We’re brave with our decisions.

We keep it real with our actions.

We do the right thing for all stakeholders.

We shape the future with passion.

Afterpay is a financial technology company that offers a "buy now, pay later" service, allowing consumers to make purchases and pay for them in four interest-free instalments. Their goal is to provide a flexible and convenient payment solution that helps shoppers manage their finances without incurring debt. By partnering with various retailers, Afterpay aims to enhance the shopping experience and support responsible spending habits. Their purpose is to empower consumers with financial freedom while driving sales for merchants.

Finance

Afterpay

You need 5+ years in program/product management, experience with technical documentation, cross-functional collaboration, 3rd party data, GTM initiatives, Salesforce, Looker, and Snowflake.

You will collaborate with Sales leaders, improve processes, test data vendors, engage with APAC teams, align on strategies, translate goals to technical needs, and deliver end-to-end solutions.

Sales & Business Development

Business, Operations & Strategy

Melbourne

<div><div><p>Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn&rsquo;t work together.<br>
<br>
So we expanded into software and started building integrated, omnichannel solutions &ndash; to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we&rsquo;ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.<br>
<br>
Today, we are a partner to sellers of all sizes &ndash; large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We&rsquo;re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. .</p>
<h4 class="jobSectionHeader"><b>
The Role</b></h4>
<p>
The Sales Strategy team within Revenue Operations and Strategy is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square&rsquo;s ecosystem of products. We are a team of GTM Technical Program Managers who work closely with Sales leadership, Engineering, Marketing, 3rd Party Data, and Product to lead programs around company-wide priorities.</p>
<p>
As a Lead Generation Program Manager on the Rev Ops &amp; Strategy team, you will define and manage complex programs that will drive the organization forward. This role is specifically focused on driving top of funnel, lead generation, and go to market initiatives for the APAC region.</p>
<p>
You will identify opportunities, align across cross-functional stakeholders, pursue solutions while assessing trade-offs, and ensure the execution of programs to boost Square's growth. Ideal team members have technical foundations, can manage stakeholders, can develop and drive program execution. You will report to a Technical Program Management Lead.</p>
<h4 class="jobSectionHeader"><b>
You Will</b></h4>
<ul><li>Work with Sales leaders to understand lead generation and go to market opportunities, create workback plans to solve these challenges, and implement those plans</li>
<li>Test and experiment with local data vendors to source and route the highest quality records possible to the team</li>
<li>Improve internal processes and operational bottlenecks</li>
<li>Deeply engage with our APAC Sales teams, embody their day-to-day operational challenges</li>
<li>Make sense of ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a concerted goal</li>
<li>Work closely with business leaders and technical partners to translate business goals to technical requirements</li>
<li>Build relationships with teams within Sales and our closest stakeholders within Engineering, Marketing, and Product</li>
<li>Develop and iterate end-to-end solutions and ensure on-time delivery that meets defined business goals and requirements</li>
</ul><h4 class="jobSectionHeader"><b>You Have</b></h4>
<ul><li>5+ years of experience in a program management, product management and/or strategy &amp; operations role</li>
<li>Experience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Business Requirement Docs)</li>
<li>Experience working with technical teams (engineering and product) to build and deliver end-to-end programs with technical knowledge of the underlying platforms and technologies</li>
<li>Experience segmenting and prioritizing large multi-quarter projects into pilots and future iterations</li>
</ul><h4 class="jobSectionHeader"><b>Nice to Have:</b></h4>
<ul><li>Experience working with 3rd Party Data Providers, ideally APAC/Australia specific</li>
<li>Experience building out and executing on GTM frameworks and initiatives</li>
<li>Experience optimizing lead generation for a Sales organization</li>
<li>Experience with Salesforce, Looker (Data-visualization equivalent) and Snowflake (SQL equivalent)</li>
</ul><div><p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, healthcare coverage, flexible time off, and modern family planning are just some of our offerings.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. .

The Role

The Sales Strategy team within Revenue Operations and Strategy is building the data-driven programs and technology to increase team efficiency and effectiveness and improve the experience of businesses that use Square’s ecosystem of products. We are a team of GTM Technical Program Managers who work closely with Sales leadership, Engineering, Marketing, 3rd Party Data, and Product to lead programs around company-wide priorities.

