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Service Designer (12-Month FTC)

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Lloyds Banking Group

8d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Design
  • London
  • Quick Apply
    5d left

AI generated summary

  • You should be motivated, innovative, resilient under pressure, and skilled in relationship building and communication for diverse audiences, with a background in research and design thinking.
  • You will define experience strategies, collaborate on customer insights, create journeys, facilitate workshops, engage stakeholders, and measure performance metrics for service design.

Requirements

  • Motivation & Innovation: Highly motivated, proactive, and driven approach to achieving individual and collective goals. Ability to foster an environment that encourages innovation and continuous improvement.
  • Relationship Building: Strong skills in building relationships and an innovative approach to problem-solving. Credible when dealing with senior audiences, with the confidence to provide a healthy challenge where appropriate.
  • Resilience: Calmness and resilience under pressure. Ability to proactively identify new or potential risks and respond to emerging priorities.
  • Communication: Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical, and non-technical audiences. Experience in research and design thinking methods.

Responsibilities

  • Experience Strategy and Vision: Support the Team Design Lead in defining the end-to-end experience strategy for your area. Ensure it aligns with platform goals and customer needs. Stay updated on technology and competitor trends. Innovate new customer experiences.
  • Design Methodology: Work within our design methodology and risk controls to ensure a consistent approach to design delivery. Use storytelling techniques to explain your design approach to key stakeholders.
  • Customer Understanding: Collaborate with your design researcher (and design analyst if available) to ensure a full understanding of customer needs, behaviours, and pain points. Use these insights to define key design themes, challenges, and opportunities.
  • Create Customer Journeys & Blueprints: Illustrate the interactions between customers and the service across various touchpoints to identify potential issues impacting the customer experience and opportunities for improvement.
  • Facilitate Collaboration: Use a range of workshop techniques to support your design team and stakeholders in having productive conversations. Help your Team Design Lead keep those conversations moving over time.
  • Stakeholder Engagement: Work closely with product owners, collaborate with design teams, and engage other relevant stakeholders to ensure your final designs align with business objectives and customer needs.
  • Measurement & Evaluation: Identify the right metrics to evaluate the performance of our experiences. Work with stakeholders to track, assess, and contextualise performance.

FAQs

What is the job title for this position?

The job title is Service Designer (12-Month FTC).

What is the salary range for this role?

The salary range is £68,202 - £75,780.

What is the duration of the contract?

The position is a 12-month fixed-term contract.

Where is this position located?

The position is located in London.

What is the working pattern for this role?

The working pattern is hybrid, requiring at least two days per week in the office.

What are the main responsibilities of a Service Designer?

The main responsibilities include defining experience strategies, collaborating with stakeholders, creating customer journeys, and evaluating performance metrics.

What skills are required for this position?

Required skills include motivation and innovation, relationship building, resilience, and strong communication.

What kinds of benefits are offered for this role?

Benefits include a generous pension contribution, discretionary annual performance-related bonus, share schemes, flexible lifestyle benefits, and 30 days’ holiday plus bank holidays.

How does the company approach diversity and inclusion?

The company is committed to building an inclusive organization that celebrates diversity and is focused on creating a workforce that reflects the communities it serves.

Are there opportunities for career growth in this position?

Yes, there are many opportunities for learning, growth, and development within the Group.

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Lloyds Banking Group

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.