FAQs
What is the main focus of the SMB Account Manager role?
The main focus of the SMB Account Manager role is to build meaningful partnerships with Australian SMB business owners, helping them achieve their goals by offering tailored guidance and innovative solutions with Square's products.
What are the key responsibilities of an SMB Account Manager?
Key responsibilities include growing and retaining a multi-million dollar GPV customer base, understanding customer needs, cross-selling and upselling products, addressing customer concerns, and collaborating with Sales, Support, and Product teams to ensure customers have the best experience with Square.
What qualifications are required for the SMB Account Manager position?
The position requires 2+ years of experience in Sales, Account Management, or a related field, experience in discovering and closing sales opportunities, excellent organizational and communication skills, and a passion for technology that supports small and medium-sized businesses.
Will I be working independently or as part of a team?
As an SMB Account Manager, you will work both independently and as part of a team, collaborating with various internal teams such as Sales, Support, and Product to support customer needs and ensure a positive experience.
What type of businesses will I be working with as an SMB Account Manager?
You will be working with a diverse range of small and medium-sized businesses across different industries.
Is there an opportunity for career growth within this role?
Yes, there is a significant opportunity for career growth as you expand partnerships and contribute to the success of your clients, opening doors to various pathways within the company.
How does Square support its employees in balancing work and personal life?
Square provides flexible time off, remote work options, healthcare coverage, and modern family planning offerings to empower employees to balance their work and personal lives effectively.
What tools and services will I be assisting customers with?
You will be assisting customers with a range of Square's integrated, omnichannel solutions, including payment processing, inventory management, appointment booking, and financial services tools.
What is the expected outcome of this role?
The expected outcome is to help SMBs maximize their use of Square's tools, driving their business growth, improving customer satisfaction, and ultimately contributing to Square's overall success.