As a Lead Generation Program Manager on the Rev Ops & Strategy team, you will define and manage complex programs that will drive the organization forward. This role is specifically focused on driving top of funnel, lead generation, and go to market initiatives for the APAC region.

You will identify opportunities, align across cross-functional stakeholders, pursue solutions while assessing trade-offs, and ensure the execution of programs to boost Square's growth. Ideal team members have technical foundations, can manage stakeholders, can develop and drive program execution. You will report to a Technical Program Management Lead.

You Will
Work with Sales leaders to understand lead generation and go to market opportunities, create workback plans to solve these challenges, and implement those plans
Test and experiment with local data vendors to source and route the highest quality records possible to the team
Improve internal processes and operational bottlenecks
Deeply engage with our APAC Sales teams, embody their day-to-day operational challenges
Make sense of ambiguous problems, align on business strategy, define requirements, curate stakeholders, and drive the execution towards a concerted goal
Work closely with business leaders and technical partners to translate business goals to technical requirements
Build relationships with teams within Sales and our closest stakeholders within Engineering, Marketing, and Product
Develop and iterate end-to-end solutions and ensure on-time delivery that meets defined business goals and requirements
You Have
5+ years of experience in a program management, product management and/or strategy & operations role
Experience documenting cross-functional business and technical requirements (e.g. Product Request Docs, Business Requirement Docs)
Experience working with technical teams (engineering and product) to build and deliver end-to-end programs with technical knowledge of the underlying platforms and technologies
Experience segmenting and prioritizing large multi-quarter projects into pilots and future iterations
Nice to Have:
Experience working with 3rd Party Data Providers, ideally APAC/Australia specific
Experience building out and executing on GTM frameworks and initiatives
Experience optimizing lead generation for a Sales organization
Experience with Salesforce, Looker (Data-visualization equivalent) and Snowflake (SQL equivalent)

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, healthcare coverage, flexible time off, and modern family planning are just some of our offerings.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

Strategic Lead Generation Program Manager - Afterpay

United Arab Emirates

Canada

United States

Australia

Strategic Lead Generation Program Manager

You need 3+ years of full-cycle recruiting, fluency in English and Japanese, strong partnership skills, a solution-oriented mindset, creative sourcing strategies, and team-building experience.

You will manage recruitment processes, build relationships with hiring teams, source diverse candidates, advise on team building, and collaborate to create efficient recruiting strategies.

People, HR & Administration

<div><div><p>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.</p>
<p><b>
The Role</b></p>
<p><b><i>
PLEASE NOTE: Language fluency in both English and Japanese is required for this position.</i></b></p>
<p>
People are the driving force behind company success. As a Recruiter at Block, you will occupy a strategic function that enables growth and shapes our culture. You will partner with our growing international teams to identify unique talent and guide recruiting strategies across all departments. We are looking for someone who is passionate about providing an exceptional candidate experience while serving as a strategic advisor to our teams. Reporting to the Head of Customer Operations hiring at Block, you will build relationships and collaborate with senior recruiters and hiring managers to understand hiring needs and team goals. Throughout the entire process, you will provide an unparalleled experience, while serving as an advisor to candidates and internal partners alike.</p>
<p><b>
You Will</b></p>
<ul>
<li>Manage the full-cycle recruitment process, using data and insights to inform your strategy</li>
<li>Build influential relationships with hiring teams to understand hiring needs and team goals</li>
<li>Source active and passive candidates from a variety of sources and communities, focusing on a diversified top of funnel</li>
<li>Be a consultative advisor to the business, leading strategic discussions to build teams holistically</li>
<li>Partner with the broader recruiting team to build efficient and scalable recruiting processes</li>
</ul>
<p><b>You Have</b></p>
<ul>
<li>3+ years of full-cycle recruiting experience</li>
<li>Fluency in both English and Japanese</li>
<li>Experience working with partners at all levels of an organisation</li>
<li>A solution oriented mindset - you see potential challenges as opportunities to learn and grow</li>
<li>Experience building sourcing strategies that go beyond LinkedIn Recruiter</li>
<li>Experience building effective, cohesive teams</li></ul><br>
<p></p>
<p>
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. <b><i>Want to learn more about what we're doing to build an inclusive workplace?</i></b></p><div><p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, healthcare coverage, flexible time off, and modern family planning are just some of our offerings.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

PLEASE NOTE: Language fluency in both English and Japanese is required for this position.

