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Solution Architect

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Accenture

1mo ago

  • Job
    Full-time
    Expert Level
  • Software Engineering
    IT & Cybersecurity

AI generated summary

  • You must have 18+ years of experience, 15 years of education, expertise in Amazon Connect, IVR, and chat design, AWS certification, and 5+ years in contact centers with a customer-first mindset.
  • You will lead technical sales for Customer Experience solutions, design AWS architectures, collaborate with client executives, and develop innovative solutions in sales pursuits.

Requirements

  • Must have skills : Amazon Connect
  • Minimum 18 year(s) of experience is required
  • Educational Qualification : 15 years full time education
  • Have deep understanding of call flows, IVR trees, email and chat channel designs and contact center operations
  • At least 1 AWS Associate Level Certification
  • Hands on Experience with Amazon Connect, Amazon Lex, and / or Amazon Pinpoint
  • Experience with intent analysis and conversational chatbots
  • A customer obsession mindset
  • The candidate should have a minimum 5 years’ experience in the contact center or PBX industry and minimum 3 years’ experience with sales and technical design for Amazon Connect and related technologies
  • This position is based at our Bengaluru office
  • A 15 years full-time education is required

Responsibilities

  • Specialized Technical Sales for Customer Experience solutions utilizing Amazon Connect
  • Drive full end to end Sales and Technical Solutioning from origination and initial client conversations, thru discovery, design and transition to delivery
  • Work directly with client Executives and Technology Leaders to Design AWS architectures and the teams that will deliver them
  • Design Amazon Connect/Lex/Pinpoint Architectures that optimize AWS capabilities and Accenture’s assets and differentiation
  • Collaborating within a sales pursuit team to develop innovative approaches to solving complex problems

FAQs

What is the primary role of a Solution Architect in this position?

The primary role of a Solution Architect in this position is to translate client requirements into differentiated, deliverable solutions using in-depth knowledge of technology, function, or platform, while collaborating with sales and delivery teams.

What specific technology expertise is required for this role?

The must-have skill for this role is expertise in Amazon Connect.

How many years of experience are required for this position?

A minimum of 18 years of experience is required for this position.

What educational qualifications are needed for this job?

Candidates must have completed 15 years of full-time education.

What are the key responsibilities of the Solution Architect?

Key responsibilities include driving end-to-end sales and technical solutioning, designing AWS architectures, and collaborating with sales pursuit teams to solve complex problems.

Is any specific certification required for the Solution Architect role?

Yes, candidates should have at least one AWS Associate Level Certification.

What type of experience is preferred for this position?

Preferred experience includes a minimum of 5 years in the contact center or PBX industry, as well as at least 3 years with sales and technical design for Amazon Connect and related technologies.

Where is this position based?

This position is based at our Bengaluru office.

What qualities should a candidate possess for this role?

A motivated and driven mindset, curiosity for new technologies, a customer obsession mindset, and the ability to thrive in a collaborative team environment are essential qualities for a candidate.

What additional technical skills are beneficial for the candidate?

Beneficial skills include hands-on experience with Amazon Connect, Amazon Lex, and Amazon Pinpoint, as well as experience with intent analysis and conversational chatbots.

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.