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Shift Leader

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  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Hospitality & Retail
  • Dublin

Requirements

  • At least 1 year of retail experience
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Initiates completion of tasks or activities without necessary supervision
  • Flexible availability – including nights, weekends, and holidays

Responsibilities

  • Inspire, and motivate your team to drive sales that deliver exceptional customer service
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, customer experience, merchandising, visual, and operational expectations
  • Maintaining personal and productivity goals
  • Uphold the quality and productivity of every aspect of your store
  • Act as a partner between customers, sales associates, Assistant Manager and the Store Manager
  • Ability to learn and share expertise of products and trends to fit customer’s needs
  • Maintains an awareness of all product knowledge, and current or upcoming product / trends
  • Contributes to a positive and inclusive work environment

FAQs

What is the primary focus of the Shift Leader role?

The primary focus of the Shift Leader role is to enhance the in-store customer experience while driving sales and leading the team in delivering exceptional customer service.

What are the essential qualifications needed for this position?

Candidates should have at least 1 year of retail experience, be confident in engaging with customers, be motivated by customer interactions, be able to work independently, and have flexible availability including nights, weekends, and holidays.

What responsibilities does a Shift Leader have?

Responsibilities include inspiring and motivating the team, ensuring high levels of customer satisfaction, delivering on sales and operational expectations, maintaining personal and productivity goals, and acting as a liaison between customers and management.

Is prior knowledge of athletic products required for this position?

Yes, a strong knowledge of athletic sneakers and apparel is important, as the Shift Leader must learn and share expertise about products and trends to meet customer needs.

Are there opportunities for professional growth in this role?

Yes, the Shift Leader position offers opportunities for professional growth, particularly in developing leadership skills and advancing to higher management roles within the store.

What kind of work environment does this position promote?

The Shift Leader is expected to contribute to a positive and inclusive work environment, fostering teamwork and collaboration among staff.

Are there specific goals that Shift Leaders must meet?

Yes, Shift Leaders are expected to maintain personal and productivity goals, which include sales targets and customer satisfaction benchmarks.

Will the Shift Leader be responsible for operations when the Store Manager is absent?

Yes, the Shift Leader will assume leadership and managerial responsibilities in the absence of the Store Manager and Assistant Manager.

How important is customer interaction for this position?

Customer interaction is crucial for the Shift Leader role, as it directly impacts sales performance and the overall shopping experience.

Are there any specific scheduling requirements for this role?

Yes, flexible availability is required, as the Shift Leader may need to work nights, weekends, and holidays.

The Heart of Sneakers

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Our global house-of-brands inspires and empowers youth culture. Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages. Our corporate headquarters is in New York City. We also have domestic US offices in St. Petersburg, FL; Camp Hill, PA; Chicago, IL; Junction City, KS; Oshkosh, WI; and Wausau, WI. Our European headquarters is in Vianen, NL. We also have international offices in Toronto, Brisbane, Heijen, Recklinghausen, Hong Kong, and Singapore. We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We have a firm belief that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. It is through these ideals and strong leadership that we have and will continue to succeed as a great company.

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