNow, SharePoint, Excel, and Jira
  • • Excellent communication skills paired with the ability to produce and articulate high-quality service design and transition documentation, ensuring clarity and alignment across teams
  • • Committed to exceptional customer service, demonstrating a proactive approach to exceeding customer expectations while driving results and operational excellence.
  • • Innovative problem-solver with a pragmatic approach
  • • ITILv4 Foundation
  • • ITILv3 qualification in Service Strategy, Service Design or Service Transition
  • • Project Management qualifications an advantage

Responsibilities

  • Service Design and Transition Planning: Develop and implement a Service Design and Transition Plan aligned with strategic objectives and Project Delivery Plans, ensuring service readiness and effective transition outcomes
  • Craft and confirm effective support models that precisely delineate and manage a multi-partner and platform technology ecosystem
  • Ensure that solutions comply with observability standards, facilitating prompt and proactive/predictive reactions to possible service outages and performance degradation
  • Manage relationships with internal, client, and senior stakeholders, ensuring clear communication and alignment with business requirements and project goals
  • Oversee the integration of Non-Functional Requirements from inception, manage the transition of Run Costs to budget holders, and ensure operational sustainability beyond project lifecycles
  • Equip operational teams with necessary service training and runbooks, and produce high-quality service design, transition documents, and a comprehensive Supplier Handbook
  • Cross-Functional Collaboration Foster a collaborative culture
  • Coordinate Early Life Support, ensuring critical go-live support
  • Make key decisions on service design and transition strategies

FAQs

What is the location for the Service Design & Transition Lead position?

The position is located in Waterloo and is offered in a hybrid working format.

What is the duration of the contract for this role?

The role is a 12-month fixed-term contract.

What are the main responsibilities of the Service Design & Transition Lead?

The main responsibilities include developing and implementing a Service Design and Transition Plan, managing stakeholder relationships, overseeing operational and financial aspects, and supporting the wider team.

What qualifications are required for this role?

Candidates should have experience in IT Service Management, knowledge of service design and transition within Agile frameworks, strong relationship management skills, familiarity with cloud services and DevOps practices, as well as ITILv4 Foundation and ITILv3 qualifications in Service Strategy, Service Design, or Service Transition.

Is experience with project management beneficial for this position?

Yes, project management qualifications are considered an advantage for this role.

What tools and technologies should candidates be familiar with?

Candidates should be well-versed in tools like ServiceNow, SharePoint, Excel, and Jira, and have a strong understanding of cloud services and DevOps practices.

What kind of training and development opportunities does Currys offer?

Currys provides ongoing training and skills development opportunities to help employees shape their careers.

What benefits are included with this role?

Benefits include a company pension, life assurance, and private medical insurance.

How does Currys approach inclusion and diversity?

Currys is committed to making inclusion and diversity a core part of their operations, ensuring fair opportunities for all candidates during the application process.

Who can I contact for assistance with my application?

You can email careers@currys.co.uk for assistance with your application.

image

Currys plc

We are Currys. One team with one shared passion: helping everyone enjoy amazing technology.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1884
Founded Year

Mission & Purpose

As one of the UK’s best-known retailers in tech, we go the extra mile for our customers – online, in-store and in their homes. But we don’t just sell amazing tech. We deliver it, install it, support it and fix it, too. Most important of all, we bring a human touch to tech to make the magic happen for every customer. We’re proud of the service we deliver across the many different teams that make up our business. And that’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins together. Ultimately, help is at the heart of our business. Helping everyone enjoy amazing technology. And helping our colleagues find new ways to make the most of their talents, to realise their ambitions as well as ours.