People are the driving force behind company success. As a Recruiter at Block, you will occupy a strategic function that enables growth and shapes our culture. You will partner with our growing international teams to identify unique talent and guide recruiting strategies across all departments. We are looking for someone who is passionate about providing an exceptional candidate experience while serving as a strategic advisor to our teams. Reporting to the Head of Customer Operations hiring at Block, you will build relationships and collaborate with senior recruiters and hiring managers to understand hiring needs and team goals. Throughout the entire process, you will provide an unparalleled experience, while serving as an advisor to candidates and internal partners alike.

You Will

Manage the full-cycle recruitment process, using data and insights to inform your strategy
Build influential relationships with hiring teams to understand hiring needs and team goals
Source active and passive candidates from a variety of sources and communities, focusing on a diversified top of funnel
Be a consultative advisor to the business, leading strategic discussions to build teams holistically
Partner with the broader recruiting team to build efficient and scalable recruiting processes

You Have

3+ years of full-cycle recruiting experience
Fluency in both English and Japanese
Experience working with partners at all levels of an organisation
A solution oriented mindset - you see potential challenges as opportunities to learn and grow
Experience building sourcing strategies that go beyond LinkedIn Recruiter
Experience building effective, cohesive teams


We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace?
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, healthcare coverage, flexible time off, and modern family planning are just some of our offerings.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

Business Recruiter - Afterpay

United Kingdom

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

France

South Africa

Switzerland

Business Recruiter

You need 2+ years in Sales/Account Management, sales opportunity experience, proven pipeline management, strong communication skills, and a passion for technology serving SMBs.

You will grow and retain a multi-million dollar customer base, address concerns, cross-sell products, and collaborate with teams to enhance the customer experience.

Customer Relations

<div><div><p>Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn&rsquo;t work together.</p>
<p>
So we expanded into software and started building integrated, omnichannel solutions &ndash; to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we&rsquo;ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.</p>
<p>
Today, we are a partner to sellers of all sizes &ndash; large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We&rsquo;re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.</p>
<h4 class="jobSectionHeader"><b>
The Role</b></h4>
<p>
Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with Australian SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.</p>
<p>
As an Account Manager on our SMB team, you&rsquo;ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our SMB lead, your role is all about building meaningful partnerships with clients across different industries&mdash;understanding their unique needs, crafting innovative solutions, and championing them within Square.</p>
<p>
In this role, you&rsquo;ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you&rsquo;ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements.</p>
<h4 class="jobSectionHeader"><b>
You Will</b></h4>
<ul><li>Be responsible for growing and retaining a multi-million dollar GPV customer base</li>
<li>Understand customer needs to help achieve their business goals through Square</li>
<li>Cross sell and upsell products based on customer needs</li>
<li>Effectively and strategically address customer concerns and issues</li>
<li>Help grow our managed accounts program through multiple seller touch points</li>
<li>Work with our Sales, Support, and Product teams to ensure customers have the best possible experience across all aspects of Square</li>
</ul><h4 class="jobSectionHeader"><b>You Have</b></h4>
<ul><li>2+ years experience in Sales, Account Management or related field</li>
<li>Experience discovering and closing sales opportunities and building client relationships</li>
<li>Experience successfully managing a pipeline to achieve revenue targets</li>
<li>Excellent organizational, analytical, written, and verbal communication skills</li>
<li>Passion and knowledge about how new technologies can help better serve small and medium size businesses</li></ul><p></p><div><p><i><br>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, healthcare coverage, flexible time off, and modern family planning are just some of our offerings.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with Australian SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.

As an Account Manager on our SMB team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our SMB lead, your role is all about building meaningful partnerships with clients across different industries—understanding their unique needs, crafting innovative solutions, and championing them within Square.

In this role, you’ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements.

