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Shop Manager

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Mind

11d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
  • Preston

AI generated summary

  • You should have retail or management experience, strong leadership skills, commercial awareness, customer focus, and the ability to prioritize workloads while embodying our core values.
  • You will oversee shop performance, lead a diverse team, ensure high standards, drive community engagement, manage donations, and foster a supportive environment while making a positive impact.

Requirements

  • has experience as a retail manager, or a similar management role
  • has the ability to effectively lead and motivate others
  • can plan and prioritise workload, and the workload of their team
  • has commercial awareness
  • has a strong customer focus
  • demonstrates our values and behaviours, which are at the core of all we do

Responsibilities

  • Our Shop Managers have the freedom and independence to take ownership for their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers.
  • They inspire and lead a diverse team of staff and volunteers, creating caring and supportive environment for people to flourish.
  • Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
  • But they are more than just shops, they play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer or access our mental health information.
  • As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same!
  • You'll also have opportunities to take ownership of your development, with support to help you reach your ambitions, whatever this looks like for you.
  • You'll be valued for the unique contribution that you can bring.
  • We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect.

FAQs

What are the main responsibilities of a Shop Manager?

The Shop Manager is responsible for maximizing profits, delivering high shop standards, providing excellent customer service, and leading a diverse team of staff and volunteers in a supportive environment.

What qualifications do I need to apply for this position?

Candidates should have experience as a retail manager or in a similar management role, along with the ability to lead and motivate a team, plan workloads, and demonstrate commercial awareness and strong customer focus.

Is experience in retail management required?

Yes, prior experience as a retail manager or a similar management role is required.

What kind of benefits can I expect as a Shop Manager?

Benefits include a competitive salary, 25 days of paid holiday, development workshops and courses, a strong commitment to work-life balance, staff discounts, a pension scheme, and access to an Employee Assistance Programme, among others.

Are there opportunities for career development in this role?

Yes, the role offers numerous development workshops, tailored induction programs, and a variety of qualifications and development programs for skill enhancement.

What values are important for this position?

Candidates should demonstrate values and behaviors that align with the mission of Mind, which includes supporting mental health and creating an inclusive and respectful environment.

Will I need to undergo a background check?

Yes, the successful candidate will be required to provide references and undertake an enhanced DBS check as part of our Safer Recruitment policy.

Is Mind Retail an equal opportunity employer?

Yes, Mind Retail is committed to creating an inclusive working environment and welcomes applicants from all communities, ensuring fair treatment regardless of various personal characteristics.

How many shops does Mind Retail operate?

Mind Retail operates over 170 shops across England and Wales.

Can I apply if I have a disability?

Yes, Mind Retail welcomes applicants with disabilities and is committed to fair treatment for all potential staff, regardless of their background.

Mind

We're Mind, the mental health charity. We’re fighting for mental health – for support, for respect, for you.

Non-profit
Industry
501-1000
Employees
1946
Founded Year

Mission & Purpose

We’re Mind, the mental health charity. We believe no one should have to face a mental health problem alone. We’re here for you. Today. Now. We’re on your doorstep, on the end of a phone or online. Whether you’re stressed, depressed or in crisis. We’ll listen, give you support and advice, and fight your corner. And we’ll push for a better deal and respect for everyone experiencing a mental health problem