FAQs
What is the primary role of a Shift Leader?
The primary role of a Shift Leader is to inspire and motivate the team to drive sales while delivering exceptional customer service, ensuring high levels of customer satisfaction, and maintaining personal and productivity goals.
What qualifications do I need to apply for the Shift Leader position?
You need at least 1 year of retail experience, be confident in engaging customers, be motivated to achieve results, and have flexible availability, including nights, weekends, and holidays.
How do I drive sales as a Shift Leader?
As a Shift Leader, you drive sales by inspiring and motivating your team, providing excellent customer service, and being knowledgeable about all products offered.
What are the working hours for a Shift Leader?
The working hours for a Shift Leader include flexible availability, which may encompass nights, weekends, and holidays.
Is there an opportunity for career development in this role?
Yes, there are development opportunities available for Shift Leaders, including programs like the Striper Ambassador Programme and potential internships at the head office.
What benefits do Shift Leaders receive?
Shift Leaders receive various benefits, including a competitive hourly wage (£10.00 - £13.65), 28 days holiday (plus an extra day per year for the first 5 years), employee discounts of between 30-50%, and access to an Employee Assistance Program.
How is my performance evaluated as a Shift Leader?
Your performance is measured by your ability to achieve personal and productivity goals, as well as your effectiveness in driving sales and maintaining high customer service standards.
Will I have leadership responsibilities?
Yes, as a Shift Leader, you will assume leadership and managerial responsibilities in the absence of the Store Manager and Assistant Manager.
What kind of work environment can I expect?
You can expect a positive and inclusive work environment that encourages teamwork and collaboration among associates.
How do I engage customers effectively?
Engaging customers effectively involves initiating friendly conversations, adapting to different customer types, and resolving issues with a positive attitude while sharing your product expertise.