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Shop Manager

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Oxfam

5d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Cambridge

AI generated summary

  • You need strong leadership, team-building skills, resilience, excellent communication, commercial awareness, IT literacy, and a commitment to diversity and Oxfam's values.
  • You will motivate volunteers, manage shop operations, seek business opportunities, promote online selling, and communicate effectively to attract supporters while ensuring a safe work environment.

Requirements

  • Significant leadership qualities and experience. (E)
  • Ability to build, retain and develop a team. (E)
  • Strong drive to achieve results through others. (E)
  • Ability to delegate, coach and listen. (E)
  • Enjoys working with people and has a friendly and approachable manner. (E)
  • Ability to manage time under conflicting priorities. (E)
  • Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
  • Excellent communication skills.(E)
  • Ability to motivate self and others. (E)
  • High level of motivation, enthusiasm and a sense of fun. (E)
  • Open and adaptable to change and able to support others through it. (E)
  • Commercial awareness and judgement. (D)
  • Ability to establish and maintain successful retail processes and merchandising. (E)
  • Ability to understand and interpret basic financial reports. (D)
  • IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
  • Eager and required to adhere to Oxfam’s principles and values (click here) as well as the promotion of diversity and gender rights (click here). (E)
  • Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)

Responsibilities

  • Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment.
  • They have high standards, a strong drive to achieve results and are accountable for their business.
  • The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people.
  • Shop managers are pivotal for the success of our business and can make a real difference.
  • Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
  • Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams.
  • Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
  • Please note: weekend working is required.
  • This role includes online selling.

FAQs

What is the primary purpose of Oxfam as an organization?

The primary purpose of Oxfam is to work with others to overcome poverty and suffering.

What is the role of a Shop Manager at Oxfam?

The Shop Manager is responsible for overseeing the shop's operations, motivating volunteers, creating a safe work environment, and ensuring the shop meets its commercial goals to raise funds for Oxfam's mission.

What key skills are required for the Shop Manager position?

Key skills required include significant leadership qualities, the ability to build and retain a team, motivation skills, excellent communication skills, time management, and commercial awareness.

Is weekend working required for this role?

Yes, weekend working is required for the Shop Manager position.

What type of environment will the Shop Manager be working in?

The Shop Manager will be working in a dynamic and community-focused environment, often as the only paid staff member, with a team of empowered volunteers.

What approach does Oxfam take regarding diversity and inclusion?

Oxfam is committed to ensuring diversity and gender equality within the organization and encourages applicants from diverse backgrounds to apply.

Are there any specific qualifications needed for applying to this position?

While specific qualifications aren't listed, essential skills and competencies such as leadership, team development, and excellent communication are crucial for the role.

What are the requirements regarding safeguarding when applying for this role?

All offers of employment are subject to satisfactory references and background checks, including criminal records and safeguarding checks, due to the role's involvement with vulnerable groups.

How can candidates apply for the Shop Manager position?

Candidates can apply online by uploading an updated CV and a covering letter explaining their suitability against the essential criteria in the job profile.

What is the importance of the Shop Manager's role in Oxfam's business model?

The Shop Manager plays a pivotal role in the success of the shop by motivating the team, driving sales, and implementing retail processes to raise vital funds for Oxfam's mission.

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Oxfam

A global movement of people who won't live with poverty.

Non-profit
Industry
5001-10,000
Employees
1942
Founded Year

Mission & Purpose

Oxfam is an organisation committed to combatting global poverty and injustice by providing humanitarian aid, advocating for equitable policies, and fostering sustainable development. Their overarching goal is to create a world where every individual can live with dignity, free from poverty and social inequality. Oxfam's fundamental purpose lies in championing fairness and empowering communities to overcome challenges such as poverty, inequality, and access to basic necessities, working towards a more just and equitable global society.

Culture & Values

  • Equality

    We believe everyone has the right to be treated fairly and to have the same rights and opportunities.

  • Empowerment

    We acknowledge and seek to expand people’s agency over their lives and the decisions that impact them.

  • Solidarity

    We join hands, support, and collaborate across boundaries in working towards a just and sustainable world.

  • Inclusiveness

    We embrace diversity and difference and value the perspectives and contributions of all people and communities in their fight against poverty and injustice.

  • Accountability

    We take responsibility for our action and inaction and hold ourselves accountable to the people we work with and for.

  • Courage

    We speak truth to power and act with conviction on the justice of our causes.