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shift supervisor - Store# 04960, RIDEAU CENTRE

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Starbucks

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Ottawa

AI generated summary

  • You need customer service experience, strong communication skills, the ability to direct others, quick learning, knowledge of retail, and teamwork abilities.
  • You will lead the shift, ensure excellent customer service, train partners, manage operations, follow cash and safety procedures, and foster a positive team environment for operational excellence.

Requirements

  • Customer service experience in a retail or restaurant environment
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team

Responsibilities

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What is the primary responsibility of a Shift Supervisor at Starbucks?

The primary responsibility of a Shift Supervisor is to assist the store manager in executing store operations during scheduled shifts, ensuring legendary customer service and operational excellence.

What experience is required for this position?

Customer service experience in a retail or restaurant environment is required for the Shift Supervisor position.

Are there any specific skills needed for this role?

Yes, candidates should possess the ability to direct the work of others, learn quickly, communicate effectively, and work well as part of a team.

Is previous management experience necessary for this position?

Previous management experience is not explicitly required, but leadership qualities and the ability to manage a team are essential.

What type of environment can I expect while working at Starbucks?

You can expect a diverse and welcoming workplace that values teamwork and collaboration, where employees love what they do.

What does "delivering legendary customer service" mean?

Delivering legendary customer service means providing prompt service, high-quality beverages and products, and creating a positive experience for each customer.

How does Starbucks support its employees' development?

Starbucks supports employee development through training, coaching, and providing opportunities for feedback and recognition of performance.

What should I do if I need an accommodation due to a disability?

If you need assistance or an accommodation due to a disability, please email us at applicantaccommodation@starbucks.com.

Are there any benefits offered to Shift Supervisors?

While specific benefits are not detailed in the job description, Starbucks generally offers a variety of benefits to its employees, which may include health insurance, retirement plans, and employee discounts.

How does Starbucks ensure a positive team environment?

Starbucks fosters a positive team environment by recognizing individual and team accomplishments and communicating concerns regarding morale and performance to the store manager.

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Starbucks

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.