FAQs
Do we support remote work?
Yes, we support remote work but in a hybrid format.
What are the working hours for this position?
The working hours for this position are from 3 PM to 12 AM local India time.
Is a Bachelor's degree required for this position?
A Bachelor's degree in Computer Science or a related technical field is preferred, but equivalent experience may also be considered.
What type of certifications are preferred for this role?
Microsoft certification is preferred for this role.
What experience is required for this position?
Typically, 2-5 years of related experience is required.
Will the technician need to participate in an on-call schedule?
Yes, participation in an on-call schedule is required as needed.
What types of technical problems will the Service Desk Technician handle?
The technician will handle desktop, laptop, and software issues as well as provide support for common IT infrastructure platforms.
Is experience with McAfee Endpoint Encryption necessary?
Experience administering McAfee Endpoint Encryption is preferred but not necessarily required.
What communication skills are important for this role?
Strong written and oral communication skills, as well as significant customer service skills, are essential for this role.
Will the technician work with a specific time-zone?
Yes, the technician will work closely with operational groups across time zones, specifically in India and the US.
Is there a requirement for creating documentation in this role?
Yes, the technician must be able to create clear and detailed technical documentation.
What qualities is Experian looking for in an applicant?
Experian is looking for individuals with strong analytical and problem-solving skills, flexibility to work with different technical skill levels, and the ability to thrive in a dynamic environment.
Is experience in a call center environment desired?
Yes, analytic skills in a call center environment are desired.
What is the company's stance on diversity and inclusion?
Experian is committed to being an Equal Opportunity and Affirmative Action employer, celebrating diversity and fostering an inclusive workplace.