shift supervisor - Store# 71639, ROYAL BANK PLAZA PATH

Starbucks

5d ago

Job
Full-time
Junior & Mid Level
Customer Relations
Hospitality & Retail
Toronto

AI generated summary

You must demonstrate integrity, customer service skills, team leadership, communication, and operational knowledge in a fast-paced retail environment, with a focus on training and support.
You will lead the shift, ensure customer service excellence, support team training, manage cash and safety procedures, and maintain operations while fostering a positive work environment.

Requirements

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Customer service experience in a retail or restaurant environment
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team

Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Provides feedback to store manager on partner performance during shift.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
Executes store operations during scheduled shifts.
Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What is the primary role of the Shift Supervisor at Starbucks?

The primary role of the Shift Supervisor is to assist the store manager in executing store operations during scheduled shifts, leading the team, and ensuring a legendary customer service experience.

What kind of experience is required for this position?

Customer service experience in a retail or restaurant environment is required for this position.

What are the key responsibilities of a Shift Supervisor?

Key responsibilities include acting with integrity, maintaining calm during high volume situations, training new partners, delivering customer service, managing cash operations, and ensuring the store operates to standards.

Is experience in team management necessary?

Yes, the ability to direct the work of others is required for this position.

What kind of environment does Starbucks aim to create for its employees?

Starbucks aims to create a diverse and welcoming workplace that values partners with diverse backgrounds and experiences.

Do the employees receive training?

Yes, the Shift Supervisor assists with training new partners and provides coaching to ensure operational excellence.

Are there any specific skills necessary for this role?

Yes, effective oral communication skills, strong interpersonal skills, and the ability to work as part of a team are necessary.

Does Starbucks provide any accommodations for applicants with disabilities?

Yes, Starbucks is committed to offering reasonable accommodations to job applicants with disabilities.

What qualities are important for maintaining a positive team environment?

Recognizing individual and team accomplishments, addressing partner morale, and fostering positive relationships is important for maintaining a positive team environment.

Are there opportunities for advancement within Starbucks?

Yes, partners at Starbucks are encouraged to develop their skills and take on new responsibilities which can lead to advancement within the company.

Starbucks

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities. In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.