FAQs
What is the primary role of a Service Desk Analyst?
The primary role of a Service Desk Analyst is to provide prompt and courteous customer support by responding professionally to requests for IT technical assistance via phone, chat, or self-service ticketing tool.
Where is the location for the Service Desk Analyst position?
The location for the Service Desk Analyst position is in Manila, Philippines.
What are the key responsibilities of a Service Desk Analyst?
Key responsibilities include analyzing, resolving, and documenting problems related to IT infrastructure and core applications, logging and triaging incidents and service requests, providing strong customer service, and working in a dynamic service desk environment.
What qualifications are required for this position?
A minimum of one to two years of IT experience or equivalent, strong customer service focus, exceptional written and verbal communication skills, well-developed problem-solving and troubleshooting skills, and a strong knowledge of diverse hardware, software, and operating systems are required.
Is experience with Oracle EBS preferred for this position?
Yes, preference will be given to candidates who have related experience with Oracle EBS.
Will the Service Desk Analyst be required to work night shifts?
Yes, willingness to work the night shift is required for this position.
Is knowledge of active directory and ITIL processes important for this role?
Yes, a working knowledge of active directory and ITIL processes will be key to your success in this role.
How important is customer service in this job?
A strong customer service focus is essential for the Service Desk Analyst position, as responding to requests efficiently and courteously is a primary function of the role.