You Will
Be responsible for growing and retaining a multi-million dollar GPV customer base
Understand customer needs to help achieve their business goals through Square
Cross sell and upsell products based on customer needs
Effectively and strategically address customer concerns and issues
Help grow our managed accounts program through multiple seller touch points
Work with our Sales, Support, and Product teams to ensure customers have the best possible experience across all aspects of Square
You Have
2+ years experience in Sales, Account Management or related field
Experience discovering and closing sales opportunities and building client relationships
Experience successfully managing a pipeline to achieve revenue targets
Excellent organizational, analytical, written, and verbal communication skills
Passion and knowledge about how new technologies can help better serve small and medium size businesses
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, healthcare coverage, flexible time off, and modern family planning are just some of our offerings.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

SMB Account Manager - Afterpay

SMB Account Manager

You need 15+ years in consulting/leadership, strong C-level relationships, adaptability, execution focus, cross-functional leadership, and a deep customer understanding to excel in this role.

You will drive customer success post-sales, align strategies, mitigate risks, manage KPIs, foster relationships, advocate for innovation, and set measurable success metrics.

Consulting

Milan

Rome

<div><div><div><h2 class="jobSectionHeader"><b>Company Description</b></h2></div><div><div>
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
Can be Based Rome or Milan - The <b>Customer Success Executive</b> is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow&rsquo;s long-term value by accelerating customers&rsquo; journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.</p><p>
As a trusted advisor, you&rsquo;ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow&rsquo;s teams and strategic partners.</p><p><b>
What You Get to Do in This Role:</b></p><ul><li><div><b>
Drive Post-Sales Success</b>: Own and lead the customer&rsquo;s post-sales transformation, aligning ServiceNow&rsquo;s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.</div></li><li><div><b>
Collaborate Strategically</b>: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.</div></li><li><div><b>
Mitigate Risks and Drive Value</b>: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.</div></li><li><div><b>
Focus on Key Performance Indicators (KPIs)</b>: Guide and inspire the Customer Success team to meet critical operational KPIs&mdash;adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.</div></li><li><div><b>
Foster Strategic Alignment</b>: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.</div></li><li><div><b>
Advocate for Innovation and Continuous Learning</b>: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.</div></li><li><div><b>
Set Success Metrics and Milestones</b>: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><p>
Ideal Candidate:</p><p>
The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.</p><p><b>
To be successful in this role, you will need:</b></p><ul><li><div><b>
Educational Background</b>: BA/BS or equivalent required, Master&rsquo;s degree preferred.</div></li><li><div><b>
Experience</b>: A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).</div></li><li><div><b>
Leadership Expertise</b>: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.</div></li><li><div><b>
Business Acumen</b>: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.</div></li><li><div><b>
Cross-Functional Leadership</b>: A history of working across multiple functions and driving alignment in large, matrixed environments.</div></li><li><div><b>
C-Level Relationships</b>: Strong experience building relationships with C-level business leaders, including within some of the world&rsquo;s largest enterprises.</div></li><li><div><b>
Adaptability</b>: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.</div></li><li><div><b>
Execution Focus</b>: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.</div></li><li><div><b>
Collaboration and Communication</b>: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.</div></li><li><div><b>
Customer Focus</b>: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.</div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><p><b>
Work Personas</b></p><p>
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.</p><p><b>
Equal Opportunity Employer</b></p><p>
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p><p><b>
Accommodations</b></p><p>
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.</p><p><b>
Export Control Regulations</b></p><p>
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><p>
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</p></div></div></div>

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Can be Based Rome or Milan - The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.
What You Get to Do in This Role:
Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized.
Qualifications
Ideal Candidate:
The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives. You will be an expert in governance, strategy, and execution across cross-functional teams and have a track record of delivering scalable, repeatable success. Your passion for driving customer success at an enterprise scale and your ability to work in complex, dynamic environments will be key to your success in this role.
To be successful in this role, you will need:
Educational Background: BA/BS or equivalent required, Master’s degree preferred.
Experience: A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives. Proven track record in building and leading high-performing Customer Success or Consulting teams.
Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
Cross-Functional Leadership: A history of working across multiple functions and driving alignment in large, matrixed environments.
C-Level Relationships: Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises.
Adaptability: Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities.
Execution Focus: Ability to create repeatable processes for scalable execution while maintaining a hands-on approach to ensure critical tasks are completed efficiently.
Collaboration and Communication: Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels.
Customer Focus: Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Customer Success Executive - Afterpay

Customer Success Executive

You need 5+ years in product development, a relevant degree, experience with mobile payments/NFC, and strong communication, project management, and problem-solving skills. Travel may be required.

