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shift supervisor - Store# 84889, WINTERBURN POINT

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Starbucks

5d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Edmonton

AI generated summary

  • You need customer service experience, strong communication and interpersonal skills, ability to lead and learn quickly, and teamwork capability in a retail or restaurant setting.
  • You will lead shifts by delivering excellent customer service, training partners, managing store operations, ensuring safety protocols, and fostering a positive team environment.

Requirements

  • Customer service experience in a retail or restaurant environment
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team

Responsibilities

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

FAQs

What is the primary role of a Shift Supervisor at Starbucks?

The primary role of a Shift Supervisor at Starbucks is to assist the store manager in executing store operations during scheduled shifts, while also leading the team to deliver legendary customer service and maintain a positive store environment.

What are the key responsibilities of a Shift Supervisor?

Key responsibilities include managing daily store operations, training new partners, providing customer service, maintaining a clean store environment, following operational policies and procedures, and leading the shift team effectively.

Is customer service experience required for this position?

Yes, customer service experience in a retail or restaurant environment is required for this position.

What skills are important for a Shift Supervisor at Starbucks?

Important skills include the ability to direct the work of others, learn quickly, effective oral communication, strong interpersonal skills, and the ability to work as part of a team.

Does Starbucks provide training for new partners?

Yes, Starbucks supports new partner training by positively reinforcing successful performance and providing respectful and encouraging coaching as needed.

What qualities does a Shift Supervisor need to demonstrate?

A Shift Supervisor should demonstrate integrity, honesty, the ability to maintain a calm demeanor under pressure, and a customer-first attitude to enhance the Starbucks Experience.

Are there opportunities for recognition within the company?

Yes, Shift Supervisors are encouraged to recognize individual and team accomplishments and collaborate with the store manager to find new and creative ways of recognition.

Does Starbucks prioritize diversity in its hiring process?

Yes, Starbucks is committed to creating a diverse and welcoming workplace and encourages individuals from various backgrounds and experiences to apply.

What kind of work environment can I expect as a Shift Supervisor?

You can expect a positive work environment where teamwork is encouraged, and partners are supported in delivering high-quality service and operational excellence.

What should I do if I need assistance or accommodations due to a disability?

If you need assistance or accommodations due to a disability, you can email Starbucks at applicantaccommodation@starbucks.com for support.

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Starbucks

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.