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Solutions Consultant

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Siena AI

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • New York
    Remote

AI generated summary

  • You need 3-5+ years in B2B SaaS solutions consulting, technical expertise, client relationship skills, strong presentation abilities, and a familiarity with AI technologies and trends.
  • You will collaborate with sales, deliver demos, respond to inquiries, provide technical guidance, design solutions, oversee implementations, facilitate communication, and contribute to documentation and training.

Requirements

  • Have 3-5+ years of experience in a solutions consulting role within a B2B SaaS environment.
  • Are technically savvy and can simplify complex concepts for others.
  • Have a proven track record in client relationship management and advisory roles.
  • Possess excellent presentation and communication skills.
  • Can thrive in a fast-paced, collaborative environment.
  • Are familiar with AI technologies and industry trends (bonus points!).

Responsibilities

  • collaborate with sales team on business opportunities
  • deliver technical presentations and demos to prospects
  • respond to rfps and technical inquiries
  • act as trusted technical advisor to clients and prospects
  • identify upsell and cross-sell opportunities
  • drive product evolution based on customer feedback
  • collaborate with product management on feature prioritization
  • maintain deep knowledge of siena’s offerings and industry trends
  • provide technical guidance to internal teams and customers
  • design custom solutions for client needs
  • oversee complex implementations and resolve technical issues
  • design and execute pocs, analyzing results for improvements
  • work with engineering, product, and support teams
  • participate in cycle planning and product roadmap discussions
  • facilitate communication between technical and non-technical stakeholders
  • create and maintain technical documentation
  • develop internal training sessions
  • contribute to company knowledge base

FAQs

What is the primary focus of the Solutions Consultant role at Siena?

The primary focus of the Solutions Consultant role is to collaborate with the sales team on business opportunities, deliver technical presentations, act as a trusted advisor to clients, and drive product evolution based on customer feedback.

What are the key responsibilities of a Solutions Consultant at Siena?

Key responsibilities include sales and client relationship management, product development and technical expertise, overseeing implementation and integration, cross-functional collaboration, and documentation and knowledge sharing.

What qualifications are required for the Solutions Consultant position?

Candidates should have 3-5+ years of experience in a solutions consulting role within a B2B SaaS environment, be technically savvy, have a proven track record in client relationship management, possess excellent presentation and communication skills, and thrive in a fast-paced, collaborative environment.

Is experience with AI technologies preferred for this role?

Yes, familiarity with AI technologies and industry trends is considered a bonus for this position.

What type of work environment can I expect at Siena?

Siena offers a startup environment where every voice matters, and you will have the freedom to work in whatever setting is most productive for you, whether at home, in a coffee shop, or elsewhere.

What type of impact will my work have at Siena?

Your work will directly shape the product and company, giving you the opportunity to have a real impact in reshaping how work gets done.

What benefits does Siena offer to its employees?

Siena offers competitive salaries, opportunities for equity or stock grants, at least 15 days of time off, a budget for learning and development, and the chance to build something from the ground up.

How does Siena approach diversity and inclusion?

Siena is committed to a diverse and inclusive workforce and welcomes people from all backgrounds, experiences, perspectives, and abilities.

Who should I contact if I have further questions about the application process?

For further questions about the application process, you can reach out directly through the provided contact details in the job listing.

Empathic AI customer service that's almost human. Designed for commerce.

Technology
Industry
11-50
Employees
2023
Founded Year

Mission & Purpose

Siena is a customer experience management company that provides businesses with outsourced customer service solutions, focusing on delivering high-quality support through various channels such as phone, chat, and email. They help companies enhance their customer interactions by offering personalised, scalable, and efficient support tailored to meet specific business needs. Siena's ultimate mission is to revolutionise customer experiences by providing superior service that builds lasting relationships between businesses and their customers. Their purpose is to empower companies to deliver exceptional customer service, fostering loyalty and satisfaction while driving growth and success in competitive markets.