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Service Designer

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UCL

Yesterday

  • Job
    Full-time
    Senior Level
  • Design
    Business, Operations & Strategy
  • London
  • 11d left

AI generated summary

  • You need proven service design experience, strong leadership and change management skills, excellent communication and stakeholder engagement abilities, and the capability to manage multiple complex projects.
  • You will conduct user research, design service journeys, collaborate with teams, lead projects, develop metrics, and advise stakeholders on service design best practices.

Requirements

  • Proven experience in developing and launching services using a recognised service design methodology.
  • Strong leadership and transformation/change management skills.
  • Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.
  • Highly organised and capable of managing multiple projects with varying complexities.

Responsibilities

  • Conduct user research to understand needs, behaviours, and pain points of UCL's diverse user base.
  • Design end-to-end service journeys that are accessible, inclusive, and efficient.
  • Collaborate with cross-functional teams to implement service improvements and ensure alignment with organisational goals.
  • Lead service design planning and project activities for priority strategic change initiatives.
  • Develop metrics and reporting to monitor the impact and value of service design.
  • Act as a trusted advisor to senior stakeholders, providing guidance and support on service design best practices.

FAQs

What is the salary range for the Service Designer position?

The salary range for the Service Designer position is £52,762 to £62,035.

What type of contract is being offered for this role?

A permanent contract is being offered for this role.

When is the closing date for applications?

The closing date for applications is 28-Mar-2025.

What are the working patterns for this position?

The working pattern is full-time with a hybrid working option.

Is this position available for secondment?

Yes, this position is available for secondment.

What is the primary focus of the Service Designer role?

The primary focus of the Service Designer role is to design and enhance user-centric services that align with UCL’s strategic priorities.

What kind of experience is required for this role?

Proven experience in developing and launching services using a recognised service design methodology is required.

Are there opportunities for personal growth within the role?

Yes, there are opportunities for personal growth, and the environment supports the development of your skills and ideas.

What commitments does UCL have towards equity, diversity, and inclusion?

UCL is committed to creating an environment where everyone is encouraged to give their best, valuing unique experiences, perspectives, and skills as vital assets.

What benefits are offered with this position?

Benefits include 41 days of holiday, a defined benefit pension scheme, cycle to work scheme, on-site nursery, and enhanced parental leave, among others.

Do applicants need to have the legal right to work in the UK?

Yes, applicants must possess the legal right to work in the UK as the role does not support visa applications.

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UCL

Education
Industry
10,001+
Employees
1826
Founded Year

Mission & Purpose

UCL is London’s leading multidisciplinary university, with a community of approximately 50,000 students and staff. Founded in 1826 in the heart of London, UCL was the first university in England to welcome students of any religion, and the first to welcome women on equal terms with men. We are a research-intensive university and a member of the UK’s Russell Group. We are a diverse community with staff from across the world, and are the only university to hold both a Silver Athena SWAN award and a Race Equality Charter Bronze Award. Join us to transform how the world is understood, how knowledge is created and shared and the way that global problems are solved.