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Shop Manager

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Oxfam

3mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You need strong leadership, team-building, communication, resilience, and a friendly demeanor, along with IT skills, commercial awareness, and a commitment to Oxfam’s values.
  • You will motivate your team, seek new business opportunities, ensure high standards, delegate tasks, and engage with volunteers to drive shop success while maintaining a positive work environment.

Requirements

  • Significant leadership qualities and experience. (E)
  • Ability to build, retain and develop a team. (E)
  • Strong drive to achieve results through others. (E)
  • Ability to delegate, coach and listen. (E)
  • Enjoys working with people and has a friendly and approachable manner. (E)
  • Ability to manage time under conflicting priorities. (E)
  • Ability to demonstrate resilience to the everyday pressures that come with the role. (E)
  • Excellent communication skills.(E)
  • Ability to motivate self and others. (E)
  • High level of motivation, enthusiasm and a sense of fun. (E)
  • Open and adaptable to change and able to support others through it. (E)
  • Commercial awareness and judgement. (D)
  • Ability to establish and maintain successful retail processes and merchandising. (E)
  • Ability to understand and interpret basic financial reports. (D)
  • IT literacy and numeracy skills. (Using email systems and online resources; use and understand basic spreadsheets and word processing packages. Be aware of and be open to the role of social networking and ecommerce.) (E)
  • Eager and required to adhere to Oxfam’s principles and values as well as the promotion of diversity and gender rights. (E)
  • Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. (E)

Responsibilities

  • Commercially aware and constantly looking for new business opportunities, shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business. The role of the shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence. Often the only paid member of staff, our managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.

FAQs

What is the primary role of a Shop Manager at Oxfam?

The Shop Manager is responsible for overseeing the daily operations of the shop, motivating and managing teams, ensuring high standards are maintained, and making strategic decisions to drive sales and support Oxfam's mission to combat poverty.

What skills are essential for the Shop Manager position?

Essential skills include significant leadership qualities, the ability to build and develop a team, strong communication skills, commercial awareness, and the capacity to manage conflicting priorities effectively.

What is Oxfam's commitment to safeguarding?

Oxfam is committed to preventing unwanted behavior in the workplace, including harassment and exploitation, and promotes the welfare of vulnerable individuals. All staff and volunteers are expected to adhere to these safeguarding principles.

Are there opportunities for personal growth within this role?

Yes, the Shop Manager role is varied and empowered, providing opportunities to work with diverse teams, take on new responsibilities, and develop leadership skills.

Is retail experience required for the Shop Manager position?

While prior retail experience can be beneficial, significant leadership experience and the ability to motivate and manage a team are essential for this role.

What type of team will the Shop Manager be working with?

The Shop Manager will work primarily with volunteers, who are empowered to take on many shop tasks, alongside any paid staff. The role involves training and supporting these volunteers.

How does Oxfam promote diversity and inclusion?

Oxfam is dedicated to promoting diversity, gender equality, and inclusion within its organization. They encourage applicants from diverse backgrounds and strive to create an inclusive work environment for all.

What are the working hours like for a Shop Manager?

The working hours can vary, often requiring flexibility to manage the shop's needs and volunteer schedules, including weekends and holidays.

Is there a formal application process for this position?

Yes, applicants need to submit an up-to-date CV along with a covering letter that demonstrates their suitability against the essential criteria outlined in the job profile.

What is the importance of commercial awareness in this role?

Commercial awareness is important for identifying new business opportunities, establishing retail processes, maximizing sales, and ensuring the shop's success in generating funds to support Oxfam's mission.

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Oxfam

A global movement of people who won't live with poverty.

Non-profit
Industry
5001-10,000
Employees
1942
Founded Year

Mission & Purpose

Oxfam is an organisation committed to combatting global poverty and injustice by providing humanitarian aid, advocating for equitable policies, and fostering sustainable development. Their overarching goal is to create a world where every individual can live with dignity, free from poverty and social inequality. Oxfam's fundamental purpose lies in championing fairness and empowering communities to overcome challenges such as poverty, inequality, and access to basic necessities, working towards a more just and equitable global society.

Culture & Values

  • Equality

    We believe everyone has the right to be treated fairly and to have the same rights and opportunities.

  • Empowerment

    We acknowledge and seek to expand people’s agency over their lives and the decisions that impact them.

  • Solidarity

    We join hands, support, and collaborate across boundaries in working towards a just and sustainable world.

  • Inclusiveness

    We embrace diversity and difference and value the perspectives and contributions of all people and communities in their fight against poverty and injustice.

  • Accountability

    We take responsibility for our action and inaction and hold ourselves accountable to the people we work with and for.

  • Courage

    We speak truth to power and act with conviction on the justice of our causes.