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Service Officer-BRANCH BANKING-Branch Banking

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Kotak Mahindra Bank

2mo ago

  • Job
    Full-time
    Entry Level
  • Mumbai
KRAs:

  • Cash Management – Cash/Non-cash transactional activities
    • Redress customer needs pertaining to cash, DDs, cheque deposits, general information.

Maintaining speed and accuracy of transactional processes.

    Sensation of the use of other business opportunities.

      • Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth

      Redress customer needs pertaining to cash, DDs, cheque deposits, general information.

      Speed and accuracy of transaction.

      Exploitation of other business opportunities sensed.

      Providing quality of experience that will ensure retention and positive word-of-mouth.


      EXPERIENCE, QUALIFICATIONS & QUALITITIES

      Experience of 1-2 years only. The experience should have been in the front-office of banks.

      Graduate.

      Well groomed and presentable.

      Bilingual proficiency: English and local language

      Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.

      Computer proficiency a must.


      AGE: 22-25 years


      OTHERS:

      Reporting to: Service Manager / Branch Manager (depending on size of branch)


      TARGET:

      ADFC, HDFC, Coo-op Banks, Thomas Cook, UAE Exchange

      THE ROLE (bold):

      REVENUE GENERATION, CUSTOMER ACQUISITION, CUSTOMER RETENTION , COST EFFICIENCY THROUGH PROCESS



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      Kotak Mahindra Bank

      Finance
      Industry
      10,001+
      Employees

      Mission & Purpose

      Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.