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Showroom Advisor

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B&Q

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Bristol

AI generated summary

  • You must excel in tech and communication, be target-driven, a team player, a problem-solver with strong design skills, and flexible for a varied work schedule, including weekends and holidays.
  • You will focus on customer needs, recommend products and finance options, create design visuals, and support customers through their project journey both virtually and face-to-face.

Requirements

  • You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project.
  • You’re motivated by targets, and are confident in converting your designs into sales.
  • You work well as part of a team and you’re a good problem-solver too, with a keen eye for design.
  • And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.

Responsibilities

  • Sales matter in this role, but your real focus will be the customer.
  • You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options.
  • You’ll use software to produce inspirational designs that will bring customer projects to life.
  • Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.

FAQs

What are the working hours for the Showroom Advisor position?

The Showroom Advisor position is full-time, requiring 36.75 hours per week, with shifts available from Monday to Sunday, between 7.00 am and 10.00 pm.

What is the salary for the Showroom Advisor role?

The UK notional hourly rate is £13.28 per hour, plus an additional £0.54 per hour for store-specific location allowance.

Is this position permanent?

Yes, this is a permanent contract.

What are the main responsibilities of a Showroom Advisor?

The main responsibilities include focusing on customer service, exploring customer needs, recommending finance options and products, using software to create designs, and coordinating projects both virtually and face-to-face.

What skills and experience are required for this role?

Candidates should possess strong communication and relationship-building skills, be proficient with technology, be motivated by targets, work well in a team, solve problems effectively, and have a keen eye for design.

Are weekend and evening shifts required for this role?

Yes, flexibility is required to work on a rota that includes weekends, evenings, and bank holidays.

What benefits are offered to Showroom Advisors?

Benefits include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and wellbeing benefits, among others.

How does B&Q support diversity and inclusion?

B&Q is committed to making its workforce more diverse and representative of the communities it serves, ensuring everyone can feel they belong and have equal opportunities.

What should I do if I need support during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments needed during the application or interview process.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors