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Service Engineer

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Siemens

3mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Engineering
    IT & Cybersecurity
  • Kolkata

AI generated summary

  • You must have 8-10 years in Medium Voltage GIS, strong communication and team skills, remote support experience, a results-oriented approach, EHS understanding, and knowledge of SLD and numerical relays.
  • You will install, test, and maintain GIS products, manage service partners, provide technical support, resolve issues, and prepare reports while prioritizing EHS aspects and customer satisfaction.

Requirements

  • Must have 8-10 years of relevant experience in the field of Medium Voltage Gas Insulated Switchgear (Primary GIS 8DA/B, Sec GIS 8DJH ST, 8FB20, 8DJH 36, Nx Plus C) with a strong understanding of the associated technologies and applications.
  • Proven experience in the installation, Testing servicing, preventive maintenance, Trouble shooting, Commissioning and handling of GIS products, ensuring systems are up-to-date and functioning optimally.
  • Exceptional verbal and written communication skills are required to effectively communicate with customers, ensuring clarity and understanding of technical issues and solutions.
  • Experience in managing service partners, including the ability to provide remote technical support to partner engineers, ensuring they have the necessary guidance and information to perform their tasks effectively.
  • Strong team handling skills are essential, as the role requires daily interaction with partner engineers to coordinate activities, share knowledge, and ensure smooth operations.
  • Proven track record in generating Joint Measurement Reports (JMR), documenting and analyzing performance metrics, and achieving/completing assigned targets, demonstrating a results-oriented approach.
  • Ability to provide on-site support for escalated calls, quickly assessing and resolving issues within the stipulated time frame to ensure customer satisfaction and minimize downtime.
  • Understanding and following up the laid down EHS aspects, EHS responsibilities shall have topmost priority.
  • Candidate must be Conversent with engineer aspects of MV GIS e.g. SLD, Scheme understanding, ability to modify the schemes based upon customer requirement. Knowledge on numerical relays are essential. Programing aspects of the Relays shall be an added advantage.
  • Should possess experience of preparing site reports, Switchgear Testing reports and MoM , Preparing Projects MIS and focus on customer first culture.

Responsibilities

  • Proven experience in the installation, Testing servicing, preventive maintenance, Trouble shooting, Commissioning and handling of GIS products, ensuring systems are up-to-date and functioning optimally.
  • Exceptional verbal and written communication skills are required to effectively communicate with customers, ensuring clarity and understanding of technical issues and solutions.
  • Experience in managing service partners, including the ability to provide remote technical support to partner engineers, ensuring they have the necessary guidance and information to perform their tasks effectively.
  • Strong team handling skills are essential, as the role requires daily interaction with partner engineers to coordinate activities, share knowledge, and ensure smooth operations.
  • Proven track record in generating Joint Measurement Reports (JMR), documenting and analyzing performance metrics, and achieving/completing assigned targets, demonstrating a results-oriented approach.
  • Ability to provide on-site support for escalated calls, quickly assessing and resolving issues within the stipulated time frame to ensure customer satisfaction and minimize downtime.
  • Understanding and following up the laid down EHS aspects, EHS responsibilities shall have topmost priority.
  • Candidate must be Conversent with engineer aspects of MV GIS e.g. SLD, Scheme understanding, ability to modify the schemes based upon customer requirement. Knowledge on numerical relays are essential. Programing aspects of the Relays shall be an added advantage.
  • Should possess experience of preparing site reports, Switchgear Testing reports and MoM , Preparing Projects MIS and focus on customer first culture.

FAQs

What is the minimum experience required for this Service Engineer position?

The candidate must have 8-10 years of relevant experience in the field of Medium Voltage Gas Insulated Switchgear (GIS).

What technical expertise should a candidate possess?

The candidate should have a strong understanding of Medium Voltage Gas Insulated Switchgear, associated technologies, and applications, including knowledge of numerical relays and programming aspects.

What are the primary responsibilities of the Service Engineer?

Responsibilities include installation, testing, servicing, preventive maintenance, troubleshooting, commissioning of GIS products, on-site support, and managing service partners.

Are communication skills important for this role?

Yes, exceptional verbal and written communication skills are required to effectively communicate with customers and ensure clarity on technical issues and solutions.

Will the Service Engineer be required to manage service partners?

Yes, experience in managing service partners is essential, including providing technical support to partner engineers.

What kind of reports will the Service Engineer need to prepare?

The candidate will need to prepare site reports, Switchgear Testing reports, Minutes of Meeting (MoM), and Projects Management Information System (MIS) reports.

Is experience with Joint Measurement Reports (JMR) necessary?

Yes, a proven track record in generating Joint Measurement Reports and documenting performance metrics is required.

What is the importance of EHS (Environment, Health, and Safety) in this role?

Understanding and following up on EHS aspects is essential, and it should be the candidate's topmost priority.

Will the Service Engineer need to work closely with a team?

Yes, strong team handling skills are necessary as the role involves daily interaction with partner engineers to coordinate activities and ensure smooth operations.

Is there a focus on customer satisfaction in this position?

Yes, the candidate must provide on-site support for escalated calls, ensuring timely resolution of issues to maintain customer satisfaction and minimize downtime.

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Siemens

Technology to transform the everyday.

Technology
Industry
10,001+
Employees
1847
Founded Year

Mission & Purpose

Siemens is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose adding real value for customers. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, helping them to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. In fiscal 2022, which ended on September 30, 2022, the Siemens Group generated revenue of €72.0 billion and net income of €4.4 billion. As of September 30, 2022, the company had around 311,000 employees worldwide.