FAQs
What is the main responsibility of a Services Supervisor at Staples Canada?
The main responsibility of a Services Supervisor is to lead the Services areas and solutionshop in the store, including cash, printing, and technology services, while maximizing sales and ensuring high customer engagement.
How many years of retail customer service experience is preferred for this role?
A preference for 3-4 years of retail customer service experience is indicated for this role.
Is previous supervisory experience required for the Services Supervisor position?
Yes, 1-3 years in a supervisory role with direct accountability for achieving sales and service targets is preferred.
What qualifications are required for this position?
The preferred qualifications include successful completion of high school, ability to achieve customer service excellence and sales results, and characteristics such as being curious, approachable, passionate, and a solutions finder.
What type of work environment does Staples Canada promote?
Staples Canada promotes an inclusive and diverse work environment, valuing perspectives and contributions from individuals with varied backgrounds.
What benefits can employees expect to receive?
Employees can expect benefits such as an associate discount, health and dental benefits, RRSP/DPSP, learning and development programs, and more.
Are there any specific physical requirements for the role?
Yes, the role may require standing in a stationary position for periods of time and may involve exposure to moderate noise levels generated by print equipment.
What type of shifts will I be required to work as a Services Supervisor?
You will be required to work a variety of shifts, including evenings and weekends.
How does the Services Supervisor contribute to store financial success?
The Services Supervisor partners with other store leaders to set sales goals and targets and communicates regularly with the team to solidify their connection between store financial success and bonus programs.
What should I do if I need accommodation during the recruitment process?
If you require accommodation during the recruitment process, please inform Staples Canada of your needs, and information received relating to accommodation will be addressed confidentially.