FAQs
What is the primary focus of the Service Experience Manager role at eBay Motors?
The primary focus of the Service Experience Manager role is to drive the growth of the installation service experience for the Tire and Parts business in Germany, managing operational complexity and collaborating with various teams to improve service offerings.
How many years of experience are required for this position?
The position requires 5+ years of experience in online retail or B2B, preferably in Business & Industry categories like Tools, Professional Equipment, and Building Materials.
What languages do candidates need to be fluent in?
Candidates need to be fluent in both English and German.
Will there be travel required for this role?
Yes, some travel in Germany will be required for this position.
What kind of skills are important for the Service Experience Manager?
Important skills for the role include strong communication and presentation skills, excellent analytical thinking, the ability to influence strategy, and the ability to build rapport with stakeholders at all levels.
Who does the Service Experience Manager report to?
The Service Experience Manager reports to the Head of Tires & Parts Installation at eBay Motors.
What type of partnerships will the Service Experience Manager need to develop?
The Service Experience Manager will need to develop deep partnerships with eBay's service provider, installation networks, aftermarket brands, and independent workshops and chains, in addition to collaborating with internal teams.
What is the importance of the role in terms of metrics?
The role is responsible for owning key metrics and scorecard development, as well as communicating progress and growth opportunities to leadership.
What kind of working environment does eBay promote?
eBay promotes a working environment that values diversity, encourages unique perspectives, and fosters collaboration among passionate thinkers, innovators, and dreamers.
Is eBay an equal opportunity employer?
Yes, eBay is an equal opportunity employer and does not discriminate against applicants based on various legally protected statuses.