You will manage Visa Transit rollouts, provide technical support, advise clients on integrations, assist in onboarding tech vendors, enhance product capabilities, and ensure client satisfaction.

Engineering

Product

Johannesburg

<div><div><div><h2 class="jobSectionHeader"><b>Company Description</b></h2></div><div><p>
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.</p><p>
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p>
As a Product Manager, you will be part of the Proximity Payments vertical in the Solutions organization collaborating and leading Transit Solution initiatives, Contactless Solutions and building new solutions enablement frameworks. The scope of the role is Sub-Saharan Africa and requires a high level of interaction and collaboration with business and technical resources across the company, including digital development platform, network processing, client support services, risk, legal, and operations.</p><p>
The Proximity Payments Lead function will work with a diverse set of Visa issuers, merchants, and mobile ecosystem partners to deliver Face to face payment solutions successfully into the SSA marketplace. The Product Manager position will focus on supporting the Proximity Payments Lead, namely as the product lead supporting clients in the SSA region implementing contactless and Transit solutions supporting new transport verticals and next generation solutions to enable proximity payment acceptance, creating strategies that define Visa's participation in those opportunities, and delivering the capabilities required to capture those opportunities. In addition, the Product Manager will design and support enablement frameworks for new solutions coming into the region.</p><p>
 This position would be ideal for a candidate with an engineering or pre-sales consultant background looking to build upon that experience in the product side of a payments technology company.</p><p></p><p><br>
A successful candidate will be highly adaptable, coachable, possess strong communication, presentation, interpersonal and organizational skills, and able to effectively manage multiple work streams. The ideal candidate for this position will have more than five years of product management, requirements gathering and use case design experience, with a technical background, an ability to think tactically and strategically, work independently with limited supervision in a fast pace and fluctuating environment.</p><p><b>
Responsibilities</b></p><ul><li>
Project manage and Support Visa Transit commercial rollouts and contactless solutions</li><li>
Provide on-field first level technical support for Visa&rsquo;s transit integrations</li><li>
Responsible to advice and guide clients (Issuers, acquirers, merchants, 3rd party wallet providers, Public Transport Operators and technology vendors) on Transit integration options and act as a technical SME for Visa&rsquo;s Transit integrations by being able to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols</li><li>
Provide product guidance to client support and development staff configuring issuer interfaces into the Transit and contactless</li><li>
Provide pre-sales technical integration support for the Visa Transit program and contactless acquirer and Issuer projects</li><li>
Maintain client satisfaction by supporting engagements resulting in successful go-lives</li><li>
Support the on boarding process for technology vendors onto Visa ready for transit program and work with regional teams ensuring that sales team are accurately &amp; suitably supported resulting in successfully closed deals</li><li>
Work in conjunction with regional staff with regards to supporting VTS client integrations</li><li>
Recommend improvements and enhancements to Transit and contactless capabilities to product managers in the product development stream to accelerate adoption with key stakeholders in key marketplaces/segments/regions</li><li>
Develop and design enablement frameworks for new digital solutions in SSA</li></ul><p>
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><div>
Basic Qualifications:<br>
<ul><li>5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD</li></ul>
<br>
Preferred Qualifications:<br>
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD<br>
<ul><li>Bachelors degree required in computer/electrical engineering or computer science, or equivalent technology expertise and acumen acquired through work experience</li><li>Requires a minimum of 5+ years progressively responsible experience in product development in mobile payments and/or mobile application platforms or in payments systems integration</li><li>The ideal candidate will have experience with mobile contactless payment issuance programs (i.e., payWave or payPass), smart card deployments (i.e., EMV), or with applications using NFC</li><li>Preferred experience in an engineering or pre-sales consultant role with international experience</li><li>A technically minded candidate with consulting experience in a sales engineering or systems integration role</li><li>Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner</li><li>Independent decision making required on daily basis with minimal oversight from senior members of staff</li><li>Complex and varied workload, required to support multiple ongoing implementations and sales processes</li><li>Advanced written and verbal communication skills, exceptional interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional lines</li><li>Basic planning, organizational and problem solving skills</li><li>Project management skills with the ability to manage multiple activities with both internal and external stakeholders</li><li>Ability to travel as needed</li></ul></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><div>
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div></div></div></div>

Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
As a Product Manager, you will be part of the Proximity Payments vertical in the Solutions organization collaborating and leading Transit Solution initiatives, Contactless Solutions and building new solutions enablement frameworks. The scope of the role is Sub-Saharan Africa and requires a high level of interaction and collaboration with business and technical resources across the company, including digital development platform, network processing, client support services, risk, legal, and operations.
The Proximity Payments Lead function will work with a diverse set of Visa issuers, merchants, and mobile ecosystem partners to deliver Face to face payment solutions successfully into the SSA marketplace. The Product Manager position will focus on supporting the Proximity Payments Lead, namely as the product lead supporting clients in the SSA region implementing contactless and Transit solutions supporting new transport verticals and next generation solutions to enable proximity payment acceptance, creating strategies that define Visa's participation in those opportunities, and delivering the capabilities required to capture those opportunities. In addition, the Product Manager will design and support enablement frameworks for new solutions coming into the region.
 This position would be ideal for a candidate with an engineering or pre-sales consultant background looking to build upon that experience in the product side of a payments technology company.
A successful candidate will be highly adaptable, coachable, possess strong communication, presentation, interpersonal and organizational skills, and able to effectively manage multiple work streams. The ideal candidate for this position will have more than five years of product management, requirements gathering and use case design experience, with a technical background, an ability to think tactically and strategically, work independently with limited supervision in a fast pace and fluctuating environment.
Responsibilities
Project manage and Support Visa Transit commercial rollouts and contactless solutions
Provide on-field first level technical support for Visa’s transit integrations
Responsible to advice and guide clients (Issuers, acquirers, merchants, 3rd party wallet providers, Public Transport Operators and technology vendors) on Transit integration options and act as a technical SME for Visa’s Transit integrations by being able to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols
Provide product guidance to client support and development staff configuring issuer interfaces into the Transit and contactless
Provide pre-sales technical integration support for the Visa Transit program and contactless acquirer and Issuer projects
Maintain client satisfaction by supporting engagements resulting in successful go-lives
Support the on boarding process for technology vendors onto Visa ready for transit program and work with regional teams ensuring that sales team are accurately & suitably supported resulting in successfully closed deals
Work in conjunction with regional staff with regards to supporting VTS client integrations
Recommend improvements and enhancements to Transit and contactless capabilities to product managers in the product development stream to accelerate adoption with key stakeholders in key marketplaces/segments/regions
Develop and design enablement frameworks for new digital solutions in SSA
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications:
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Bachelors degree required in computer/electrical engineering or computer science, or equivalent technology expertise and acumen acquired through work experienceRequires a minimum of 5+ years progressively responsible experience in product development in mobile payments and/or mobile application platforms or in payments systems integrationThe ideal candidate will have experience with mobile contactless payment issuance programs (i.e., payWave or payPass), smart card deployments (i.e., EMV), or with applications using NFCPreferred experience in an engineering or pre-sales consultant role with international experienceA technically minded candidate with consulting experience in a sales engineering or systems integration roleAbility to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented mannerIndependent decision making required on daily basis with minimal oversight from senior members of staffComplex and varied workload, required to support multiple ongoing implementations and sales processesAdvanced written and verbal communication skills, exceptional interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional linesBasic planning, organizational and problem solving skillsProject management skills with the ability to manage multiple activities with both internal and external stakeholdersAbility to travel as needed
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Afterpay

Mission

Culture & values

We’re brave with our decisions.

We keep it real with our actions.

We do the right thing for all stakeholders.

We shape the future with passion.