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Shift Leader Front Office (m/w/d)

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Accor

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Stuttgart
  • Quick Apply

AI generated summary

  • You must have a hospitality education, experience, strong teamwork skills, and fluency in German and English to effectively support and engage with guests.
  • You will welcome guests, prioritize their comfort, and connect with hotel departments to ensure an unforgettable experience throughout their stay.

Requirements

  • Um Ihnen bei der Bewältigung Ihrer Aufgaben zu helfen und Ihren Erfolg zu unterstützen, werden Sie in sämtlichen hotelbezogenen Funktionen eingeschult.
  • Damit Sie unsere Gäste bestmöglich empfangen und betreuen können, müssen Sie fließend deutsch und englisch beherrschen.
  • Es ist wichtig, die Dinge aus der Sicht unserer Gäste zu sehen.
  • Sie haben Spaß bei der Arbeit mit Menschen
  • Ausbildung in der Hotellerie
  • Berufserfahrung in der Hotellerie
  • Teamwork zählt zu Ihren Stärken

Responsibilities

  • Unsere Aufgabe im ibis Stuttgart Centrum ist es, unseren Gästen unvergessliche Momente zu bereiten, indem wir die Herzen von der Ankunft bis zum Abschied verbinden.
  • Sind Sie das "Gesicht vom ibis Stuttgart Centrum", heißen unsere Gäste herzlich willkommen, stellen ihr Wohlbefinden in den Mittelpunkt und verleihen ihrem Aufenthalt Ihre persönliche Note.
  • Stellen Sie die Verbindung zu den verschiedenen Abteilungen des Hotels her, um den Gästen ein wunderbares Erlebnis zu bieten.

FAQs

What are the main responsibilities of a Shift Leader at ibis Stuttgart Centrum?

The main responsibilities include welcoming guests, ensuring their well-being, coordinating with various hotel departments, and providing a memorable experience from arrival to departure.

Is prior experience in hospitality required for this position?

Yes, candidates should have prior experience in the hospitality industry and a relevant training background.

What languages do I need to speak to qualify for this role?

Fluency in both German and English is required to effectively communicate with guests.

Will I receive training for my role as a Shift Leader?

Yes, you will be trained in all hotel-related functions to help you succeed in your role.

What additional benefits does the company offer?

Additional benefits include worldwide experience across 5000 hotels, preferential rates with the Heartist discount card, access to learning and development programs, participation in initiatives for inclusivity and sustainability, a 13th salary, public transport connections, free work attire including laundry, and free parking directly at the hotel.

How many rooms does the ibis Stuttgart Centrum have?

The ibis Stuttgart Centrum has a total of 104 rooms.

What is the team structure like at the hotel?

You will be part of a friendly team consisting of 13 talents.

Are there opportunities for professional growth in this position?

Yes, there are various learning and development programs available, providing opportunities for professional growth within the organization.

Can I experience the hotel as a guest before starting my role?

Yes, arrangements for a one-night stay will be made to help you experience the hotel from a guest's perspective.

Is teamwork an important aspect of this position?

Yes, teamwork is essential, and it is one of the key strengths looked for in candidates for this role.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.