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Ski Operations Office Supervisor

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Omni Hotels & Resorts

26d ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You need strong supervisory skills, knowledge of Word and Excel, excellent communication, and the ability to foster a positive team environment.
  • You will supervise operations, assist the Ski Resort Director, manage inquiries, coordinate with departments, maintain supplies, and support guest interactions regarding ski tickets and passes.

Requirements

  • Strong supervisory and managerial skills required.
  • Knowledge of computer programs like Microsoft Word and Excel. Ability to learn new computer programs to assist in scheduling and payroll.
  • Strong communication skills presented with a positive and friendly manner.
  • Ability to create a team environment and maintain positive attitudes.

Responsibilities

  • Supervise the day to day business of the Operations Office including answering phones and responding to associate and guest inquiries.
  • Act as administrative assistant to Ski Resort Director
  • Responsible for supervising the Snow Reporter and completing the snow report as needed.
  • Maintain office supply inventory for other associates.
  • Provide support to other departments as needed.
  • Monitor and respond to radio calls from other departments including ski patrol and lift maintenance.
  • Assist associates with administrative issues.
  • Act as point person between other departments and coordinate with them to address guest issues.
  • Responsible for gathering guest survey information and updating email lists.
  • Instill positive environment and strong work ethic.
  • Frequently assists guests in resolving queries regarding ski ticket and season passes.

FAQs

What are the main responsibilities of the Ski Operations Office Supervisor?

The main responsibilities include supervising the day-to-day business of the Operations Office, acting as an administrative assistant to the Ski Resort Director, supervising the Snow Reporter, maintaining office supply inventory, monitoring radio calls from other departments, assisting with administrative issues, coordinating with other departments to address guest issues, gathering guest survey information, and instilling a positive work environment.

What qualifications are required for this position?

Strong supervisory and managerial skills, knowledge of computer programs like Microsoft Word and Excel, strong communication skills presented in a positive manner, and the ability to create a team environment and maintain positive attitudes are required.

What is the schedule requirement for this job?

The schedule requires an average of 5 days per week, totaling 40 hours/week, with Saturdays and some holidays required.

What benefits do associates receive?

Associates receive a free ski pass at Bretton Woods, discounted lift tickets for friends and family, 25% off resort amenities, travel discounts, free golf during the summer, a 401(k) Retirement Plan with matching, excellent training and professional development, and a full benefits package for full-time positions.

When is the anticipated start date for this position?

The anticipated start date for this position is in November 2024.

Is this position eligible for company training and professional development?

Yes, associates in this position are eligible for excellent training and professional development opportunities.

Do we offer a referral bonus for this position?

Yes, associates can refer a friend and earn up to $500.

What type of work environment can I expect at Omni Mount Washington Resort?

You can expect a dynamic and exciting work environment with a culture of respect, gratitude, and empowerment.

Will I need to assist guests directly in this role?

Yes, you will frequently assist guests in resolving queries regarding ski tickets and season passes.

Omni Hotels & Resorts

Travel & Leisure
Industry
10,001+
Employees
1958
Founded Year

Mission & Purpose

Omni Hotels and Resorts creates genuine, authentic guest experiences at 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni Hotel and Resort showcases the local flavor of the destination while featuring four-diamond services, signature restaurants, Wi-Fi connectivity and unique wellness options. Known for its award-winning, personalized service, Omni Hotels leaves a lasting impression with every customer interaction, with a heightened level of recognition and rewards delivered through its Select Guest loyalty program and the company's "Power of One"​ associate empowerment program.