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Site Operations Lead

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Via

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Frankfurt
  • Quick Apply

AI generated summary

  • You have 1-4 years of experience, strong stakeholder management skills, a data-driven mindset, C1 German and fluent English, plus a valid driver's license in Germany, class B.
  • You will manage daily operations, ensure revenue and quality targets are met, lead the field team, implement improvements, and support service expansion initiatives, including depot setup and driver training.

Requirements

  • You have at least 1-4 years of work experience to guide you. We welcome people from all backgrounds and experience levels - whether you’ve worked as a store manager, had a role at a startup, or come from a completely different industry - we want to hear from you.
  • You can balance the needs of different stakeholders, find the right tone in every situation and embody a positive leadership personality
  • You have a quick grasp and approach complex issues in a solution-oriented manner
  • Continuous improvement is your mission, and you are data-driven and passionate about technical topics
  • Your German language skills are at least C1 level and your English is fluent
  • You have a valid driver's license in Germany, class B

Responsibilities

  • You are responsible for the day-to-day business and the owner for key operational figures for our on-demand public transport services
  • As the "operational right hand" of the General Manager, you ensure that revenue and quality targets are achieved
  • You lead the local field team to establish operationally stable and scalable processes
  • You will work with our central operations teams to ensure excellent quality of service
  • You will derive and consistently implement opportunities for improvement from the feedback we receive from passengers, drivers, and our partners
  • You will play a major role in the expansion of Via’s service and drive topics such as the establishment of depots and charging infrastructure, recruitment and training of our driving personnel and equipping our vehicles

FAQs

What are the primary responsibilities of the Site Operations Lead?

The Site Operations Lead is responsible for the day-to-day business operations, achieving revenue and quality targets, leading the local field team, ensuring excellent service quality, and driving operational improvements based on feedback.

What qualifications are necessary for this role?

Candidates should have 1-4 years of work experience, strong leadership skills, a solution-oriented approach to complex issues, data-driven mindset, and proficiency in German (C1 level) and English.

What is the salary range for this position?

The salary range for the Site Operations Lead position is €45,000 to €55,000, with the final salary determined by the candidate’s experience, knowledge, and skills.

Is there a requirement for a driver's license?

Yes, a valid driver's license in Germany, class B, is required for this role.

How many vacation days are offered?

The position offers 30 vacation days per year.

Are there opportunities for professional development within Via?

Yes, Via is committed to continuous improvement and professional growth, offering mentorship and collaboration with central operations teams.

What type of company culture does Via promote?

Via promotes a diverse, inclusive, and authentic workplace culture that celebrates all backgrounds, identities, and voices.

Is prior experience in transportation necessary for this role?

No, candidates from various backgrounds and industries are welcome to apply, and experience in transportation is not a strict requirement.

What benefits come with the role at Via?

Benefits include 30 vacation days, Urban Sports Club membership, state-of-the-art hardware for work, and being part of a global employer focused on social good.

Will the Site Operations Lead have support from upper management?

Yes, the Site Operations Lead works closely with the General Manager and has support from central operations teams to ensure operational stability and quality.

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Via

Technology
Industry
501-1000
Employees

Mission & Purpose

Via builds innovative software to enable our customers — cities, transit agencies, transport operators, school districts, universities, and corporations — to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via’s mission is to expand access to efficient, affordable, and sustainable transportation. Via’s software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Our software is used in over 500 communities in more than 35 countries around the world.