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shift supervisor - Store# 71591, STERLING LYON PARKWAY

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Starbucks

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Winnipeg

AI generated summary

  • You must demonstrate integrity, customer service expertise, leadership skills, effective communication, and the ability to support team performance in a fast-paced retail environment.
  • You ensure smooth store operations, deliver exceptional customer service, train partners, manage cash handling, provide feedback, and maintain a positive team environment while adhering to policies.

Requirements

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.
  • Customer service experience in a retail or restaurant environment
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team

Responsibilities

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What is the primary responsibility of a Shift Supervisor at Starbucks?

The primary responsibility of a Shift Supervisor is to assist the store manager in executing store operations during scheduled shifts and to lead the team in delivering legendary customer service.

What qualifications are required for the Shift Supervisor position?

Customer service experience in a retail or restaurant environment is required, along with strong interpersonal skills, effective oral communication abilities, and the capability to direct the work of others.

What skills are essential for a Shift Supervisor?

Essential skills include the ability to learn quickly, knowledge of the retail environment, strong interpersonal skills, and the ability to work as part of a team.

How does the Shift Supervisor contribute to team morale?

The Shift Supervisor contributes to team morale by recognizing individual and team accomplishments, providing clear and respectful coaching, and communicating any changes in partner morale to the store manager.

What type of environment does a Shift Supervisor strive to create for customers?

A Shift Supervisor strives to create a "Third Place" environment, which is inviting and welcoming, providing a comfortable space for customers alongside delivering legendary customer service.

Are there opportunities for training and developing partners in this role?

Yes, the Shift Supervisor assists with new partner training and provides feedback and coaching to improve partner performance, contributing to a positive learning environment.

Is attendance and punctuality important for this position?

Yes, maintaining regular and consistent attendance and punctuality is essential for the Shift Supervisor position.

Does Starbucks support diversity and inclusion in hiring?

Yes, Starbucks is committed to creating a diverse and welcoming workplace and encourages applications from individuals with diverse backgrounds, including people of color, women, LGBTQIA+, veterans, and persons with disabilities.

Is experience in cash handling required for the Shift Supervisor role?

Yes, the Shift Supervisor must follow Starbucks operational policies and procedures for cash handling to ensure proper cash management practices during shifts.

What kind of benefits can I expect if I am hired for this position?

Specific benefits information is typically provided during the hiring process, but Starbucks offers various benefits to its employees, which may include health care options, employee discounts, and opportunities for advancement.

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Starbucks

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.