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Service Support Manager

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King's College Hospital NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You must manage reception staff, write and review protocols, and cover for the Service Delivery Manager. Work full-time, mainly at Camberwell, with flexible shifts.
  • You will manage Haven sites, resolve daily issues, oversee reception staff, represent management in meetings, and maintain relevant documentation while supporting senior management as needed.

Requirements

  • Full time Band 6 Service Support Manager
  • Predominately based at Camberwell site although regular cross site working is expected.
  • Working pattern is Monday to Friday (excluding bank holidays) 9am to 5pm shifts, with a 12 noon to 8pm shift (maximum once per week, typically once every two weeks).
  • Directly line manage the reception staff team which currently consists of 6 posts across the 3 Haven sites.
  • To write and review relevant Haven documents, such as protocols, standard operating procedures, guidance ensuring fitness for purpose, relevant involvement and input from staff and successful implementation and support to maintain the library of Haven documents in the agreed service electronic locations.
  • Cover for the Service Delivery Manager, Business Support in their absence, including in respect of line management of the Administrators and other admin staff not part of reception staff team.

Responsibilities

  • Responsible for the oversight and day to day efficient and effective management of the Haven sites coordinating and linking with all staff groups including clinical teams and key partners such as the Metropolitan Police.
  • Respond to daily problems and ensure that issues are swiftly resolved.
  • Working with the senior management and clinical teams to implement longer term solutions to issues raised where required.
  • To represent site management issues at all relevant internal and external meetings including the Havens Risk and Governance Committee, Havens Operational Group and sub-committees thereof including the Havens/Police/CPS partnership sub-committee.
  • Directly line manage the reception staff team which currently consists of 6 posts across the 3 Haven sites.
  • To write and review relevant Haven documents, such as protocols, standard operating procedures, guidance ensuring fitness for purpose, relevant involvement and input from staff and successful implementation and support to maintain the library of Haven documents in the agreed service electronic locations.
  • Deputise for the Quality and Operations and Manager and SARC Service Manager as and when required.
  • Cover for the Service Delivery Manager, Business Support in their absence, including in respect of line management of the Administrators and other admin staff not part of reception staff team.

FAQs

What is the primary location for the Service Support Manager role?

The primary location for the Service Support Manager role is the Camberwell site, although regular cross-site working across London is expected.

What are the typical working hours for this position?

The typical working hours are Monday to Friday from 9am to 5pm, with a possible 12 noon to 8pm shift occurring once per week, typically once every two weeks.

What will be the responsibilities of the Service Support Manager?

The Service Support Manager will be responsible for managing compliance with systems across the three Haven sites, overseeing reception staff, daily operational site management, problem resolution, and representing site management at relevant meetings.

Will I be required to manage staff in this role?

Yes, as a Service Support Manager, you will directly line manage the reception staff team, which currently consists of 6 posts across the 3 Haven sites.

Who will I report to in this role?

You will report to the Quality and Operations Manager and may also deputize for the SARC Service Manager as required.

Is prior experience in a similar field necessary for this position?

While specific prior experience is not explicitly stated, relevant experience in service support, management, or healthcare environments would be beneficial.

Will I need to handle any administrative duties?

Yes, you will be responsible for writing and reviewing relevant Haven documents and may cover administrative tasks in the absence of the Service Delivery Manager.

Can you provide details on the trust’s commitment to sustainability?

King's College Hospital NHS Foundation Trust is committed to delivering Sustainable Healthcare for All and has set net zero carbon targets of 2040 for its NHS Carbon Footprint and 2045 for its NHS Carbon Footprint Plus.

Who can I contact for more information about the role?

For further details or informal visits, you can contact Jo Holberry, the Quality & Operations Manager, via email at joanne.holberry@nhs.net or by phone at 07890 252556. Additionally, you may reach out to Meta Madden, the Service Delivery Manager - Business Support, at meta.madden1@nhs.net or 07817 064 791.

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King's College Hospital NHS Foundation Trust

One of the UK’s largest NHS Foundation Trusts, treating 1.5 million patients a year across 5 sites in SE London and Kent

Science & Healthcare
Industry
10,001+
Employees
1913
Founded Year

Mission & Purpose

King's College Hospital NHS Foundation Trust is a prominent NHS trust that provides comprehensive healthcare services across a range of specialties, including emergency care, surgical procedures, and specialist treatments. Its ultimate mission is to deliver outstanding patient care, driven by a commitment to excellence in clinical practice, research, and education. The trust's purpose is to ensure high-quality, accessible healthcare for all patients, advance medical knowledge through research and innovation, and support the training of future healthcare professionals, all while maintaining a compassionate approach to patient care.